Credit where credit is due.
Two days before Christmas while packing for a trip that was coming up, I was just admiring my latest acquisition a Twinpower 5000SWA.
It jumped out of my hands and threw itself on the ground..... F%£$ Me.
Anyway after some circle work in the garage picked up the bits and pieces (so many of them from a fairly small reel) put it in a bag and went to bed with the shits.
Next day gave Compleat Angler a call, told them my story.
Not expecting any miracles so close to Christmas they said bring it in and they would do all they could.
Got in there and they took a look at the damage and with my agreement decided best to send it back to Shimano Australia for repair.
With this there were many apologies for not being able to fix it on the spot, and the offer of a loan reel was put to me.
The loan reel was not required and i was honesty gob smacked at the effort these guys went to.
Reel was sent away.
Went on the trip and didn't expect to hear anything for at least a few weeks due to the time of year.
Got a call this morning from them say my reel was back ready to go..... Well bugger me.
Got in there picked it up asked what the damage was (payment) and told $20.00 if that's ok.....if that's oohhkay, to cover freight.
A bit dumb struck, made some small talk with the guy helping me out, he hoped I would get out there and give it a good work out, thanked him a few times and left.
Afterwards I was telling the Wife it wasn't that bad after all, I actually never asked him how they managed to come to the price. Other than they said long as freight was covered they would be happy as a passing comment.
The reel had a Shimano Australia tag attached to it when I picked it up as well.

Just thought this type of good customer service was worth mentioning as there are so many bad reports you hear of these days.

Cheers Compleat Angler Nedlands.
Chris