Not like me
I am not one to complain but what gets my goat is when a business treats every one like a potential thief.
Rang All Boats today to see if I could hire or borrow the outboard template to drill the holes to mount my new (second hand) Mercury to the engine stand I have erected. They initially, were okay with that and so long as I could give them a deposit, I could pick it up today and return it Monday. Making sure that an imprint of a credit card was okay, I proceeded down to pick it up.
When I arrived, they had changed their tune and required a cash deposit and when I asked how much, the young bloke said $300!!! He explained this was to ensure I brought it back as they had had problems with other people in the past.
Dishonesty. There's the pot calling the kettle black, I purchased a Johnson outboard from them which ended up having an overheating problem. They charged me to repair a wiring harness saying this was the problem, and when it didn't, I was able to diagnose the problem being the faulty temp sensor. They wanted to charge me for that as well. So who is the honest one?
They knew me as a customer, they knew I was good for my word and yet they treated me like I was a thief. Well congratulations, All Boats, as far as I am concerned that is the last time you will see me in your store. I have worked hard all my life to be respected and trusted. I do not like to be treated that way and it is not the way I treat customers where I work and that happens to be in the same line of work as All Boats.
Wherever you go, there you are
strike_zone
Posts: 403
Date Joined: 09/09/10
Typical allboats
You my friend are not the only one unfortunately
Rob H
Posts: 5806
Date Joined: 18/01/12
why not just take a piece of
why not just take a piece of ply or chipboard and mark it on there or even better straight onto a piece of King Starboard backing plate? Dont need to borrow it then?
I know its not the point but it would save a bit of drama
Give a man a mask, and he'll show you his true face...
The older you get the more you realize that no one has a f++king clue what they're doing.
Everyone's just winging it.
davidbland50
Posts: 392
Date Joined: 24/07/11
True
Hey Rob,
You are right, but that doesn't change the way some businesses treat their customers. It will certainly affect their popularity when people like myself get treated like that.
Wherever you go, there you are
sea-kem
Posts: 15002
Date Joined: 30/11/09
All boats can get F***d.
All boats can get F***d. They are a rip off on prices as I throw them into the mix when pricing things. They usually aren't even in the ballpark. Hope you are reading this Alllboats? A wake up call. You are in the recreational business and when the economy starts to shit itself you guys are the first to go. Think about it!
Love the West!
Novocastrian
Posts: 32
Date Joined: 03/04/13
i understand you're
i understand you're frustration but its bit arrogant to say "It will certainly affect their popularity when people like myself get treated like that." why so ? you are just 1 person maybe its to do with you're attitude on the day or maybe you looked untrustworthy in person. Just because you have purchused stuff off them before doesnt give you the right to get what you demand from them and if you think it does you need to pull you're head in.
Rob H is right it would have saved all the drama
honestly if you tried to pull crap like this on the east coast you would just get laughed at an told we dont need or want you're buisness if you want to be an asshat , end of the day they were doing you the favor while making sure there was some security in place for them as well
htfu
Markie
Posts: 2153
Date Joined: 06/08/10
novo... PFFFTTT... allboats
novo... PFFFTTT... allboats are an absolute rip off end of story. Who cares about the east coast?
petermac
Posts: 2946
Date Joined: 03/03/10
all boats
I have never used them and definitely wont be now wake up people we are already the most expensive city in Australia and don't need to be ripped of or be disrespected when we are the paying customer
Piggy
Posts: 553
Date Joined: 24/08/12
Wow..... Ive had no dramas!!
I agree with you David... Too often these days buisnesses treat the costomers like crap!! What happened to the old fassioned saying "The customer is always right" at the end of the day it is the customer and consumers that make or break the buisness!!
As for All Boats I have recently bought a brand new boat from there and when doing my research they were by far the cheapest ($5k cheaper) and the guy that I dealt with was brilliant... Even when my fuel gauge started playing up I took it to them the day I called them and they got it in the workshop that day... So from my experience All Boats have been pretty good........ In saying that tho one of my mates has had a bad experience with them and he absolutely hates them with the passion!!! May just depend on the person you deal with there!!
Cheers
I go boating not fishing
joe m
Posts: 278
Date Joined: 21/03/11
I don't see how you were
I don't see how you were treated badly. Sounds like they were more than happy to help just required deposit to ensure safe return of THEIR template. After a public slaying like that I personally would look forward to your return to tell you to your face to f@$k off! Customers like that no one wants. Feel sorry for the next boat shop that has to deal with a customer like yourself.
as for all boats your all a bunch of wankers that have always been happy to help and a pleasure to do business with. May I spend many more paychecks with ya.
Looks like one less customer I have to line up behind....what a tool
Joe M
Markie
Posts: 2153
Date Joined: 06/08/10
^^^ fishwrecked for ya
^^^ fishwrecked for ya
davidbland50
Posts: 392
Date Joined: 24/07/11
Not arrogant
Novocastrian,
I am not arrogant, far from it. If you keep reading this thread you will see my opinion is not the only one and considering the large number of paying boating (and fishing) enthusiasts who read and write on this forum, the word gets around. Word of mouth is by far the most powerful tool in driving a business, whether it be on the west or east coast. You are naive if you think treating a customer like that is not going to have repercussions. Businesses are the arrogant ones who think they can treat customers like shit and hope to succeed in these very difficult economic times.
The beauty of free enterprise which we in this country, are privelaged to enjoy is that NO, we don't have to frequent this place when down the road is a more polite and pleasing place that will offer us great service and reasonable prices. I am not one to quibble over a few dollars when I am out buying parts for my boat. As far as I am concerned, if I get treated like a long lost friend and respected then I will continue to use that shop. Because at the end of the day, that shop reaalises that without me coming into that shop, and the many others, their doors won't be open for very long.
Wherever you go, there you are
keg
Posts: 398
Date Joined: 17/07/07
i have used them before
and not had a problem.i have bought transducers,boating accesories,fishing gear and a couple of mercury outboard parts,there
service and prices i have found to be comparible with any where else i have been in perth.
marrisy
Posts: 202
Date Joined: 08/09/11
I know how it feels to be treated like that
About 5 years ago when working on a mates Jackman with v8 inboard, we needed some oil etc. We went to a shop on the great eastern hwy, to get the oil, and I wanted to upgrade the gps in my Haines. whilst my mate got the oil I was playing with the Lawrance on display. A sales man came over and told me not to touch the gear, as it was for sale and was rude about it. My buddy laughed and told me I looked a bit rough as I had been working on his motor, but even so. On the way home we called into another place, and I finished up with a hummingbird. Over the next 2 years I finished up with 5 more units from the second place, all hummingbird, for the 4 boats I have. My point is, not so much the first business, but the ahole who worked there, lost them the sale of 6 units. For this reason I don't wish to name the business, but would have liked to learn the name of said ahole.
stilly
Posts: 341
Date Joined: 10/08/09
with joe m
they don't have to do you any favours with their workshop equipment, covering costs for things that may not be returned for some reason is far from being unreasonable in my books, if you returned it you would be not out of pocket anyway dont see an issue, also never had a problem dealing with all boats
sea-kem
Posts: 15002
Date Joined: 30/11/09
Might be the same place I
Might be the same place I went to Marrisy. Walked into a particular boat dealer on Gt Eastern highway looking for a cover for my marine radio. The attude I got was incredulous "Don't make em mate" was the answer and rudely said. Even my son asked later why the dick was so rude. I just no worries mate and walked out. Some of these SALESMEN think that they are some sort god but at the end of the day are just salesmen and who seem to forget how their wages are paid.
Love the West!
Adam Gallash
Posts: 15645
Date Joined: 29/11/05
New owners
Under new ownership now, so dont forget that. (gt eastern hwy)
Site Admin - Just ask if you need assistance
sea-kem
Posts: 15002
Date Joined: 30/11/09
Yep realise that Adam. And
Yep realise that Adam. And have actually dealt with them a couple of times. good lads and good sized business now.
Love the West!
didz
Posts: 20
Date Joined: 10/12/07
Why not just give them the
Why not just give them the coin and get it back when you returned the template? I don't see what the company has done wrong here?? Sounds like your ego has gotten in the way of reality.
evolicious
Posts: 18
Date Joined: 02/03/13
Always two sides to the story.
First of all, I'm sorry that you may of gotten a bit upset David, but publicly slaying us in my opinion is a bit out of line as everyone does know there is always two sides to a story.
when you called up we were more than happy to lend you the plate for you to use over the weekend. I even discussed over the phone with yourself that I'll require a cash deposit as in the past we have had people run off and it was a loss to us as they are not cheap by any terms.
when you enquired about just leaving back some credit details I was a bit hesitant and noted that I wasn't too sure and that I'd have to have a word with my boss about that.
when you did come in, the first thing I did advise you was that I tried calling you no more than five minutes after our first phone call but it seemed as you had already left and were on your way.
I did say that at the end of the day it had to be a cash deposit. by no means do we think that everyone is a potential thief, but I'm sure you can understand that we're lending out an expensive item, in which we have had problems in the past of clients not returning them.
I find it hard to see how we are in the wrong here. Had you agreed and paid the deposit, upon your arrival over the weekend you'd see the money back into your hands. out of our good favour we were more than happy to help you out, but in return I see you turned around and publicly slayed us out. Now where's the fairness in that?
Sammut
Posts: 259
Date Joined: 07/01/10
Good call evo. I have been
Good call evo. I have been to all boats plenty of times and always get treated well and have made friends through there too.
scere_182
Posts: 335
Date Joined: 27/01/09
Yeah have to agree with the
Yeah have to agree with the others... see no issue with how you were dealt with... pay the deposit... Drill the holes... Return the template... Collect your deposit... Haha no point in slandering a local company on a forum to vent mate. all this post did was make you look bad imho
Rob
building designer | architectural draftsman
https://www.facebook.com/robertsceresinidesigns/
Bodie
Posts: 3758
Date Joined: 05/11/07
What i find interesting is
What i find interesting is the cash deposit? Why cash only? Almost no one states cash deposits these days.
In all honesty, I've not had the best experience with the blokes down at all boats. I'm all for supporting local businesses but when some things are 50-100% higher than other places makes you wonder who your supporting.
Justo82
Posts: 482
Date Joined: 17/10/11
i've been to all boats for
i've been to all boats for servicing, sounders, pumps, etc etc.... each time I ring around everywhere (at least 7 or 8 shops) and every time they've been the cheapest. The work has been excellent, so I can't complain.
I can see it would be frustrating that a credit card imprint is not sufficient. Who carries $300 cash around with them these days? not many... BUT - the credit card could have been stolen, it could have been cancelled, it could have been maxed out etc etc... Cash is genuine.
Sounds to me that the young bloke could have taken a little more time to explain the situation to you, and you could have remained a little cooler under your hat. They were doing you a favour remember. Loaning you a template. You weren't buying, or hiring it.
Either way, I will continue to use all boats unless I have a similar experience to yourself.
cheers
Bodie
Posts: 3758
Date Joined: 05/11/07
you need to consider what
you need to consider what he's actually asking.....asking to borrow a template of a mounting bracket....not sure someone with a stolen credit card would come asking for one of these.
Rob H
Posts: 5806
Date Joined: 18/01/12
I am surprised to be honest
I am surprised to be honest that a largish business in a capital city would be prepared to loan tools at all-but I wouldn't be surprised if a big sign goes up "we do not lend tools-please do not ask to avoid embarrassment".
It is not only theft, but damage/loss also and lack of availability if its needed and late returned. But best bet in this case would have been as my first post here.
Good at least to see a bit of balance and support for All Boats though.
A plug for local guys here though- Drew at Batavia Outboards here has always been more than helpful and good for a chinwag and advice.
Pretty sure Paul G would attest the same.
Give a man a mask, and he'll show you his true face...
The older you get the more you realize that no one has a f++king clue what they're doing.
Everyone's just winging it.
davidbland50
Posts: 392
Date Joined: 24/07/11
In parting
I was not hot headed when I wrote this thread. I was not angry and I was not slaying All Boats per say. I was stating fact not emotion when I described the events of the day. The fact that I asked to use the template and by the way I offered to hire not just borrow the template, is not the issue. I had been a previous customer of All Boats before and I had borrowed the template before. I also returned it promptly and in perfect conditon. My main complaint was being treated like a complete stranger and not someone who had spent plenty of money with All Boats as far as I was concerned.
We will agree to disagree.
Wherever you go, there you are