Anglers warehouse fremantle

Put my faith into this mob to fix a problem I had with a reel. 3 months later with limited correspondence from the service team, replaced things and couldn't fix the initial problem.

I took it upon my self to go down and see what the status of the repair work was, to be told they cannot fix it and by the way you owe us $90 for the work we have done.

Shit service do not recommend that shop.

Godders


sea-kem's picture

Posts: 9978

Date Joined: 30/11/09

 Did they tell you before

Tue, 2017-07-25 13:01

 Did they tell you before hand there would be a fee for opening and looking at it? That's how most places work and you surely had to expect to pay something for the time they spent on it. 3 months is a bit long but it sounds like you had some contact with them during it all? Just playing devil's advocate as there's always two sides to a story.

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Love the West!

Spearo83's picture

Posts: 3

Date Joined: 03/05/17

 Iv been around the fremantle

Tue, 2017-07-25 13:12

 Iv been around the fremantle fishing scene for a while.

Im a good old fashioned fisherman. I dont trust these shops and iv found if your not there spending big dollars somehow the customer service lacks. 

Tight lines lads 

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 "Good Fish is a Dead Fish"

godders's picture

Posts: 104

Date Joined: 05/08/09

Look they did say it's gonna

Tue, 2017-07-25 13:27

Look they did say it's gonna cost me a service fee plus parts but yeah we will fix it. at the end of the day, I'm outta pocket 90 bucks and a fucked reel still.

I was expecting phone calls with updates of repair work and costs then to be told, sorry mate it's gonna cost x amount of dollars to get this up and running plus you owe us 90.

If I ran a fishing business I would look after my customers better than that. Then told sorry for the delay we will include some promotional gear for you for the inconvenience.

You win some you loose some aye.

sea-kem's picture

Posts: 9978

Date Joined: 30/11/09

 Yep absolutely need to be

Tue, 2017-07-25 13:39

 Yep absolutely need to be updated. took my one of my Stella's into Compleat with a locked drag and there was a phone call Monday outlining what the cost would be and repairs needed. Pretty simple and keeps you going back.

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Love the West!

D_d_001's picture

Posts: 1317

Date Joined: 09/03/13

what sort of reel ? seems

Tue, 2017-07-25 14:07

what sort of reel ?
seems strange to just not be able to fix ....lack of parts or something?

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Money doesn't buy happiness but it pays for my fishing so ...I may be wrong there.

godders's picture

Posts: 104

Date Joined: 05/08/09

I posted in frustration and

Tue, 2017-07-25 15:13

I posted in frustration and to anglers warehouse credit they have contacted me personally. we have sorted this situation out as an agreement and as far as customer service goes, I am satisfied. they have refunded me and it is an unfortunate thing with my reel that couldn't be fixed without spending big dollars.

Posts: 4546

Date Joined: 17/06/10

Communication is the name of the game

Tue, 2017-07-25 15:43

In the end a win win by the sounds of it.

Posts: 18

Date Joined: 20/09/12

Anglers warehouse

Tue, 2017-07-25 18:18

 Hi mate,

Where is Anglers Warehouse Fremantle? I have never heard of this tackle shop and lived in Freo my whole life.

Cheers

black gen's picture

Posts: 522

Date Joined: 13/04/11

 Boys get around

Tue, 2017-07-25 18:26

 Boys get around Oceanside 

they are supreme. I dropped off my elec reel and a spin reel and rather then just tel you whatever to make you pay, they solved my issues for a fraction of what

they could have...likewise my spin reel has had it and they called and told me what was happening and what my options were.

 

best shop in Perth and I always go there for all my needs 

keep it up lads 

Travis p's picture

Posts: 658

Date Joined: 28/07/16

Yep

Tue, 2017-07-25 20:38

 Agree with black gen top blokes and good service

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Smooth Seas Never Made A Good Skipper!

Bones76's picture

Posts: 460

Date Joined: 03/11/08

I shop at Anglers Fishing

Wed, 2017-07-26 09:18

I shop at Anglers Fishing World and with all the sponsors (subject to what I want / need) and haven't found many nicer blokes than Marco and Jake there.... Always look after me.
Reel servicing can always be an issue, especially if it has to go back to Daiwa or Shimano, but I've always followed up after a few weeks to expedite.

Posts: 147

Date Joined: 18/10/12

 well there shop took out the

Wed, 2017-08-02 16:17

 well there shop took out the afta award for best small tackle shop, marco and co are well respected anglers and very knowledgable, if you had to wait that long for a reply you should of chased it up, atleast its all sorted now