NBN ? telstra , foxtell

 cant make a phone call to telstra apparently they are overloaded l , cant down load a movie of foxtell internet so slow it cant do it , , speed check on my nbn down to 3 mbps thanks mr  turnbull ex comss minister for a fucked system

 


Posts: 26

Date Joined: 22/04/15

Priorities

Mon, 2016-12-26 22:46

Give 'em a break ... they are busy blocking bittorrent sites for the good of Hollywood and the music industry.

Well for now anyway, within a blink we'll be using a censored restricted version of the internet that would make the Chinese government proud.

sea-kem's picture

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Date Joined: 30/11/09

 Cool story bro

Mon, 2016-12-26 23:02

 Cool story bro

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Love the West!

Jackfrost80's picture

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Date Joined: 07/05/12

(No subject)

Mon, 2016-12-26 23:24

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If catching wrasse is cool, consider me Miles Davis

Shimka's picture

Posts: 370

Date Joined: 06/02/14

 Best part is that we are not

Tue, 2016-12-27 06:44

 Best part is that we are not going to be given a choice but to have NBN if we want any internert. Saw the ad the other day, going to phase out the old so we have no choice but to accept the new. Just like they did with analogue to digital tv. Forced to pay more to an inferior system. Yup, sounds like typical aussie government to me. 

 

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I have come to realise the "diarrhea of the mouth" is a direct side effect of "s#%t for brains". The best defence is to slap & run.

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Date Joined: 17/06/10

That's progress, don't you just love it- not

Tue, 2016-12-27 13:55

Yes it's good to see that progress opens up all these opportunities for us. Take it or leave it and have nothing.

ranmar850's picture

Posts: 1202

Date Joined: 12/08/12

Once it is available, you have maybe 18 months to go over

Tue, 2016-12-27 20:04

 I can understand this--why would you have the costs of keeping two separate network systems running? Lots of horror stories out there, you just don't hear from the people who are happy--after all, this IS the internet!

Been rolling out in our town the last few months, FTTN. Experiences have been mixed, but I'll give you this for nothing--we have a local resident Telstra tech,who is also the NBN instal tech,(if you go for Telstra) and I was talking to him last week. From his perspective, the local rollout has mostly gone well. You know what the major problem has been? People select the self-installation option for the modem, then just leave it in the box. Clueless. Then whinge how " the bloody NBN is useless" . And some optimists elected to take the 100mbps plan. Knowing full well they were on old copper infrastructure, 500 metres or more from the node. Then get all over the place bitching because they are only getting 25mbps. What the actual f**k did they expect? 

My connection is down for 3rd Jan--my average speeds at the moment are around the 12.4/0.9, latency 35ms,although this slowed down to abouit 11.5 this week no doubt due to the influx of holiday makers doing their FB thing. I've elected for the 25/4 plan, and will be very happy to get anything above 15. At 700 m from our closest node, I can't expect any better until we get the FTTC option( if ever)

Shimka's picture

Posts: 370

Date Joined: 06/02/14

 People expect a service that

Wed, 2016-12-28 03:54

 People expect a service that is at least as good as what they have now without having to study & become a tech whiz to learn how to set it up. Seriously, 1/2 the terms you have used mean absolutely zero to most people. Throwing that rubbish around like everyone should know all this crap is just stupid & frankly it smack of the old "baffle them with bullshit" philosophy. A simple to set up & use service that is reliable & you don't have to pay some asshat to come & set up for you. Deadset, even Telstra techs can't get this shit right when they come to set it up themselves, what chance do ordinary people have? You're just being a typical techy tool that thinks you know something (probably doesn't) & wanting people to feel inferior to you. What the actual F**k did you expect? Simple, easy to use service. Not much to ask seeing that's what we already have. I run a good old fashioned ADSL2 connection & stream movies etc just fine. The whole NBN is a load of needless wank

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I have come to realise the "diarrhea of the mouth" is a direct side effect of "s#%t for brains". The best defence is to slap & run.

Posts: 437

Date Joined: 16/05/09

Had it installed about 6

Wed, 2016-12-28 08:39

Had it installed about 6 months ago by the Telstra tech. Did a great job and bent over backwards to make sure everything worked on the various devices we have. Its been faultless and it way quicker than my brain, just need to piss of the Telstra email service, that is a slow dog and a backwards step from outlook

Posts: 437

Date Joined: 16/05/09

Had it installed about 6

Wed, 2016-12-28 08:41

Had it installed about 6 months ago by the Telstra tech. Did a great job and bent over backwards to make sure everything worked on the various devices we have. Its been faultless and it way quicker than my brain, just need to piss of the Telstra email service, that is a slow dog and a backwards step from outlook

ranmar850's picture

Posts: 1202

Date Joined: 12/08/12

I am not a "techy"

Wed, 2016-12-28 08:54

 Just of average intelligence. It is simply not possible to implement a totally different overarching network and have it plug and play for everyone. So blame Labor, it was all their idea.  I"ve never been keen on the whole idea, believe it or not, I thought, and still think, it was just another Grand Vision by the "working mans' party" which is going to saddle future generations of working men with huge government debt. But getting off-topic.

So, when you set up your beloved ADSL connection, way back in the day, who did it for you? Do it yourself? Even everyday modems need some setup, the NBN ones are no different. And I was making the point that people were taking the cheapest ( self-installation )option when they were signing up, when they had no idea of how to do it. And then they bitch about it. 

There has been enough discussion on here previously to make me think that there is a reasonable level of awareness on here of what I was talking about,  not  Quote "You're just being a typical techy tool that thinks you know something (probably doesn't) & wanting people to feel inferior to you" Unquote   I'm not going to bother to reply to personal attacks like that,except to say that I'm 64 in a few days time, never been a "techy", just not willingly stupid. My advice to you -RTFM (google it)

Most of the NBN issues are generally teething problems, often caused by having to run the old network with some shared equipment--get rid of the old one, and the new one will be fine. And some parting advice--read your own signature line, and reflect on it.

 

edit--Billcollector posted as i was typing that. Plenty of satisfied customers, the majority in fact, but the whingers ( with good reason or not) will always get the internet attention.

Shimka's picture

Posts: 370

Date Joined: 06/02/14

 I set up my own ADSL thanks

Wed, 2016-12-28 09:55

 I set up my own ADSL thanks very much & I didn't have to RTFM (already knew that one). I am the very definition of technological dinosaur even though I'm only 40. I refuse to own an internet capable phone, I will not use a GPS, I will not own a post 1996 car (the missus has new but I will not drive it or work on it), most of my ideals would not be out of place in the 60's & I will not use ipads etc. Hell, even the pc I'm typing this on is 8yrs old & running vista using explorer as the browser. So if a tech moron like me can set up ADSL (not hard, just select quick install rather than custom) then any idiot can. Can't say the same about the precious NBN & it's rubbish though. This is what people want. They want to be able to plug it in & select a basic install that will work. They can't do that & 1/2 the time Telstra can't get it right either. All you have to do is a quick search to find thousands of complaints of people that have paid to have the so called "pros" do thier installation & the crap simply doesn't work. That kind of blows holes in your theory that it's because people are trying to install themselves. The fact is that not everyone can afford to pay a few hundred for a tech to come & do an install that may or may not work. People should be able to have internet access without having to pay a fortune for it. Nothing unreasonable about that. 

I was out of line calling you a "techy tool" & that you just want people to feel inferior to you & for that I apologise. That doesn't change the fact that the NBN is a total shit fight & that the vast majority of customers are experiencing problems that they should not be experiencing & most definitely should not be out of pocket for. I see no positive reviews of the NBN, nobody defending it that doesn't work in the industry & nobody throwing up numbers to show how many customers are not having problems vs those that are. Stating that most are happy with the NBN is just speculation unless you have numbers to back it up. Majority rules & the majority say it's nothing but a headace that doesn't work properly if at all. 

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I have come to realise the "diarrhea of the mouth" is a direct side effect of "s#%t for brains". The best defence is to slap & run.

D_d_001's picture

Posts: 1245

Date Joined: 09/03/13

You can actually get

Wed, 2016-12-28 13:55

You can actually get adsl/broad band ?

cool

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Money doesn't buy happiness but it pays for my fishing so ...I may be wrong there.

ranmar850's picture

Posts: 1202

Date Joined: 12/08/12

Ok, apology accepted

Wed, 2016-12-28 17:46

 But your world view is definitely a minority one, although I can honestly personally see the appeal, have considered doing the whole withdrawal thing myself, and just realised it was too hard. I have a 1975 motorbike, and enjoy riding them as old as I can find them ( current oldest is 1914.) and prefer cars I can work on myself. But  I would throw your argument of hard numbers back at you though; where are the hard numbers that say the vast majority are unhappy? That's just the internet,and hearsay, IMO, at least.  Talking to another guy today, his experience, intially was certainly unsatisfactory, very slow--line tested, yep, copper up his street was F**ked ,no working pairs left, had 2 1/2 months on a 4g wifi modem supplied by Telstra while they scheduled and completed the digging up and replacement of the street cable--it was direct buried, like all the old stuff here, no easy job just pulling it through a conduit. Now he is more than happy, gets better than the basic 25/4 speeds he paid for, and he's at least as far from the end of the fibre as I am.

Some of the "pros" they are employing are not qualified, believe it or not--not necessarily well trained techs, unfortunately. 

There's a new(ish) subdivision up on the hill, full fibre installation was mandatory for new subdivisions after a certain date, they have a brilliant service . Eventually, all the old copper will likely be replaced by fibre going past your home  (google FTTC for anyone who is interested) . Then it will be up to you whether you want fibre right to your premises, or are happy with copper for your final connection--this is the model they should have used in the first place, instead of Labor's pie in the sky drive us broke fibre into every home, or the Coalitions mixed tech approach. 

Rob H's picture

Posts: 4233

Date Joined: 18/01/12

NBN

Wed, 2016-12-28 18:44

 Mine was easy to set up, Westnet had a good "how to guide" and phone support (though they did overcharge me first bill and took a push to it set right).
And the NBN has provided 24mbps on a 25 plan, we have had one hiccup in 6 months where it was off for a couple of hours.

Am I in the minority?

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The older you get the more you realize that no one has a f++king clue what they're doing.

Everyone's just winging it.

 

Moist and Salty's picture

Posts: 92

Date Joined: 28/10/14

 So what you're saying

Thu, 2016-12-29 13:44

 So what you're saying petermac, is that you're paying the same as you would for an ADSL plan and getting good ADSL speeds on a bad NBN day. 

Still sounds like a pretty good deal to me

 

There's many others out there in much worse situations than you. My parents for example (who are not alone) have their line "pair gained" with the neighbours', this means they can have dial up or nothing. Their only option was to get mobile broadband which gets them 20-30gb for the cost of your 1000gb. Their other neighbour used to be an ISP, meaning there is a node that they are not allowed to connect to just on the border of their property.

Maybe it would have been more fair to leave you with your old ADSL connection and get all suburban areas up to a baseline level first.

D_d_001's picture

Posts: 1245

Date Joined: 09/03/13

Pair gain system

Thu, 2016-12-29 15:05

Yep that's us.....best deal we can get is 20 GB for $120 per month by using mobile data (through 3 phones) tethered to pc when we need to.

We "cant download a movie"......EVER ! (foxtel Netflix impossible......)

and yes we live in metro area.

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Money doesn't buy happiness but it pays for my fishing so ...I may be wrong there.

Moist and Salty's picture

Posts: 92

Date Joined: 28/10/14

 The real salt in your wound

Thu, 2016-12-29 16:35

 The real salt in your wound is that I'd bet money that you don't even have a date as to when the NBN is coming your way, do you?

D_d_001's picture

Posts: 1245

Date Joined: 09/03/13

haha yeah pretty much about

Fri, 2016-12-30 09:33

haha yeah pretty much

about a year ago it was Dec this year, I just looked out of curiosity and it's April next year

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Money doesn't buy happiness but it pays for my fishing so ...I may be wrong there.

Moist and Salty's picture

Posts: 92

Date Joined: 28/10/14

 That's better than I thought

Fri, 2016-12-30 15:07

 That's better than I thought it would be. My parents place is late 2018 and I'm 2020...

ranmar850's picture

Posts: 1202

Date Joined: 12/08/12

On the subject of upgrading the Infrastructure before hand.

Fri, 2016-12-30 10:06

   DISCLAIMER--I am not an NBN apologist, or favour any particular political party. Just someone who likes to look at the bigger picture, and maybe play devils advocate)

From general research and actual conversations with people actually doing the groundwork to get an area NBN ready-- A lot can go into it at the level of actually getting the fibre to the node (in the FTTN areas, which is a lot of us). Replacing the copper with fibre from the exchange to the node, installing the nodes with media converters and the like ( converting that digital signal on the copper line to light on the fibre) --in most areas, unless fibre was installed from day one ( newer subdivisions) , a lot to do. But that is where the groundwork tends to stop. Basic tests on copper between the node and consumers, yep it works.  Then the complaints start to come in  re speed and dropouts. Then they will run tests from the consumer end, acknowledge the copper is not up to it, look at fixes,which can involve replacing entire streets worth of underground cabling. Which is what they are doing here. 

If you think about it, a lot of the problems won't be obvious to the telco until people start getting connected, and all wanting their foxtel/whatever, traffic goes up enormously. Infrastructure which worked Ok before, no longer will.  I have a sneaking suspicion it is a budgetting issue--not the entire cost, which all comes out of the public purse ( sort of) anyway, but a Capex vs Opex type scenario. For those that haven't been involved in this, Capex is Capital Expenditure, which is the money you borrow or have in the bank, versus Opex, which is Operational Expenditure , which is your running costs usually funded by cashflow  from operations. Big tax implications, according to the beancounters. You have to be careful which particular pot of money it comes out of.  We've done exactly the same kind of thing on minesites---  Build something from Capex, all the time pointing out it really isn't going to do the job we want it to, and be told by senior management, don't worry, we'll fix it with Opex once it is up and running. And then throw the normal tech issues involved with getting a whole new network up and running.  Anyway, just speculation on my part.

DTrain's picture

Posts: 426

Date Joined: 10/02/12

On the Capex vs Opex thing.

Tue, 2017-01-24 10:12

On the Capex vs Opex thing. The original Labor plan was to do Fiber to the Premise (FTTP) which was budgeted at $4400 per premise. The current Liberal plan is to use Fiber to the Node (FTTN) which is budgeted at $2300 per premise. So they are definitely saving some money in the short term. However Chorus (a New Zealand telco) says they can install FTTP for $3367 a premise. So the original NBN FTTP estimate was probably too high.

FTTN requires powered VDSL equipment in cabinets in the street. This means ongoing power bills. FTTP uses passive optical splitters which don't require any power. So there will be extra ongoing power costs for FTTN.

Also FTTN relies on copper for the last 500 meters. The copper is underground and tends to get wet whenever it rains and it corrodes, so it requires constant maintenance to keep going. Some of that copper wasn't fit for purpose before they even started the install. It's only going to get worse over time, so there will be higher maintenance costs. FTTP uses optical fiber which doesn't corrode or break down over time, so once it's installed there wouldn't be much maintenance to keep it going.

The big difference between the two technologies is the speed. FTTN can do 100 Mbps maximum. However for some houses it can only get to 50 Mbps because they have dodgy copper, or they are too far away from the node. This is pretty much as fast as it will ever go. The only way to make it go faster in the future is to make the length of the copper shorter, which means spending more money in the future to dig up the suburbs again.

FTTP as it is currently installed is capable of doing 1000 Mbps. That's 10 times faster than the FTTN. However the fiber optic cable isn't limited to that speed. By changing the equipment on either end of the fiber optic cable you can upgrade to higher speeds in the future. There is already 10 Gbps (10 000 Mbps) equipment available for FTTP and in the future higher speeds can be expected.

So assuming that people keep on wanting higher speeds in the future, it would make a lot more sense to me to do it once and do it properly with FTTP. With FTTN they are just kicking the can down the road for 10 more years and then we'll have to go through the whole ordeal again in order to upgrade to FTTP. For the sake of an extra $1000 or so per house hold, it seems like they are trying to save money in the short term, but it will end up costing us all a bunch of money in the long term.

crano's picture

Posts: 344

Date Joined: 04/11/09

common sense

Fri, 2016-12-30 17:37

 What ranmar is saying makes a lot of sense

ranmar850's picture

Posts: 1202

Date Joined: 12/08/12

Had my "installation" done back on 3rd Jan, as arranged

Thu, 2017-01-12 16:51

 Installation consists of the local Telstra tech turning up and plugging your new modem into the first socket on the run into the house. need one with power near it, start of problems for some people. Not me, was aware and prepared. So he waits for it to light up, phone works, but a couple of lights missing, indicating the network cutover hadn't yet been done. That's not his job, contractors do that, NBN told me it would be done on the 6th and the old service then disconnected. Phone is working, internet speed is abysmal, unuseable. Expected this until they cut over, so use phone as internet hotspot--have you ever done an internet speed check while connecting through your phone? Bloody unreal, it's faster than the NBN will ever be for me up here. 

So the 6th comes, no change. I go back to work, my wife keeps an eye on it, no change. So I ring NBN helpline this morning with my order number. Strangely, I got a whole raft of notifications from Telstra yesterday, thanking me for renewing my ADSL home broadband contract--Wait, what??? Helpful NBN man tells me there was a mistake made and my order had been cancelled.. They had picked up on this before I rang, and tried to get me reconnected to ADSL to maintain a service, hence the auto generated emails from Telstra yesterday.

So, with all that in hand, I had them put me over to the billing  department, which confirmed all this. There was a note on our account linking all this back to the stuff up of the NBN order. And had a call later from our local Telstra tech, saying he had a notification just pop up to do an NBN pre-instal at our house. Which was what he had done back on the 3rd   . Apparently they had to start a whole new order to replace the half-finished one. And the phone was actually cut off in the process, how long for, we don't know, as we hardly ever use it. Was reconnected this afternoon.

So someone in a backroom somewhere f*8cked up our order royally, making grief for all the people who have to deal with the end user. At least they were onto it and had picked up their mistake and were working to rectify the problem, and they were all talking to each other. That, I find the most amazing thing of all.

The next amazing thing will be to get working internet inside the next week--fingers crossed.

 

edit--and my thoughts above on how thw whole thing is managed was confirmed 100% by the tech--they do all the new infrastructure, then connect people up on the final run of old copper , and wait for the complaints. Complain, and it gets attention, enough reasonable complaints, and cabling is relaid. Doesn't mean you can sign up for a 100mbps service on an old line and expect them to deliver that, though. 

ranmar850's picture

Posts: 1202

Date Joined: 12/08/12

it's done.

Tue, 2017-01-24 07:11

 After their intial stuff up of cancelling my order half way through, a new order was generated and the work performed as scheduled yesterday. My wife rang me to say the Phone 1 and 2 lights on the modem were on, whch means that the cutover to the NBN was done. She hooked up to the wifi , reported it seemd to be working well. Walked her through running a telstra speed test last night, and it came up with 23.25Mbps download, 4.85Mbps download, and 16ms latency. Now, I only paid for the 25/4 ( basic) plan, as I just didn't think the local copper would go any faster. So I have 23.5/4.85, which you could consider a good outcome. It is just on  double the best speed we could get previously, and it was done at a busy time of night. That latency thing I mentioned is just a test of how many corners it has to go around to get where it is going--poor latency means that an other wise fast service won't seem very fast. Kind of like a HSV with a maniac behind the wheel trying to get across Perth only using backroads, where the little old lady in the Hyundai drives up the freeway and beats him there. 16ms latency is very good.

Now, Foxtel, where's the IQ box I paid for?

Jackfrost80's picture

Posts: 2930

Date Joined: 07/05/12

We are hooked up as of Friday

Tue, 2017-01-24 11:18

We are hooked up as of Friday after building in a new estate in 2009 and being forced to pay for a phone line to get ADSL1 which constantly drops out. I’ve forgotten what fast internet is.

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If catching wrasse is cool, consider me Miles Davis

hezzy's picture

Posts: 946

Date Joined: 27/11/09

ranmar , you had a better

Tue, 2017-01-24 12:17

ranmar , you had a better deal of than us with your conncection to the nbn

telstra advised us back in sept , they would contact us on the 10oct to remind us and walk through the cut of on that datee and the new modem set up ...

new modem arrived ok , 10 oct arrived no reminder etc, we just got a practical reminder at 4pm on that day when the adsl was cut off, no internet at all to our home

ok , no biggy i thought ...unplugged all the old stuff , read the modem box , as no telstra tech was going to help us ......

anyway , long story short [ full story here [http://fishwrecked.com/forum/finaly-nbn]

we had no internet for over two weeks totaL , there modem was a dudd , then the phone didnt work and another dud modem was sent out ....all the while we waited , no tech support , no bugger all just told to wait till the new modems arrive each time , then a do it yourself set up again

we are on modem no 5 at present ........ nbn has settled and no probs since mid nov ...... it does work well now , however it was a frustrating swap over in oct last year ...

but waiting on the line to telstra for help /is akine to a slow boiled death ime ......

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OFW 11

evil flourishes when good men do nothing

 

ranmar850's picture

Posts: 1202

Date Joined: 12/08/12

Does sound like a bad story.

Wed, 2017-01-25 08:41

 Sounds like everything that could go wrong, did. Ours was relatively simple, just a couple of phone calls, no internet for 2 weeks and the phone disconnected once. makes you wonder how the management between Telstra and the various NBN providers. And the contractors they use to do the cutover. I reckon this is what it really is down to--if one company owned the whole process, maybe??  Anyway, experiences up here have been very varied--lance55 on here went from crap internet to good, no issues. Some report everything was great, a couple of horror stories. I actually started tracking the "horror"s stories up here, and came to the conclusion that it was a couple of genuinely bad experiences that were being blown up into a town -wide problem, and they'd been fixed anyway. Seems if you want a really good fast service, buy into a subdivision which has been developed within the last 8 (?) years or so, where fibre to the premises installation was mandatory for developers. We have one of them here, and apparently the whole thing is pretty brilliant. And, straight over the boundary to the older subdivision right next door, they have been put on NBN satellite, because things were so bad. 

Just after my last post, I had a phonecall from the NBN following up--everything OK ? , all working? , apologies for the F*K up . And an undertaking that Foxtel would be on to me within 48hrs to arrange an appointment time for delivery and installation. Still waiting on that, clock is ticking.

Don't you like listening to that cracked, distorted, endless repetition of that horrible Telstra "waiting, waiting " jingle  nah, I don't either, but that's what speaker phones are for.  Put it on speaker, and do something else more pleasant. My approach, anyway...