Spotters service
Submitted by mcgoo on Mon, 2016-02-15 06:12
G'day everyone, its not often that I get in contact with a company or business when there's an issue with a product..
However I got in touch with spotters regarding a decal/logo that had fallen out of the arm of my sunnies.. Sent an email with a general inquiry regarding how I would purchase replacements..
sent the email yesterday, got a reply first thing this morning and they're posting them out to me free of charge.. Legends!!
goes to show that you get what you pay for in regards to quality and service..
mcgoo
Bluedog
Posts: 251
Date Joined: 28/07/11
Good to hear. Maui Jim after
Good to hear.
Maui Jim after sales service is up there with the best too. I once cracked a lens, sent them in to buy a new lens and got sent back a brand new pair no charge!
dodgy
Posts: 4563
Date Joined: 01/02/10
Where did you send the
Where did you send the maui's to?
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
chris raff
Posts: 3257
Date Joined: 09/02/10
Good heads up mcgoo , might
Good heads up mcgoo , might get the effort and do the same after my decal went walkies as well .. for the couple of hundred they cost , it would seem they skimped on decent adhesive .
“Intelligence is like a four-wheel drive. It only allows you to get stuck in more remote places.”
Callum24
Posts: 1015
Date Joined: 24/06/12
I cracked a lenses on my
I cracked a lenses on my spotters replaced both lenses and spring for free just bought my second pair they have my business for life
Qualified carpet layer available for jobs big and small
Anyfishwilldo (not verified)
Posts: 23
Date Joined: 01/01/70
Did you go through spotters
Did you go through spotters them selves? I have a cracked lense and the place I purchased them from wanted nothing to do with it, wouldn't even ring spotters!
nightfish
Posts: 326
Date Joined: 18/10/10
Breaches consumer law
Don't know both sides however the law simply states, you have
1. Right of return to place of purchase
2. Right of return direct to manufacturer
The choice is made by a consumer not the store of purchase or the manufacturer.
phone consumer affairs if you get no result but I wouldn't be returning to that store to make another purchase.
pm if you need any assistance
Callum24
Posts: 1015
Date Joined: 24/06/12
yeah mate straight to
yeah mate straight to spotters they basically gave me a new pair of sunnies bar the frame and even had a laugh bout knowing I was a Fisho with the amount of salt on them and wear on the
The reason they broke was my fault had them on my beeny forgot and when I took it off dropped them even though I explained it was my fault they still done the hole lot for free
Qualified carpet layer available for jobs big and small
Griffo84
Posts: 118
Date Joined: 28/05/10
I cracked a lense on my
I cracked a lense on my spotters a few months ago and rang them direct. They were straight on to it and even replaced my frame. Very good service.
Do the right thing and there will be fish tomorrow.
Anyfishwilldo (not verified)
Posts: 23
Date Joined: 01/01/70
Cheers Ben
Cheers Ben
Anyfishwilldo (not verified)
Posts: 23
Date Joined: 01/01/70
Anyone have the number for
Anyone have the number for spotters? The 9728 2055 is disconnected. Sent an email and want $120 to replace broken lense and $200 to replace both lenses if they can't colour Mach! My bad I forgot the area code (03)
Bluedog
Posts: 251
Date Joined: 28/07/11
Dodgy, I sent the maui jims
Dodgy,
I sent the maui jims to maui jim in sydney.
dodgy
Posts: 4563
Date Joined: 01/02/10
Thanks mate. Just sent them
Thanks mate. Just sent them an email.
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
Broome lad
Posts: 191
Date Joined: 16/11/15
Let us know
How you go I've replaced lenses a few times in my mjs but always had to pay for them . That was through bright eyes in Broome
dodgy
Posts: 4563
Date Joined: 01/02/10
$110 plus postage according
$110 plus postage according to the return email I got today. I'll post them off tomorrow.
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
Broome lad
Posts: 191
Date Joined: 16/11/15
Sounds about right
Worth doing for sure I've got a few pairs all won in the Broome billfish comp MJ are a great sponsor and have been for years I can't wear anything else now .
dodgy
Posts: 4563
Date Joined: 01/02/10
Yep. Mine were won at gamex.
Yep. Mine were won at gamex.
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
eziliving
Posts: 865
Date Joined: 30/12/09
Sorry mate
Sorry mate
Get busy living, or get busy dying!
dodgy
Posts: 4563
Date Joined: 01/02/10
Hahahaha
Hahahaha
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
crasny1
Posts: 6986
Date Joined: 16/10/08
Better than Oakley then
Was given a very expensive pair of Juliet's by SWRT (Subaru World Rally Team) years ago with a titanium frame that is indestructible according to the promo. And yes the frame is.
Changes to lenses a few time including to Polarised, which wasn't bad (but not as good as Spotters, Mako or MJ's IMO).
Now they are scratched and despite the frame being perfect they said they no longer make the lenses. Well I questioned them about making an indestructible frame but not then keeping up the lenses and the basic argument I got back (via a retailor I have to admit) is that times have changed.
These sunnies have got sentimental value but without lenses are crap.
Fishing wise wont be getting Oakley's again and will stick with other trusted Polarised glasses.
"I would like to die on Mars. Just not on impact!!" _ Elon Musk
dodgy
Posts: 4563
Date Joined: 01/02/10
You searched ebay? Can get
You searched ebay? Can get aftermarket lenses for most decent brands and models.
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
Marineboy
Posts: 839
Date Joined: 14/03/14
Spotters
i have a pair of spotters with the glass photo chromatic lenses, I paid about $350 for them. They have horizontal lines appearing in the lenses and when I contacted spotters they said this happens when you go from hot sun into air conditioning and basically it is not a warrantable problem.
I wear these sunnies in Bali and go from hot outside conditions into a cold air conditioned hotel room and that is what has probably caused it.
Would I buy spotters again ? Probably not.
My spots are so secret even the fish don't know about them !
Cruise Control
Posts: 971
Date Joined: 03/11/10
That's odd. I had a look at
That's odd. I had a look at the Spotters warranty(I have a pair) and it doesn't mention this particular circumstance. What it does say is:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
There is also no mention of this particular problem under their section on "Eyewear Care"
If it was me I would be asking them to support their refusal to honour warranty as this would seem to a "failure to be of acceptable quality".
For glasses that cost $350, its definitely worth pushing the envelope.
cheers
Marineboy
Posts: 839
Date Joined: 14/03/14
Thanks
thanks for that info cruise control I had not read their warranty terms. I will most definitely persue this after reading that information. Will send them back and post the outcome on this thread when I hear back from them.
My spots are so secret even the fish don't know about them !
Marineboy
Posts: 839
Date Joined: 14/03/14
Spotters
Ok so sent my spotters back to spotters Aust and they contacted me yesterday with the probable cause of this issue being going from hot to cold temps and the lenses expand and contract at different rates, they informed me that this is not a warrantable problem. They said it is unusual for it to happen as quick as it has with my glasses and that they were in exceptional condition.
Their offer to me was to give me discount on a new set of sunnies of my choice, $160 which is $100 cheaper than I can buy them at the shops.
Better than nothing but I think I will persue this further.
My spots are so secret even the fish don't know about them !
Cruise Control
Posts: 971
Date Joined: 03/11/10
Yep. I think its worth it.
Yep. I think its worth it. Ask them to explain where in their warranty does it say that you can't go from a hot to cold environment.
FFS that's walking off the street on a 40 degree day into an air conditioned building. Or conversely walking off the ski slopes into a chalet. People do this everyday and they don't wrap their glasses up in a blanket to keep them warm.
Or are they suggesting you took them from an oven and put them in a fridge ?
Speak to them and go up the chain of command until you get a senior person who will give you a replacement pair or an answer you are happy with.
EM296
Posts: 20
Date Joined: 26/04/13
I can't recomment the
I can't recommend the spotters service team enough. Had several cracked lenses replaced over the years and also arm hinges. Service has alway been great and very reasonable prices.
BarraSlayer
Posts: 287
Date Joined: 14/04/14
no vote from me
Spotters... had 1 lense crack.. just feel off my head when I lent over. Happened way too easily and then they want to charge $200 to replace both lenses... moved on and never again with them... over priced... poor service
Cheers
BarraSlayer
dodgy
Posts: 4563
Date Joined: 01/02/10
Update on my Maui Jims.
Update on my Maui Jims.
Received them back from Sydney yesterday. Both lenses replaced no charge. Might celebrate that little win with a new pair of Maui's. Premium service for a premium product.
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
eziliving
Posts: 865
Date Joined: 30/12/09
That's good news I don't
That's good news I don't feel so bad now. If fact you got an upgrade cause of me. Are you back for Easter?
Get busy living, or get busy dying!