Time to vent @ FWA
the question is - how much incompetance should a customer deal with before they learn their lesson. It started last year, being a subscriber of FWA and not getting the mags - rang FWA on 3/4 occassions about this, only to speak with a person working from home who could give me no definative answers - "I'll send an email to my boss and we'll let you know" was the standard response. Did I get those reponses - NO. Eventually got my subscription money reimbursed, after being advised there was nothing more they could do. Ordered the whole Series 11 DVD set two weeks ago online through FWA. Ring the same person today who tells me, they should have been sent, not "they were sent", but they "should have been sent" once again, nothing definative - since that person is working from home. Was also told that I am the 3rd person to ring up and query my order, having not received the DVDs. Ask to get a phone call at home so I can speak with someone aboout this, to be told, "I'll email the boss and get him to send you another set asap"...............
I dont normally vent like this, but I'm angry at the level of service or lack of it - has anyone else experienced these sort of problems?
IN the thesaurus, these are the words that are listed under the term unique - sole, single, exclusive, exceptional, inimitable, distinctive, matchless, irreplaceable and rare. They need to add one: Shuey.