boat delivery - not good enough
Submitted by rigpig on Mon, 2015-10-12 09:27
Bit of a rant here. I recently bought a new boat. it was expensive but its what I wanted for years. Well the delivery wasn't the best. Some things you can live with but others things just burn you up like how the dealers put the boat rego stickers on. Very ordinary to say the least. I did complain so they mailed me out some more of the cheap and nasty variety to install myself.
Well after looking at my boat each day in the driveway and always seeing the crap stickers I ordered some custom ones and did it myself. My point is I shouldn't have had to.
here's the before and after pics.
Image Upload:
Stevo81
Posts: 1278
Date Joined: 16/04/12
Yeah mate, that's a piss
Yeah mate, that's a piss poor effort.
•••••••• Electrical Contractor NOR ••••••••
dodgy
Posts: 4584
Date Joined: 01/02/10
Pretty poor but at least you
Pretty poor but at least you managed to buy one. The last 3 times ive been into a major boat dealership I havnt been able to get served. Plus 2 phone calls for assistance went unreturned.
Guess things are flat out in the marine industry at the moment.
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
spearfisher
Posts: 82
Date Joined: 20/09/08
I would been pissed too what
I would been pissed too what a bunch of wanks the way they put the stickes on was terrible poor form , but i love the way the new ones look did well nice looking boat .
z00m
Posts: 1086
Date Joined: 10/05/14
On the up side (if there is
On the up side (if there is one) you will now look across at those great looking decals with pride knowing it is again, just the way you wanted it. If the ones they put on were straight, maybe you wouldn't have done it?
rigpig
Posts: 508
Date Joined: 21/11/12
agreed
you are right, there would have been many other things I would have done before stickers that's for sure.
cheers
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
If that's the pride they take
If that's the pride they take in their work with someone as technical as placing a few stickers straight I'd be going through the boat and checking what other shortcuts they may have taken.
I'm in the process of getting some nicer rego stickers made up too, did yours peel straight off or did you have to use a solvent?
Officially off the Pies bandwagon
z00m
Posts: 1086
Date Joined: 10/05/14
Dealer not manufacturer
The manufacturer wouldn't have registered the boat. No doubt the dealership would have done the stickers so nothing to do with BarCrusher's build quality.
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
I was referring to any
I was referring to any aftermarket work that may have been done by the dealership.
Officially off the Pies bandwagon
rigpig
Posts: 508
Date Joined: 21/11/12
mine peeled straight off.
mine peeled straight off. boatstickers.com.au
quest
Posts: 248
Date Joined: 03/08/15
Hot water
Try using hot water and pour it over the sticker, that normaly soften them up a bit and they come off easy.
waterskier1
Posts: 2
Date Joined: 16/09/12
Yep think it is piss pour
Yep think it is piss pour because i am just looking to buy a bar crusher myself
Lastchance
Posts: 1273
Date Joined: 02/02/09
Yep, I had a similar sticker
Yep, I had a similar sticker issue with my boat. Not the installation quality though - I had the 100 hr service done down in sunny Perth at a reputable dealer which was fine. Picked up the boat and was happy with the mechanical effort and price, all ok. I did have a slight issue with a 2m x 100mm 'xxx marine' sticker down both sides though. Was pretty pissed to say the least, you wouldn't do it to a $130,000 car so don't do it to my boat!
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
Unbelievable
Unbelievable
Officially off the Pies bandwagon
eziliving
Posts: 879
Date Joined: 30/12/09
Yep it shits me as well.
Yep it shits me as well. Even when you get your car service they do that or put on those surrounds on your number plates.
Get busy living, or get busy dying!
rigpig
Posts: 508
Date Joined: 21/11/12
i would have lost my sh*t
mine had small dealer stickers all over it and the trailer but they went as soon as it got into my driveway..
nightfish
Posts: 327
Date Joined: 18/10/10
Invoice for advertising
should have sent them a $100 a month advertising invoice. Pretty rude imo
sea-kem
Posts: 15036
Date Joined: 30/11/09
Just shows how much pride
Just shows how much pride these wankers have in selling their product. Very piss poor and a justified rant, name and shame the dealer.
Love the West!
rigpig
Posts: 508
Date Joined: 21/11/12
Bar Crusher - great build quality
I'm stoked with the boat, just the delivery. It's the little things that leave you scratching your head. I still have sickaflex on my black seats from them and they also had to get the forklift to lift the front of the boat up to empty it of water when i went to pick it up... I'm just not interested in talking to them anymore and wont be going back. I had the first service done on the Suzuki by a company closer to home as well. IT's unfortunate that there is only two Bar Crusher dealers, one in Bunbury and one in Perth. I went to the one in Perth so I'll leave it at that..
Anyway I'm out and about in it around Cockburn and Safety Bay and Rotto this summer so say G'Day fellas.
Cheers JJ
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
Did they smack the skeg of
Did they smack the skeg of your outboard into the bitumen like they did with mine when they lifted it with the forklift?
Officially off the Pies bandwagon
rigpig
Posts: 508
Date Joined: 21/11/12
thankfully no... shit they do
thankfully no... shit they do some ordinary stuff don't they.. Hellen Keller's guide dog could have put those rego stickers on straighter..
sea-kem
Posts: 15036
Date Joined: 30/11/09
I've been in there to look
I've been in there to look at the boats (barcrushers) and they are very impressive. I was there about twenty mins and you would think someone would approach you to see if you are a potential customer, nahhh lol. Like dodgy says they must be booming to care otherwise.
Love the West!
Vinesh87
Posts: 2751
Date Joined: 02/04/11
hahaha oh yeh, ive spoken to
hahaha oh yeh, ive spoken to the managers there over the years and nothing ever changes, i actually asked to talk to someone and they all stood around and talked to themselves instead of dealing wtih me.I always wanted a barcrusher but ended up walking out saying oh well i may as well drive to Millard and it will still be quicker to get service.
fyi this is over a few yrs not just one occurance!
And the staff there have members on fw as they messaged me about it last time i said something.
dodgy
Posts: 4584
Date Joined: 01/02/10
It would be funny if it
It would be funny if it wasn't so annoying.
Makes me feel so much better about buying online.
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
petermac
Posts: 2946
Date Joined: 03/03/10
its no different to frasers HD perth
I was in frasers HD looking for a new bike , wondered around for 20 minutes and no customer sevice , I said to wifey fuck this next weekend we headed to buno HD walked in deal done with in an hour
rigpig
Posts: 508
Date Joined: 21/11/12
agree about Frasers
I bought a Road King from them a few years back and there service and attitude was crap. I actually ride my bike to Bunno for servicing as its a good ride and they do a good job.
Peko
Posts: 185
Date Joined: 01/10/14
I could write pages but
I could write pages but suffice to say Ill never deal with them again and I "never not once" met anybody that wasn't totally dissatisfied with their efforts. Barcrusher are not doing themselves any favours by the ongoing association.
Gav475
Posts: 398
Date Joined: 16/11/11
same
Same company recently supplied and installed a 587 / 1kw in the boat. Handed over a handfull of cash, werent even remotely interested in running me through it. 1 week later finally got to put the boat in to test it out. Launched, parked the trailer jumped in fired up the new sounder, the gps and back up gps and no power to anything, all dead. Back on trailer, phone call to dealer on the way back and sat there for 1 hour while they rectified the "young blokes stuff up" nice for over $3 k spent. Never will i return, muppetts of the highest order
holth
Posts: 812
Date Joined: 09/10/06
Has anyone actually
Has anyone actually contacted barcrusher directly to let them know how bad the dealers are fitting out there boats and the lack of after sale service there receiving.
Peko
Posts: 185
Date Joined: 01/10/14
Yes, I have.
Yes, I have.
t bone
Posts: 351
Date Joined: 20/04/14
:)
Im actually in "discussions" with BARCRUSHER at the moment in regards to the "give a shit" of certain dealers. Lets hope they listen to our real feedback.
Deleted
Posts: 6265
Date Joined: 26/04/14
gotta say no enjoyment for
gotta say no enjoyment for me when i've been to "that" shop.
on a side note is that a breather of some sort under the G
sea-kem
Posts: 15036
Date Joined: 30/11/09
Looks like a fuel breather
Looks like a fuel breather Gilly.
Love the West!
Deleted
Posts: 6265
Date Joined: 26/04/14
yeah that was my thought,
yeah that was my thought, think there would be a better spot to put it thouugh
rigpig
Posts: 508
Date Joined: 21/11/12
Yep that is the fuel tank
Yep that is the fuel tank breather. actually the fuel tank filling point is on the floor in the cab which I'm not keen on at all but I can't do anything with it. you have to park close to the fuel bowser and drag the hose into the boat and a bit forward of the dash. luckily the BP servo on Safety Bay Rd has the over head hoses so its easy to drag in.
Deleted
Posts: 6265
Date Joined: 26/04/14
Yeh I wouldn't be pleased
Yeh I wouldn't be pleased with it on the floor
sea-kem
Posts: 15036
Date Joined: 30/11/09
I was told by a
I was told by a fairly knowledgeable ex member on here that fuel tank fillers on the floor are illegal due to fume leakage etc. But I'd stand corrected. Might be worth looking into.
Ok here is the guidline and explains floor fillers http://www.transport.wa.gov.au/mediaFiles/marine/MAC-IS-CVInfo010.pdf
Love the West!
Grey Ghost
Posts: 183
Date Joined: 12/10/15
In the market
I've been shopping for a Bar Crusher for past month. Sales person in Perth store has been brilliant trying to organise requests for me. Can't fault them so far, however sounds like the delivery and after sales side is not so good. With a 6 month wait for a Bar Crusher now, I guess they may not care as much as they should. Pretty much impossible to get hold of 2nd hand ones as well, Australia wide.
"Grey Ghost", 670HT Barcrusher with 150 Yamaha, based at Cockburn PBC.
Peko
Posts: 185
Date Joined: 01/10/14
I'm not going to get into
I'm not going to get into names but my experience with the sales person was nothing short of excellent. It all went downhill from there in a big way. Be very careful and scrutinise the boat before you drive out of the yard. Receiving all the manuals dumped into a cardboard box is just the start. "Oh, you will probably have a list of bit and pieces to be looked at after a couple of weeks" What sort of attitude is that and boy were they right.
mc
Posts: 91
Date Joined: 10/09/13
I recently bought a 2011
I recently bought a 2011 610c interstate. When i first started looking i was searching gumtree/boat sales etc for "barcrusher" and not finding many boats.... changed the search term "bar crusher", bingo, found 40 odds boats for sale australia wide. Got mine for $9k less than perth asking prices, delivered.
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
I had the same problem but it
I had the same problem but it was because I as typing in “Bonecrusher”
Officially off the Pies bandwagon
BarraSlayer
Posts: 287
Date Joined: 14/04/14
6 months is a long wait!!!!
6 months is a long wait!!!! Feels like forever.
Sales was good but I've had a few issues after delivery, I think I will give them a chance to resolve them before I bag them too much.
Cheers
BarraSlayer
epic restos and...
Posts: 226
Date Joined: 22/06/15
I spoke with the main man
I spoke with the main man from bar crusher at the show is funny in a way to read your comments as to what he actually told me and lets say in short his words (am here to keep an eye on the west aus dealerships as they have heard certain reports) its sad in a way, but unfortunately dealerships only care about commission and $$$. My moto is if I wouldn't be happy you don't get it till its right and spot on you guys as customers need to be locked at with respect and not a $ sign. lets face it its you guys that make us grow
sstevee
Posts: 472
Date Joined: 15/11/11
I had a look at your boats at
I had a look at your boats at the boat show and must say I was quite impressed!
Even more impressed to see that you took one there that was under construction. No better way of demonstrating that you are proud of your work and construction methods by showing potential customers exactly what they are getting.
mark64
Posts: 90
Date Joined: 20/05/13
poor form
unfortunately it seems to be the way here in w.a.in all aspects of business,dont return phone calls,not interested in the work so give you outrageous quotes,no backup service or parts.you can only put it down to lack of competition.i reckon it was about 12yrs ago when greed appeared.rantover
mark64
Noxious
Posts: 504
Date Joined: 22/12/11
I got my first boat from the
I got my first boat from the same place, wasnt a cheap boat at ~$60k but not overly expensive either.
I would never ever buy another boat from there. Had a few things fixed on warranty very soon after we first purchased the boat as well as some repairs (that we paid for but shouldn't have) - and the little wanker working there kept referring to us (me ands my two mates who i owned the boat with) as 'the coalition' or something similar. Will never set foot in that show room again. They actually had a boat I was interested before buying my most recent boat, refused to go look at it or even consider buying from there based on my past experience.
dodgy
Posts: 4584
Date Joined: 01/02/10
Funnily enough. That's not
Funnily enough. That's not the shop I had the issue with.
Found them to be ok and always seem to spend way too much money in there. Always something shiney that I just have to own.
When im working in Perth I'm out of bibra lake and happily drive the hour north to spend money there.
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
The_Wanderer
Posts: 735
Date Joined: 24/09/08
If the owner/manager is the
If the owner/manager is the guy from Challenge Marine.... Say no more.... What a useless dealership that was and look where they ended up.
I dont understand boat dealers some times... There product is a LUXURY item how about treating there customers like that both before, during and after the sale?..... Imagine if everyone banged on about how Great the product is and the Great service. Do these dealers not understand that the best form of Advertising is word of mouth??
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
I recently bought a boat on
I recently bought a boat on consignment from Challenge Marine which had an issue which ended up being the result of the previous owner for some reason cutting and re-joining the wire between the trim and outboard.
The guys at Challenge Marine were nothing short of brilliant in sorting the problem out for me twice through a third party boat store when said boat store misdiagnosed the problem the first time and replaced the relay switch.
Never tried to squirm out of it and it was always “take it down and we’ll sort it out the cost”
Officially off the Pies bandwagon
Brock O
Posts: 3257
Date Joined: 11/01/08
Wonder if
They knew you had a thread going on a popular fishing forum...
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
Maybe but they were brilliant
Maybe but they were brilliant to deal with from the day I walked into the yard to look at the boat until I picked it up which included about 5 weeks of back and forward negotiations between myself and the owner who both dug our heels in over the price.
They also could have walked away when I took it down to a Suzuki yard in the area for a quote to provide Challenge marine to fix the problem and the yard went ahead and replaced a part without providing a quote and sent Challenge the invoice.
Maybe others had bad experiences with them but I'm happy to put my hand up and give them their dues in my dealings with them.
Officially off the Pies bandwagon
sea-kem
Posts: 15036
Date Joined: 30/11/09
Bar all the crap, It's a
Bar all the crap, It's a sexy looking beast Rigpig and gives me a semi
Love the West!
Grey Ghost
Posts: 183
Date Joined: 12/10/15
Boat first
If it is a good quality boat, hopefully don't need to spend time after at the dealership. I'm sure they'll put my set of rego stickers on my new Bar Crusher better than yours, because I'm going to warn them. Will send a photo when I finally get the boat.
"Grey Ghost", 670HT Barcrusher with 150 Yamaha, based at Cockburn PBC.
triggy
Posts: 128
Date Joined: 14/09/11
Sounds like everything else
Sounds like everything else was good with the barcrusher???
At the end of the day stickers can be removed and fixed, as dissapointing as it is I would suggest you go and enjoy a very nice boat!!! Dont let a few muppets spoil the experience.... A brand new boat is a GOOD thing, I dont think it matters who builds it or how much you spend there will always be a few things to sort out.
Work through them and get on the water
rigpig
Posts: 508
Date Joined: 21/11/12
good point triggy
I am enjoying the boat for sure mate. I had it out last night and caught my first Pinky so I'm stoked. Finally got one and it was one day before the ban, pheww.
Bodie
Posts: 3758
Date Joined: 05/11/07
I've been to that shop a
I've been to that shop a couple of times and the service was nothing short of disgraceful.
bought a new fusion radio and it was doa, they had extras on the shelf but had to be sent back to fusion for repair.
What utter crap
name and shame I say only way they will improve their service
mid I got a new boat and it turned up like that I wouldn't be leaving the shop until I was satisfied.
really sick of people charging like a wounded bull and providing a below average service. I run my own IT support services business and see it all the time.
mark64
Posts: 90
Date Joined: 20/05/13
anyway
your new stickers look pro.....to the dealer do it once properly
mark64
Markie
Posts: 2154
Date Joined: 06/08/10
It's a pity the customer has
It's a pity the customer has to show the "professionals" how it's done. Can't stand "that" business and refuse to go there anymore. They get this all the time yet haven't changed. Big shows just don't care. One day they will cop it. Love the boat though :)
Grey Ghost
Posts: 183
Date Joined: 12/10/15
Moda Express Series
"Grey Ghost", 670HT Barcrusher with 150 Yamaha, based at Cockburn PBC.
t bone
Posts: 351
Date Joined: 20/04/14
good luck
I've lost count the things that tarnish the outstanding job barcrusher do, by the simple lack of "give-a-toss" from the dealership in question.
Lets hope that your stickers are the worst thing that you come across buddy. Once you get her in the water, ya see why people love the barcrusher.
rigpig
Posts: 508
Date Joined: 21/11/12
its a great boat T-Bone
I've been out and about and loving the actual boat T-Bone. It is what I wanted that's for sure. I'll be in touch when I head up your way, cheers.
koji
Posts: 19
Date Joined: 29/09/09
we brought a bar crusher
we brought a bar crusher down south 18 months ago and had great servce.i am still waiting for quote from perth after all this time.i rang once and dropped in once i supose my money was no good.
Grey Ghost
Posts: 183
Date Joined: 12/10/15
Finally bought one
I've got "Grey Ghost" coming from Tassie to Perth in the next month. 670HT with only a 150 Suzuki on it - hopefully not too underpowered. We may have to have a "Bar Crusher regatta" at XMas time. (Pulled out of buying a new one from dealer)
"Grey Ghost", 670HT Barcrusher with 150 Yamaha, based at Cockburn PBC.
Peko
Posts: 185
Date Joined: 01/10/14
Congratulations on the new
Congratulations on the new boat. I'm sure you will love it but would put a bit of a question mark by the motor. Trust it will be enough.
rigpig
Posts: 508
Date Joined: 21/11/12
engine size
My 670 HT had a 175 Suzuki on it with the dealer package but I opted to go for the new 200 Suzuki. With the engine trimmed up just right it fly's along. The 150 will get you where you are going with no issues. I'm sure you are going to love it. See you on the water.
dodgy
Posts: 4584
Date Joined: 01/02/10
Will be fine with the 150.
Will be fine with the 150. That was sold as the 620 in the previous model anyway.
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
styleascoot
Posts: 21
Date Joined: 23/09/07
those clowns will never get
those clowns will never get another cent out of me..... cant help enough till you sign the dotted line then down hill all the way.
Jackfrost80
Posts: 8156
Date Joined: 07/05/12
A fish rots from the head
A fish rots from the head down
Officially off the Pies bandwagon