Exceptional service
Submitted by Ericl on Sat, 2021-10-09 08:27
Quite a while back, I bought a camp fridge / freezer from BCF Malaga. I took it on various camping trips and found that from day 1, It worked OK on 240 volts but only gave a very short period on battery power.
I was never totally sure if it was the fridge, or maybe the wiring or waeco fridge connector in the back of my cruiser so I continued to use it only when 240 volt power was available.
A few weeks back, BCF had a big sale on 45 litre Waeco fridges so I decided to buy one and see if that unit worked in the same situation as the the old one.
After freezing a bunch of bottles on mains power, I then switched off mains power and left the fridge overnight in the medium power cut out mode. Next morning, some 15 hours later, fridge still running and temp still at -18 degrees. This proved that the car / wiring was OK and the old fridge had been at fault all along.
I wrote a letter to BCF explaining my findings and requested a refund.
4 days later, I was contacted by the Malaga store manager and advised my refund had been approved.
I was amazed and extrememly happy at this outcome. I also have to say that in the years I have been dealing with BCF Malaga, the staff have always been Super friendly, helpful and knowledgable.
A major thumbs up and thanks to BCF for the handling of this situation
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Don't spend all your money on beer, boats, and fishing. Save some to spend foolishly
Faulkner Family
Posts: 17868
Date Joined: 11/03/08
Great result. Maybe because
Great result. Maybe because you did the research on the fault instead of just playing the blame game. More gear to buy now
RUSS and SANDY. A family that fishes together stays together
Ericl
Posts: 450
Date Joined: 02/05/11
Will be buying a 200 watt folding solar panel
Cheers Russ
Will be buying a 200 watt folding solar panel plus plus
Don't spend all your money on beer, boats, and fishing. Save some to spend foolishly
Brock O
Posts: 3164
Date Joined: 11/01/08
Good Win...with it in email
Good Win...with it in email its easy for the manager to forward to the Rep. If there's a known fault of some sort then it should be a full refund. Your correct the owner obviously takes pride in there business and customers..
Its funny how often we cant be bother following through with some things if a time period has passed.