FURUNO = DODGY AFTER SALES SERVICE????
I bought mine through challenge marine, I have treat it like gold, untill a white mark came up behind the screen, so took it back to the shop they sent it off for 5 weeks, only to tell me that i have scratched it behind the screen and it is going to cost me $500 to fix. i said dont worryabout it an what about all these scratches on the screen that were not there before? so the lad grabed a cloth and started to scrub the buggery out of the screen scrapeing all the protective coatin off and adding more scratches. Now after a couple times out a screw has fallen out of the back an the screen fogs up all the time. Is this the sort of back up service you get for $2500 worth of tool???? or are they atking the piss? has anyone else had this bullshit from furuno??? I am pissed right off with them..
Maybe look into a Lowrance RobN, maybe they provide fair back up service for your hard earned cash
cheers
justin
By Hook or Spear, its all good..
piston broke
Posts: 776
Date Joined: 05/11/08
consumer protection
go see them mate,they might be able to help. cheers Pete
Auslobster
Posts: 1901
Date Joined: 03/05/08
Maybe Furuno...
...aren't to blame. Sounds like the dealer has dropped the ball on that one.
When I had dramas with my Lowrance I bypassed the local dealer (he wanted nothing to do with it..probably because I didn't buy it from him) and sent it straight to their HQ in Sydney. They were unable to fix the problem but sent me a "refurbished" replacement (the current model, equivalent to my 4 year old unit) at half the retail price. A fair deal I thought...it seems like a brand new sounder and I'm happy with the way it was handled.
carnarvonite
Posts: 8673
Date Joined: 24/07/07
Taylor Marine
Take it to Taylor Marine in Freo,they have their own technicians and are agents for Furuno gear.They used to do the work on the electrics on two boats I skippered and I never had a problem with their workmanship
roberta
Posts: 2773
Date Joined: 08/07/08
Yes have to agree
thats where ours go for a service, and apparently most crayfishermen do the same. As far as your problem can't comment as Bob's hasn't had a problem (touch wood) since new and he bought it in 1997, still good as new.
Ginger Tablets Rock
Dasho
Posts: 488
Date Joined: 24/03/06
Sounds similar to the
Sounds similar to the problem I had with my new mobile. Sent off for servicing after the software crashed when I knocked it, and came back with a dodgy volume button 4 weeks later.
Can't blame the brand, lets say Nokia for example, but you got to worry about who they have contracted to do their repairs/servicing locally.
I'm with Auslobster. I would be looking through the manual you got with the unit and contacting the head office direct and explaining the issue. A big company like that wouldn't flinch at helping you out.
I needed new parts for a Stella once, and looked through the manual and found the Shimano HQ in Sydney which was Dunphy Sports, no questions asked, no cost, new parts out to me in 7-8days.
Oceanside Tackle
Posts: 2803
Date Joined: 23/07/09
We sell alot of Furuno's and
We sell alot of Furuno's and gets a great service from Furuno guys. I suggest you take your unit down to Furuno's headoffice in Henderson and explain your case and your unit's issue to them. I'd be surprise if they couldnt do a thing.
Here's their contact details:
Taylor Marine
62 Sparks Road
Henderson, 6166
T : (08) 9494 9393
F : (08) 9494 9388
Oceanside Team - Specializing in Jigging for demersal, Super Deep Fishing and Cockburn Sound Pink Snapper.
Don't forget to ~ Like us on Facebook ~
Phone #(08) 9337 5682 - Shop 4/364 South Street O'Connor - OPEN 7 Days
The_Wanderer
Posts: 735
Date Joined: 24/09/08
mate unfortunately I think
mate unfortunately I think its the dealer, Have had a few issues with them in the past. As the other have suggested go and see Taylor Marine in Henderson, if that fails take it up with Taylor marine's head office in QLD
Highlander
Posts: 151
Date Joined: 02/07/09
Taylor Marine, the head
Taylor Marine, the head office is in Western Australia,the company started in Fremantle in the early seventies and were known as Tropical Traders.They moved to Henderson from Fremantle at the back end of last year. Jim
fishing, that used to be free!!!!
matttld25
Posts: 35
Date Joined: 01/05/08
I have got my furno sounder
I have got my furno sounder in the shop at the moment ,i could not turn it on by the button but when i pluged the power in the back it would turn on buy it self ,furno said it was a there problem and are sending me a brand new sounder as it is less than a year old ,they didnt question it just sent me a new one so i would have to say its not furno they seem alright .
till
Posts: 9358
Date Joined: 21/02/08
I've also had good service
I've also had good service from Challenge on other gear, my raymarine a65 blew up awhile back, they replaced it with a new one as well as loaning me the shop demo for trips.
RobN
Posts: 14
Date Joined: 15/04/07
Warranty
How old was your unit Justin and what sort of warranty does Furuno give on their units.
Justin Poole
Posts: 225
Date Joined: 24/08/08
1 year warranty, just got it
1 year warranty, just got it januaryish..
I spoke to the guy in Taylor Marine henderson today. and have to send it in to him.. If i have no joy I guess its Consumer affairs..
I dont need this..
By Hook or Spear, its all good..
Oceanside Tackle
Posts: 2803
Date Joined: 23/07/09
Furuno
2 Year Warranty if purchased in Australia
Oceanside Team - Specializing in Jigging for demersal, Super Deep Fishing and Cockburn Sound Pink Snapper.
Don't forget to ~ Like us on Facebook ~
Phone #(08) 9337 5682 - Shop 4/364 South Street O'Connor - OPEN 7 Days
Justin Poole
Posts: 225
Date Joined: 24/08/08
thats good, thanks.
thats good,
thanks.
By Hook or Spear, its all good..
Faulkner Family
Posts: 18082
Date Joined: 11/03/08
sounds like the first bloke
sounds like the first bloke realy did the dirty on you, hope you get some joy with the next one
RUSS and SANDY. A family that fishes together stays together
Justin Poole
Posts: 225
Date Joined: 24/08/08
Cheers, Yeah me too, See ya
Cheers,
Yeah me too, See ya out there.. Fanx!
By Hook or Spear, its all good..