yes i bought a jeep

 before i start please be kind - that means you jackfrost 

 

Had my Jeep KL trailhawk for a bit over 3 years now - idiot i know

 

in that time the car has had rear axle seals replaced

The rear RDM replaced?

The driveshaft replaced

New battery

parking sensors fixed mutliple times, all seemed to be going great after a few months and jeep gave me a one year extended waranty. least the wankers could do, this all went doen hill 2 days ago. was at the intersection on mandurah and pinjarra road at the mandurah forum, went to take off from the lights and lost power and accelaeration. this was followed by some weired noises. had to pull over for a bit, turned back on and seemed ok, drove around the corner and got as far as work clobber on pinajarra road on my way to jeep to get it lloked at. 

The all heel broke loose, squealling noises, grinding noises (all very loud) the check engine light came on and service transmission light came on. had to pull over and finally gota tow to jeep. 

This car is an absaloute joke, we dont have lemon laws in australia and i am getting know were with jeep. they have now said its a seperate issue as they have said its a power transfer unit which has not previusly broke. so they will just replace, worst case is whole new drive train. does anyone know where i may be ale to get help, the dept of fair trading said to lodge a complaint if jeep does not help. but cant see that being much use 


Faulkner Family's picture

Posts: 15212

Date Joined: 11/03/08

 Leave the car down at

Thu, 2019-02-28 10:14

 Leave the car down at woodys  overnight. Problem would be solved quickly . Ooopppsss sorry its a jeep noone will take it .

Not good news for you at all . Hope you get it sorted soon enough then flog it off . And they say boating costs you big $

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RUSS and SANDY. A family that fishes together stays together

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Date Joined: 22/01/10

tempted

Thu, 2019-02-28 11:00

 but as you said noone would take the bloody thing 

D_d_001's picture

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Date Joined: 09/03/13

 did you buy it new? 

Thu, 2019-02-28 11:38

 did you buy it new?

 

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Money doesn't buy happiness but it pays for my fishing so ...I may be wrong there.

Posts: 927

Date Joined: 22/01/10

new

Thu, 2019-02-28 12:33

 yep have had the car from new, spoke to my case manager from FCA this morning and she said they are changing out the transfer case. and mandurah jeep will not return the car until it repaired properly. said she has noted my concerns and they will also do there best to look after me amd the vehicle blah blah bullshit

sunshine's picture

Posts: 1879

Date Joined: 03/03/09

Trade Practices Act provides good protection

Thu, 2019-02-28 11:48

 Manufacturers MUST provide goods fit for purpose and clearly this lemon isn't fit for anything, trouble is they only have to repair it .........if they seek to avoid their obligations then you have recourse via the Trade Practices commissioner.  I got very close to buying one but opted for a Prado which has touch wood provides seamless operation but have heard and seen many stories like yours not that that is any consolation

Posts: 133

Date Joined: 08/09/16

Try Choice magazine

Thu, 2019-02-28 12:15

 I would join Choice and take it up with them. It's less than $30 for a quarterly membership and they do a lot to help members. Lemon vehicles is a big issue for them.

 

I'm sorry to hear you've had so many issues with your Jeep. I'm not sure if it's the model or Jeep's in general but I've had a Grand Cherokee from new in 2014 and so far it has given me close to 100,000km withoput any hassles except for a cracked aircon condenser housing. Admittedly that has been mostly on bitumen but I towed a camper trailer to Exmouth last year and drove it pretty hard in 40 degree plus temps. Maybe I just got lucky! 

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Date Joined: 22/01/10

chioce

Thu, 2019-02-28 12:34

 might be a good idea to join choice magazine, alsop need to consider RAC as the year extended warranty they gave me does not cover roadside assistance.

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Date Joined: 22/01/10

chioce

Thu, 2019-02-28 13:02

 just joined choice magazine so will see what they can do for me

Posts: 133

Date Joined: 08/09/16

Hope they can help out mate

Thu, 2019-02-28 13:04

 That's the reason why they exist and I've read some stories where they really went in to bat for people.

robert1979's picture

Posts: 210

Date Joined: 13/05/12

2014 hemi

Thu, 2019-02-28 21:42

 Touch wood... I bought a new 2014 5.7 hemi overland, so far not a single issue. Maybe just lucky! 

pelagicyachts's picture

Posts: 911

Date Joined: 23/02/11

the obvious option (from the

Thu, 2019-02-28 14:24

the obvious option (from the outside looking in!) is, once you have it back after repairs - sell it! - it is not likely to get better with age

Posts: 927

Date Joined: 22/01/10

true

Thu, 2019-02-28 14:35

 but i complety stuffed up when i got the car and traded in and stupidly added what i owed from another car on top of that loan  so without going into too much the loan is no where near the value of the car 

pelagicyachts's picture

Posts: 911

Date Joined: 23/02/11

understand - but the value of

Thu, 2019-02-28 15:54

understand - but the value of the car is most likely going to drop much faster than the loan will be repaid - that is - the longer you wait the bigger the difference will be- add to that - once the warranty is out, you will be footing the bill for repairs! (ouch!)
if you can restructure it in anyway into another car, it would be best to do it now whilst the Jeep still has "more value"

Posts: 927

Date Joined: 22/01/10

ideas

Thu, 2019-02-28 15:58

 any ideas on a good suv/4wd that would be suitable, i like the look of the amarok and the bt50

pelagicyachts's picture

Posts: 911

Date Joined: 23/02/11

without upsetting the apple

Thu, 2019-02-28 16:32

without upsetting the apple cart - avoid anything European, American, Mexican, chinese or indian (Tata!!!)
I am biased but Toyota are pretty rock solid - have had a few cars and most of them have been toyo 4x4's which have had varying degrees of love - the poorest candidate was my old 97 troopy (the speedo stopped @ 360,000k's 5 years prior to me buying it of my mate)after 6 years of solid service as a tow-jo, trailer, kids cubby house and car to take out on evenings where copious amounts of alcohol would be consumed (leave it at pub and pick up next day) I sold it (4 years ago) and it is still going strong in Broome I'm told
That said - I think any Japanese (BT50, Navara, Triton etc) would be ok - a guy in my street has an amarok which supposedly puts out more KW than my 200s - getting 200kw out of a 3 litre diesel engine will at some point be its un-doing!

Posts: 927

Date Joined: 22/01/10

thanks

Thu, 2019-02-28 16:42

 will have a look at used desiel toyota's and see whats out there, will probably have to go to dealership so i can get easier finance to add the rest on top

pelagicyachts's picture

Posts: 911

Date Joined: 23/02/11

no car is fail-proof but you

Thu, 2019-02-28 17:01

no car is fail-proof but you really want to make sure its got good service history - modern diesels run really high pressures through the fuel system and the output today compared to a few years ago is exponentially higher - meaning the tolerances are less -
I am ranting now I know! - just means if it has been serviced to schedule to are less likely to have issues - good luck!

Posts: 927

Date Joined: 22/01/10

older

Thu, 2019-02-28 17:17

 dont mind an older model, not too fussed about all the modern electrics

z00m's picture

Posts: 1067

Date Joined: 10/05/14

Manufacturing

Fri, 2019-03-01 07:39

 If giving advice you should at least be aware of where things are made. None of BT-50, Navara nor Triton are made in Japan. The BT-50 was made in latin america for some time before moving to Thailand and South Africa. Navara and Triton are made in Thailand.

pelagicyachts's picture

Posts: 911

Date Joined: 23/02/11

there you go - it pays to do

Fri, 2019-03-01 08:17

there you go - it pays to do your research! - apologies if I have given wrong information - ask zoom, he seems all over it

Dale's picture

Posts: 7672

Date Joined: 13/09/05

Thu, 2019-02-28 15:19

No good at all Shane, reminds me of the guy over east, I think he ended up burning his Jeep after similar issues. 

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"Just because you are a Character, Doesn't mean you have Character."

Mr Wolf

 

 

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Date Joined: 22/01/10

yep

Thu, 2019-02-28 15:21

 he eventually got  settlement through jeep 

uncle's picture

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Date Joined: 10/02/07

Consumer affairs

Thu, 2019-02-28 18:13

 Really went in to bat for my daughter. They said it had to be fit for purpose!

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all aggressive fish love bigjohnsjigs

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Date Joined: 22/01/10

sent a email

Thu, 2019-02-28 20:06

 sent a email to there managing director today in a effort to resolve the issues, next step is choice or consumer affairs

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Date Joined: 17/06/10

Quality = fitness for purpose

Fri, 2019-03-01 00:17

Fit for purpose, Those three words are your back stop. If I may suggest, I think it would be a good idea to make an appointment with consumer repairs after you have got the vehicle back from jeep and ask them face to face what are your options if (repeat) it breaks down again.

Then your options are coming straight from the horses mouth so as to speak From experience I know that some of the consumer protection bodies move heaven and earth to get the purchaser satisfaction with the object they have purchased and that the object is "fit for the purpose" for which it is advertised and promoted.

My understanding of the legislation is that the first action to be taken is that the object must be returned to the place from which you purchased it and the seller must have the opportunity to repair or replace the item, most go for the repair option. They can't shift the responsibility back to the manufacture as they the retailer of the item and the responsibility is theirs and theirs alone.

It may take a bit of toing and froing but in the end you will get an acceptable result, just be patient as it will take a bit of time and steadfastness (belligerent) together with curtsey and manners remember the people you are dealing with didn't make the car and are more than likely just as upset as you about the situation.
Good luck

Posts: 927

Date Joined: 22/01/10

thank you

Fri, 2019-03-01 12:11

 thank you for the advice, will take all that on board. i hve emailed the managing direcing of jeep australia about my concerns, have also taken it up with Choice and consumer protection

Posts: 452

Date Joined: 24/04/11

I saw the ads on tv

Fri, 2019-03-01 09:58

...don't hold back! 

Posts: 927

Date Joined: 22/01/10

Progress

Fri, 2019-03-08 21:26

got an extended warranty until January 2021, brand new ptu(transfer case).