Not a whinge, just a note of caution
My Daughter has learnt a valuable lesson, an old one, that every generation re-learns.
She enrolled for an event with ToughMudder, has done her knee in while training, needs surgery and can no longer complete, this year. The organizers have a no refund, no exception policy.
their policy is:
Can I get a refund?No. We do not issue refunds, regardless of circumstance, nor do we issue partial refunds, as per company policy and the terms & conditions that are agreed to by each participant during registration. We get it - this sucks. That's why we offer the ability to transfer your registration to another event if you cannot participate.
(doesn't offer a solution if you will never be able to participate again)
Fairly blunt and to the point, with no ambiguity, she should have read this first.
The flipside of this coin is the longer you leave registration the more expensive it gets.
My comment to her was, "It's tuff sh-t, you should of read this first".
so "young uns", a word of advice read the fine print/exit clause/refund policy, before you commit.
might save you some pain later on.
Not all is lost, however, she'll transfer it to next year.
new age
Posts: 330
Date Joined: 15/03/13
Can you contact consumer
Can you contact consumer affairs? That doesn't sound right to me if you don't receive goods or services you shouldn't be debited and I thought the "no refunds" clause is illegal.
dumper
Posts: 1027
Date Joined: 03/04/08
Just see if someone wants to
Just see if someone wants to buy her ticket. Ironman events cost nearly a thousand dollars and are non refundable and non transferable.
Justin M
Posts: 1207
Date Joined: 14/01/13
Mmmm, I thought that you
Mmmm, I thought that you couldn't tell consumers that you do not issue refunds under any circumstances, or put up signs stating that fact though I think that an exception can be made when it's something that is outside the businesses control such as your daughter hurting her knee. I am sure there are some who are more clued up with consumer law than I am.
Browndog
Posts: 590
Date Joined: 10/04/12
+1
Yeah, pretty sure that a blanket "No refunds" policy isn't allowed under Australian consumer law, you may want to dig a little deeper. In this case though, I don't think the company would be compelled to refund, given as they are still giving her the opportunity to compete. Best bet would be to find somebody to transfer it to, even if it's at a discounted rate. 50% refund is better than none.
BD
catchalittle
Posts: 1875
Date Joined: 04/09/08
Hey if the event has a face
Hey if the event has a face book tell her to get on there and have a few comments to say nothing like the power of multi media and they probably wont like that as she may scare away potential customers in the future and may get her money back just a idea
Nathan
psion
Posts: 424
Date Joined: 15/05/12
thanx guys
Thanx folks
Some good ideas there, gonna chat to the consumer guys and I like the face book idea, too
dkonig82
Posts: 2091
Date Joined: 06/07/10
I would just sell the ticket
I would just sell the ticket to someone else. As you say the price goes up the later you leave rego, so should be someone keen to buy it at the cheaper rate she would have paid
That's what I did when I figured out I could no longer attend tough mudder due to scheduling an overseas fishing trip that coincided with the event
When asked by a non-fisherman 'how many fishing rods do you really need?' the correct answer is either:
n+1 (where n is the number of fishing rods you currently own); or
n-1 (where n is the number of fishing rods which would cause your significant other to dump you.
Lavs
Posts: 174
Date Joined: 30/04/12
Lets say she did read it, at
Lets say she did read it, at that point she hadn't buggered her knee so it wouldn't have stopped her signing up....
(I always had a smartass response for everything the old man tried to tell me :) )
psion
Posts: 424
Date Joined: 15/05/12
I know
You're right and at 21 everyone thinks they're invincable, and you don't train with an injury in mind.
It is harsh, when she queried the refund, the resonse was just the link.
Anyway I have taken some advice from the forum and will see what the outcome is.
cheers
psion
Posts: 424
Date Joined: 15/05/12
Feed Back
Folks some final feedback.
Contacted The CP call centre. In a nut shell it is illegal to have a no refunds policy, unless you enter into a contract. It looks like these guys have overcome the issue by creating an "online contract" (with a check box aknowledgement and aceptance of policy terms).
It is interesting to note that if you have a contract then you're scewed.
Quote from the CP call centre
"
The Fair Trading Act 2010 (FTA) incorporating the Australian Consumer Law (ACL), applies to goods and services purchased from 1 January 2011. The FTA creates a basic set of guarantees for consumers who acquire goods and services from Australian suppliers, importers or manufacturers. A supplier or manufacturer must not tell you that a consumer guarantee:
· does not exist;
· may be excluded; or
· may not have a particular effect.
This means ‘no refund’ and similar signs are unlawful, because they imply that you cannot get a refund under any circumstances – even when there is a major problem with the goods.
Your daughter’s matter may be contractual. Once a contract is signed or accepted by both parties, it is legally binding. A contract may be offered with voluntary cancellation terms and conditions at the option of the business but this is not compulsory. Consumers must assume that contracts cannot be made void unless by mutual consent of each party or as per terms and conditions.
The Australian Consumer Law (ACL) does not require that businesses offer refunds to consumers who have changed their mind, when goods and services are no longer required or if they are no longer suitable. Businesses are not required to inform consumers that the contract cannot be cancelled."