Bad service / attitude from JB Lures Australia
As if Retail business was not tough enough for all, have a look at the response I got when I asked JB Lures for a price on 3 lures and then saying they are out of my budget. ( All 3 were over $100 each unrigged) How not to deal with a possible new customer, who does not own a Million doller house or boat but a trailer boat like most Recreational fisho's.
"G'day Jens, when you build a million dollar home you don't put a cheap Chinese lock on the front door! My lures aren't cheap, neither is the boat or fuel !!
I make and sell over 3,000 lures a year, over 500 lures go to WA every year, why? Because they out fish all the shit that's available over there: Richters, Pakulas, Bonze, Black Bart and all the other mass produced copies that they sell over there. In the past two years JB Lures have won more than USD$2,000,000.00 in the US and approaching $800,000.00 in Australia!!
So you're prepared to waste money on shit lures that'll end up costing you a fortune in fuel? You realise that you're going to miss a lot of bites because they're unproductive.
When you get a bit of common sense about you, get back to me, but the prices might have risen by then.
Cheers, Dave,
JB Lures Australia."
Rob H
Posts: 5745
Date Joined: 18/01/12
Maybe put up the email that
Maybe put up the email that sparked it also to be fair?
Give a man a mask, and he'll show you his true face...
The older you get the more you realize that no one has a f++king clue what they're doing.
Everyone's just winging it.
longshot
Posts: 8
Date Joined: 05/09/11
Rob, yes you are right, here
Rob, yes you are right, here it is
Hi Guys
I am chasing 3 lures, Dingo, Little Chopper and Little Donger in 10 inch versions. Can you please send me pricing including postage to Perth please. Not sure if you supply them rigged or not.
Regards
and here is my reply to his pricing
Hi Dave
Thanks mate. I like the lures but that pricing is out of my budget. Appreciate they are hand made.
Cheers
Deleted
Posts: 6265
Date Joined: 26/04/14
ouch
ouch
Deleted
Posts: 6265
Date Joined: 26/04/14
just read the email exchange.
just read the email exchange. that is by far some of the worst customer service ive seen, with that sort of price you only get one chance in my book
Dirt
Posts: 463
Date Joined: 04/03/10
Got to be more to the story surely
Find it hard to believe you got that response to just asking for the price of three lures. If you did that is discracful plus to bag out all the other lure makers , not very professional
longshot
Posts: 8
Date Joined: 05/09/11
Dirt, no i was gob smacked.
Dirt, no i was gob smacked. I have posted my 2 previous mails in Rob's response. Nothing more than a frinedly request and an friendly no thanks out of my budget.
Dirt
Posts: 463
Date Joined: 04/03/10
Agreed mate
Long shot, definately agree mate guys sounds like a flogger, get yourself some richter lures mate, good price and definately produce the goods. Plus if you happen to loose one it dosnt hurt as much
MattMiller
Posts: 4171
Date Joined: 15/06/09
If true
pretty shit attitude.
Also after a quick online search you can purchase these lures online for under $100 each
Rob H
Posts: 5745
Date Joined: 18/01/12
yeah it is, mainly the last
yeah it is, mainly the last line though that is a bit "blunt" shall we say?
Give a man a mask, and he'll show you his true face...
The older you get the more you realize that no one has a f++king clue what they're doing.
Everyone's just winging it.
dano83
Posts: 790
Date Joined: 25/05/12
So my question is how does
So my question is how does wasting fuel get into all this
Jaggo
Posts: 206
Date Joined: 06/05/14
Haha yeh the last line is
Haha yeh the last line is crazy
lachieH
Posts: 1126
Date Joined: 02/03/13
Send the message that JB
Send the message that JB sent to you to their manager or something? U might get a 50% off discount or something
Fishing the swan for bream, it's just an obsession
Paul H
Posts: 2104
Date Joined: 18/01/07
Doesn't sound good but - Not
Doesn't sound good but - Not saying its not but is that the actual wording you used,
My point is that typing it into this forum doesn't prove that was your actual wording.
Youtube Channel - FishOnLine Productions
https://www.youtube.com/channel/UCbUVNa-ViyGm_FTDSv4Nqzg/videos
Deleted
Posts: 6265
Date Joined: 26/04/14
how can you copy an email
how can you copy an email and make it look legit, just asking
Vinesh87
Posts: 2751
Date Joined: 02/04/11
Screen print and then post
Screen print and then post picture.
Deleted
Posts: 6265
Date Joined: 26/04/14
screen print as in print of
screen print as in print of email then take pic
beau
Posts: 4104
Date Joined: 24/01/10
screen print as in..
Deleted
Posts: 6265
Date Joined: 26/04/14
was that on your phone sorry
was that on your phone sorry iam a tradie phone sorta guy, i only ask as i have a very similar story to tell but people would question my copy and paste
Vinesh87
Posts: 2751
Date Joined: 02/04/11
Yes thats from a android
Yes thats from a android phone. Can be done from iphones and computers too. Its a Shift+ prt sc function.
If you cant do it on a phone just open email from any computer.
Dkontor
Posts: 54
Date Joined: 20/08/14
looks like someone needs to
looks like someone needs to charge their phone!
longshot
Posts: 8
Date Joined: 05/09/11
I cannot figure out the screen print but have pasted the email
Paul, here is the whole email trail. Not that I need to prove anything and have no agenda to bad mouth him, just simply gobsmacked at his arrogance.
From: Dave Venn [mailto:jbmarlinlures@gmail.com]
Sent: Thursday, 31 July 2014 12:20 PM
To: Jens Henschel
Subject: Re: Lure pricing
G'day Jens, when you build a million dollar home you don't put a cheap Chinese lock on the front door! My lures aren't cheap, neither is the boat or fuel !!
I make and sell over 3,000 lures a year, over 500 lures go to WA every year, why? Because they out fish all the shit that's available over there: Richters, Pakulas, Bonze, Black Bart and all the other mass produced copies that they sell over there. In the past two years JB Lures have won more than USD$2,000,000.00 in the US and approaching $800,000.00 in Australia!!
So you're prepared to waste money on shit lures that'll end up costing you a fortune in fuel? You realise that you're going to miss a lot of bites because they're unproductive.
When you get a bit of common sense about you, get back to me, but the prices might have risen by then.
Cheers, Dave,
JB Lures Australia.
Dave Venn.
Sent from my iPad!
On 31 Jul 2014, at 12:43 pm, "Jens Henschel" wrote:
Hi Dave
Thanks mate. I like the lures but that pricing is out of my budget. Appreciate they are hand made.
Cheers
Jens
From: Dave Venn [mailto:jbmarlinlures@gmail.com]
Sent: Thursday, 31 July 2014 7:20 AM
To: Jens Henschel
Subject: Re: Lure pricing
G'day Jens, I don't send them rigged, I make all the lures myself everyday unless I'm traveling or fishing and that doesn't allow me time to rig them.
The Dingo (10") and the Medium Donger (10") are $99.90 each and the Medium Chopper (11") is $109.90. You get 10% discount for mail ordering, freight to Perth is around $10.00. Choose your skirts from Wellsy's Yozuri range, when you've decided send me an email with your choice of skirts, address and phone number.
Cheers, Dave.
JB Lures Australia.
Dave Venn.
southcoast
Posts: 46
Date Joined: 07/07/14
Fuel comment = bigger picture
Fuel comment = bigger picture attempt.
Ie spend a little more money on our wonderful lures and you'll catch more fish than with those 'other lures' which means you wont have to travel as far, you'll use less petrol and save a da money.
dano83
Posts: 790
Date Joined: 25/05/12
Pretty desperate attempt ..
Pretty desperate attempt .. how can you justify that comment
beau
Posts: 4104
Date Joined: 24/01/10
I take it theyre marlin
I take it theyre marlin lures, "use my lure you'll have to troll less to catch the fish"
southcoast
Posts: 46
Date Joined: 07/07/14
No attempt to justify - just
No attempt to justify - just trying to explain the thought processes that may exist behind the save fuel costs comment.
Note _ I have no relationship to JBs Lures.
Cheers
Deleted
Posts: 6265
Date Joined: 26/04/14
thats exactly how i read the
thats exactly how i read the email, my lure will catch fish faster then the rest saving you fuel
dodgy
Posts: 4563
Date Joined: 01/02/10
Ive heard JB lures were a
Ive heard JB lures were a decent lure but seeing that I have towed most of those lures mentioned with probably better than average results. Imagine what I could achieve with his lures.... if only I could afford them.
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
Karak
Posts: 111
Date Joined: 22/06/13
Dave
Maybe Dave is secretly taking estrogen pills or Hormone pills..... PMS.
Simon C
Posts: 801
Date Joined: 01/05/07
Dumbfounded TBH
Dumbfounded - I have dealt with Dave who makes JB lures several times and whilst he is a little rough he has always been quick to send lures and I thought his pricing was about on par with other lures that I have used successfully. His comments are poorly worded and I'm guessing he thought you implied he was expensive. His point being that if you need that size lure you clearly want to chase decent size marlin. Even in a trailer boat you are looking at easily $100-$200 a day in fuel, $500-$2000 per outfit and in reality the cheapest 10" lure your going to find that might actually work is probably a richter Zulu m and they are $60-$70. I dont like like his email at all but I can't argue with results - I run bonze, joe yee, richters, pakulas and JB lures over the past 5 years and the JBs have out fished the rest 4:1 in various colors and positions. 2 years ago we ran only 1 JB dingo lumo in a 5 lure spread and it caught 11 of our 12 fish until it got retired. Again in July this year the same lure reskirted nailed all 3 of the blacks we caught. I have no doubts that polu Kai and bonze can get as good results with the right models but they are just as pricey.
tim-o
Posts: 4657
Date Joined: 24/05/11
He did say cheers at the
He did say cheers at the end..... He may be sick of answering enquiries to prices of his lures and not get a sale, think he needs to handball some email enquiries on to his book keeper or something
I am, as I've said, merely competent. But in an age of incompetence, that makes me extraordinary.
Geoff78
Posts: 324
Date Joined: 05/03/13
Yep, except a salesperson,
Yep, except a salesperson, not a bookkeeper.
The email response should have read:
Dear Joe Bloggs,
Thank you for your inquiry. It is regrettable that you have chosen not to purchase a full spread of our lures, based on price. At JB Lures, we produce hand-crafted lures that outperform our competitor's lures due to ........On this basis, we do not try to compete on price, but value for money.
As you have stated, the spread of lures exceeds your budget, we encourage you to consider the purchase of one lure. If you tell us the location you intend to fish and the bait species at that location, we would gladly recommend a lure for you. Alternatively, if you tell us which single lure you'd like to try, we'll have it made for you and post it out immediately.
We believe that once you've seen for yourself the benefits of using one of our hand-crafted lures, you'll realise our hand-crafted lures are the best value for money on the market.
I look forward to hearing about the fishing you do and helping you catch more fish.
Regards,
JB Lures.
Toby Roe
Posts: 118
Date Joined: 01/02/10
Geoff78 you've got the job!
Geoff78 you've got the job! I want to buy some lures off you now :)
Dkontor
Posts: 54
Date Joined: 20/08/14
Me 2!!! do you per chance
Me 2!!! do you per chance also sell boats capable of heading out far enough to target these fish?
Nauti Buoy
Posts: 595
Date Joined: 20/04/09
JB Lures
I found Dave (owner/luremaker) to be very helpful and he delivered my lures very quickly. He even customised one with my name in the resin head of the lure without me even asking.
Sure they are more expensive than some lures, but if you don't want to pay the money buy something else.
All in all I think they are a quality product.
pendy
Posts: 50
Date Joined: 16/09/08
i have been to his shop
i have been to his shop quite a few times as we have a holliday van not far from him at bream beach.he is a one man show and the only other person i have seen working there is a lady but not very often.
i have to say he is always very helpfull and seems like a nice guy.gave me some great tips and spots to catch the very big flathead in the area when he knew i was from w.a. you must have caught him on a bad day,still no excuse for him to treat you like that.
crasny1
Posts: 6986
Date Joined: 16/10/08
I agree that they are top notch lures
Its just the alleged repsonse that truely suxs. I dont think I will ever get one off their lures if that is the way they handle customer service - Just remember 'the customer is always right" attitude.
If longshot is legit in his post, and I dont know him as he has only posted a few times, then that is disgraceful.
But I find that response remarkable, and agree with others that it does sound like something inflammatory has gone on in the email chain.
Is there any pecuniaiy interest in bagging JB???? This also needs disclosure.
"I would like to die on Mars. Just not on impact!!" _ Elon Musk
longshot
Posts: 8
Date Joined: 05/09/11
Nothing to hide and liget, no agenda but looking for lures
crasny1 here is the chain, you make the call about legit of not. No agenda but to buy some new Lures. He does not put his prices on the website but so you need to send him a mail, which I did.
From: Dave Venn [mailto:jbmarlinlures@gmail.com]
Sent: Thursday, 31 July 2014 12:20 PM
To: Jens Henschel
Subject: Re: Lure pricing
G'day Jens, when you build a million dollar home you don't put a cheap Chinese lock on the front door! My lures aren't cheap, neither is the boat or fuel !!
I make and sell over 3,000 lures a year, over 500 lures go to WA every year, why? Because they out fish all the shit that's available over there: Richters, Pakulas, Bonze, Black Bart and all the other mass produced copies that they sell over there. In the past two years JB Lures have won more than USD$2,000,000.00 in the US and approaching $800,000.00 in Australia!!
So you're prepared to waste money on shit lures that'll end up costing you a fortune in fuel? You realise that you're going to miss a lot of bites because they're unproductive.
When you get a bit of common sense about you, get back to me, but the prices might have risen by then.
Cheers, Dave,
JB Lures Australia.
Dave Venn.
Sent from my iPad!
On 31 Jul 2014, at 12:43 pm, "Jens Henschel" wrote:
Hi Dave
Thanks mate. I like the lures but that pricing is out of my budget. Appreciate they are hand made.
Cheers
Jens
From: Dave Venn [mailto:jbmarlinlures@gmail.com]
Sent: Thursday, 31 July 2014 7:20 AM
To: Jens Henschel
Subject: Re: Lure pricing
G'day Jens, I don't send them rigged, I make all the lures myself everyday unless I'm traveling or fishing and that doesn't allow me time to rig them.
The Dingo (10") and the Medium Donger (10") are $99.90 each and the Medium Chopper (11") is $109.90. You get 10% discount for mail ordering, freight to Perth is around $10.00. Choose your skirts from Wellsy's Yozuri range, when you've decided send me an email with your choice of skirts, address and phone number.
Cheers, Dave.
JB Lures Australia.
Dave Venn.
Sent from my iPad!
On 29 Jul 2014, at 6:29 pm, "Jens Henschel" wrote:
Hi Guys
I am chasing 3 lures, Dingo, Little Chopper and Little Donger in 10 inch versions. Can you please send me pricing including postage to Perth please. Not sure if you supply them rigged or not.
Regards
Jens
sea-kem
Posts: 14853
Date Joined: 30/11/09
What these blokes in small
What these blokes in small business need to realise, even if they have a good product is if you are rude, a prick and are over priced then you just fade away. I know this after having been out on my own for 10 years, you constantly have to work at and I'm pretty good at what I do. Bad relations spread like wildfire as we all know in the internet day and age. I wonder if he's reading this thread. Would love to hear a response or apology.
Love the West!
crasny1
Posts: 6986
Date Joined: 16/10/08
+1
Amen
"I would like to die on Mars. Just not on impact!!" _ Elon Musk
dumper
Posts: 1026
Date Joined: 03/04/08
Maybe it's just me, but the
Maybe it's just me, but the original response just sounds like a bloke telling it how it is. read it again with a drawn out Aussie drawl and it just sounds like a mate at the pub or boat ramp ramp talking about his lures.
Seaquest
Posts: 1132
Date Joined: 22/10/09
This cracks me up. Dave
This cracks me up. Dave probably had a few too many cans when he wrote that. He can be a grumpy old bastard at times but he is not a bad bloke.
Dave is a one man band that hand makes his lures. He can't make enough of these lures to keep up with demand for them. He is getting on a bit and wouldn't care about loosing a few customers if they were too hard to deal with.
I think you may have affended him indirectly buy saying his lures are too expensive. He puts a lot of hours into making these lures. A lot of the other lures are made overseas where cheap labour is used.
They are a great lure and probably wont be around in a few years. I will continue to use them because I know they work.
chris raff
Posts: 3257
Date Joined: 09/02/10
He sounds fairly confident in
He sounds fairly confident in his product lol .. at least he responded ( in detail ) , so the service was fine .
“Intelligence is like a four-wheel drive. It only allows you to get stuck in more remote places.”
Paul H
Posts: 2104
Date Joined: 18/01/07
Respond however he wishes -
Respond however he wishes - Reminds me of my working in the pub days when a Customer wrote a lengthy letter "To the Manager" complaining about the cost of a Black Russian and that he was never going to return unless he was refunded the cost of the drink. Manager was a very large Italian and took a photocopy of his hairy hand in a one finger salute and mailed it back with the words "From the Manager" at the bottom.
Youtube Channel - FishOnLine Productions
https://www.youtube.com/channel/UCbUVNa-ViyGm_FTDSv4Nqzg/videos
pale ale
Posts: 1755
Date Joined: 02/01/10
I am amazed at the price of
I am amazed at the price of marlin lures.
How can a bit of resin / rubber cost $100, when I can buy a DVD player with remote for $35?
Willlo
Posts: 1490
Date Joined: 07/10/11
Mass produced v hand made
Mass produced v hand made Pale ale.
Call Sign - BZ785
Haynes Hunter Prowler CC
Lamby
Posts: 3145
Date Joined: 04/08/09
LOL, I found that email quite
LOL, I found that email quite hilarious & a bit of banter. RIP to the Aussie Larrikin aye?
sea-kem
Posts: 14853
Date Joined: 30/11/09
Difference is Liam you can't
Difference is Liam you can't tell from the written word if it's Larrikinism or not. Way I see it he's just an arrogant old F^%k. I'm sick of those kind of morons, put up with one for years in a business partner who had no idea of people skills. I don't care how good you are , same as AFL or rugby players if you are an idiot, drug taker whatever there's always someone just as good, get rid of em. I deal with a certain trimmer who's a little like this and he tried it on once but he saw my (as I've been told I have a very good one lol) death stare. So we have a good undertstanding in our business dealings. There's no need for it, if you've had enough in your public business that customers shit you then time to get out.
Love the West!
Rob H
Posts: 5745
Date Joined: 18/01/12
I agree with Lamby except
I agree with Lamby except for the last sentence, more like what you'd write to an acquantance than an unknown.
When I commented right at the beginning of this thread I didnt realize it was a one man band, I thought it was a medium sized company so may withdraw my earlier comment.
Too much at stake to pass sentence on that basis...
Give a man a mask, and he'll show you his true face...
The older you get the more you realize that no one has a f++king clue what they're doing.
Everyone's just winging it.
MandurahMatt
Posts: 613
Date Joined: 18/09/13
Check out Vent Right (same
Check out Vent Right (same guy that makes the release venting tool for demersals) He makes alliminum ones, good priced Local WA product couple mates did ok landed a couple of billfish with them up in Exmouth.
not sure if Ocean side are still stocking any of his stuff or not??
Bewdey Fellaz
carnarvonite
Posts: 8627
Date Joined: 24/07/07
Guarantee
Do his mighty fine lures "so he says" come with a gold plated guarantee that they will outfish any other lure and save fuel?
Don't think so and the final word is that lures are designed to catch fishermen not fish because fish don't have the brains nor money to pay for them
Paul H
Posts: 2104
Date Joined: 18/01/07
Remember wonder wobblers -
Remember wonder wobblers - they caught plenty of fish!! :-)
Youtube Channel - FishOnLine Productions
https://www.youtube.com/channel/UCbUVNa-ViyGm_FTDSv4Nqzg/videos
carnarvonite
Posts: 8627
Date Joined: 24/07/07
Wonderful
The old wonder wobblers would and still outfish most of the lures on the market today, if you look around you can still get the smaller ones.
Bloody cheap and long lasting
marble
Posts: 773
Date Joined: 03/09/09
Well here you go if you want
Well here you go if you want examples of piss poor customer service. Long story short the boat has been serviced annually by the same company for 4 years. Due to unforseen circumstances ( me hitting a bombie at 15 knots ) we took it elsewhere for work on the trailer brakes, get the damage assessed and fixed and a 1200 hr service. The new guy couldn't get the gearbox down. looks like the driveshaft spline seized into the crank. Etc Etc Etc When I questioned the previous mechanic on what had been done or not done at the 800 and 1000 hr services and asked for copies of the invoices ( not a deductable item so I didn't file them away, my bad ) this was the reply.
" Therefore you have all the copies you require and no need to harass us any further, as you didn’t seem to believe us on the service history we sent all the current invoices on our records.
Regardless of the computer failure, Bec should know this, that our system requires years to be rolled over, therefore most of the historical records are not kept on the system, something that MYOB does not us.
You and Bec obvious have a personal issue with us and I believe , because of that you have decided to take your business elsewhere, not our problem anymore.
If you had a service booklet that could tell you all your service history also.
Good luck
------ ----------- "
PMY 25 Centre Console DF300 Suzuki
Paul H
Posts: 2104
Date Joined: 18/01/07
Any progress with that
Any progress with that Marble??
Send a quick PM
Youtube Channel - FishOnLine Productions
https://www.youtube.com/channel/UCbUVNa-ViyGm_FTDSv4Nqzg/videos
saltatrix
Posts: 1075
Date Joined: 30/03/08
3000 lures at say $60
3000 lures at say $60 wholesale minus materials, boat for testing + factory rent, insurance phone etc
Hes not going to be a millionaire in a big hurry
Angling tourism is worth $10 billion to the Australian economy - 90000 jobs; more than any sport; spread the word
Codhead
Posts: 159
Date Joined: 25/11/11
Dream
I guess that we all dream that our business is going so well that we can send that kind of email to folk who "just don't get it"
The gods do not deduct from mans allotted span the hours spent in fishing
Soss
Posts: 1
Date Joined: 29/08/14
JB Lures
I was surfing the net looking at fishing forums to see what is biting and came across this post. After i finished having a chuckle to myself, i thought i would give my two bobs worth. I have known Dave at JB Lures for over 25 years, and he is definately not arrogant as one post described, or the sooky type who makes a post on a fishing forum when he doesn't hear something that is not politicly correct. Dave probablly shouldn't have replired to Jens like he did, but he is a cranky old bugger that gets a lot of tyre kickers and chain pullers emailing him everyday. Probably should have replied to Jens saying thanks for the enquiry, let me know if you change your mind. Like anything in life you get what you pay for,hand made in OZ or Chinese mass produced. A bit like buying a Great Wall or Holden, they both do the same thing but depends on the quality you are willing to pay for. All lures will catch fish, but if you want proven lures that are hand made in OZ they cost more than mass produced Chinese lures unfortunately. Anyway sorry to drag up an old post, just wanted to have my say, also jealous of the fishing you guys have in the west. Cheers.
Soss
sea-kem
Posts: 14853
Date Joined: 30/11/09
Tyre kickers and chain
Tyre kickers and chain pullers are all all part of being in business mate. I get it all the time and just have to deal with it, not be rude to my potential clients. He's obviously done himself no favours here. If you him so well maybe get him to respond on here.
Love the West!
barneyboy
Posts: 1392
Date Joined: 08/01/09
did you try talking to the bloke about it??
and if it did offend you ask him what his deal is?? I have found it is the best way to sort gripes out.
FEEEISH ONNN!!!