Time to vent @ FWA

the question is - how much incompetance should a customer deal with before they learn their lesson. It started last year, being a subscriber of FWA and not getting the mags - rang FWA on 3/4 occassions about this, only to speak with a person working from home who could give me no definative answers - "I'll send an email to my boss and we'll let you know" was the standard response. Did I get those reponses - NO. Eventually got my subscription money reimbursed, after being advised there was nothing more they could do. Ordered the whole Series 11 DVD set two weeks ago online through FWA. Ring the same person today who tells me, they should have been sent, not "they were sent", but they "should have been sent"  once again, nothing definative - since that person is working from home. Was also told that I am the 3rd person to ring up and query my order, having not received the DVDs. Ask to get a phone call at home so I can speak with someone aboout this, to be told, "I'll email the boss and get him to send you another set asap"...............

I dont normally vent like this, but I'm angry at the level of service or lack of it - has anyone else experienced these sort of problems?      

    


scotto's picture

Posts: 1723

Date Joined: 21/04/08

Hahaha!

Wed, 2012-03-21 17:44

yeah, man, I had very similar experiences, and I vented on here a while ago too!

 

my missus bought me a 12 month subscription once, and not one issue arrived on time, with most arriving around a month late. the cunse that have anything to do with FWA (excluding flip-flop), are the most useless un-informative bum-holes goin around.

 

their shows, magazines, hosts (again, excluding ryan), are an absolute joke, designed to encourage more bogans to shop at BCF.

 

i swear to god, if i see another "trevally extravoganza at the mackeral islands", im gonna end up like micheal douglas in falling down.

 

 

Posts: 1604

Date Joined: 02/01/10

Try living in Karratha.  You

Wed, 2012-03-21 15:02

Try living in Karratha.  You get that type of service at every shop.  Bloody kids working in Harvey Norman wont get off their arses or iphones to help ya out.  Same shit in hardware shops.

My missus had a dummy spit last week in the hardware shop and Harvey Norman.

 

Posts: 2068

Date Joined: 15/08/09

I had the magazine problems

Wed, 2012-03-21 15:06

last year, only they didn't arrive at all - that is where my issues started, but yet I persisted with them, having been a customer for s number of years before that.  The lack of explanation is the worst part, so frustrating!!    

sammy85's picture

Posts: 703

Date Joined: 31/08/10

 I have had a subscription

Wed, 2012-03-21 15:13

 I have had a subscription for a year this month and won't be renewing it the mag has tirned to shit and articles crap now IMO

Rig's picture

Posts: 2787

Date Joined: 27/12/06

poor quality

Wed, 2012-03-21 15:15

I hadnt bought a FWA mag for years got one a couple of months ago and was shocked at the poor editing skills ie wrong captions not to mention some of the articles were a bit light weight.

If you are looking for quality hardcopy magazines check out western angler and modern fishing two of the best IMO

I have subscribed to western angler for years and never had a prob or a late issue and not to mention quality articles

Posts: 2068

Date Joined: 15/08/09

Thats the path I'm heading down Rig

Wed, 2012-03-21 15:21

absolutely agree with what you say - I have read both before as well, and have subscribed to Western Angler, so I'll do that again. Jut got a single line (7 word) reply from FWA which has not helped the cause, anyway I wont go on about that anymore. I cant understand how any business can operate that way.

carnarvonite's picture

Posts: 6472

Date Joined: 24/07/07

Others

Wed, 2012-03-21 16:19

Not just FWA, got two new tyres fitted to the front of my wagon while down iin the big smoke at Kmart and here I am 1000km back home with stuffed brakes. R/H front disc is worn out completely on one side--maybe 1/8 of an inch thick and the other is like new  showing that the caliper had stuck and was working on one pad.

Blind Freddy could have seen it but due to not being able to enter the workshop and have a look for myself it wasn't picked up resulting in a new rotor, pads and a kit for the brake caliper piston, all worth some $350 where if caught then would have been nearly bugger all in comparison.

ealzee's picture

Posts: 611

Date Joined: 14/11/11

FFS dont go to bloody K-mart

Wed, 2012-03-21 16:36

FFS dont go to bloody K-mart for auto repairs, your lucky your tyers didnt fall off while you were driving back up

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kill it??? eat it!!!!

Posts: 2068

Date Joined: 15/08/09

Not good Carnarvon

Wed, 2012-03-21 16:31

I feel for you, not sure how true it is but I was told some time ago now that a lot of those places have their apprentices doing most of the work - if that's the case, there clearly not being supervised. It seems that some businesses have it to good, what other explanation can there be for a 0 care factor. Good luck mate. 

Smasha's picture

Posts: 168

Date Joined: 28/12/11

FWA is pretty poor...bought

Wed, 2012-03-21 16:32

FWA is pretty poor...bought one a few weeks back and was amazed at the generally poor spelling and grammatical errors that abounded...plus it was just plain boring as well. Western Angler is much better.

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Your entitled to your opinion, it's just that yours is stupid.

fatboyholla's picture

Posts: 285

Date Joined: 20/05/11

i had a subscription a few

Wed, 2012-03-21 16:44

i had a subscription a few years back and decided it was a waste of money called and cancelled the order for the next year only to keep receiving the magazines free of charge for the next 2 years did try several times to tell them to stop sending me magazines but nothing happened got an email  3 months ago telling me they were dissapointed that i had kept receiving the magazines free of charge without informing them, go figure

 

misses just told me that it was at least a dozen phone calls to try and get them to stop sending magazine :/

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worst fisherman ever

Posts: 2068

Date Joined: 15/08/09

Dont doubt the number of phone

Wed, 2012-03-21 17:08

calls your talking about - I am probably being a bit kind to FWA when I quote the number of calls I made last year regarding the mag - oh and another thing, for the inconvenience suffered by me last year, I was to get a free DVD set in the mail apparently - sounded good at the time - guess what?

beau's picture

Posts: 3019

Date Joined: 24/01/10

I bought a fwa and a western

Wed, 2012-03-21 17:04

I bought a fwa and a western angler mag to scratch my fishing itch while I work away and only flicked through the fwa mag once, on the other hand quite a few pages in the wangler magazine are stuck together ;)

Scott Coghlan does a great job as editor and writer, big thumbs up

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ealzee's picture

Posts: 611

Date Joined: 14/11/11

haha nice one beau lol!

Wed, 2012-03-21 17:14

haha nice one beau lol!

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kill it??? eat it!!!!