Shimano Australia - you are awesome
Submitted by PilbaraBrad on Fri, 2011-03-11 11:06
Just have to say you are a bloody awesome company
sent my 18000 stella back with a bent rotor, they replaced it no questions asked and gave it a free service for me
all on warenty
that kind of customer service is rare these days
well done shimano!
cheers
Brad
scottnofish
Posts: 1621
Date Joined: 28/08/07
how did the rotor
get bent ,normal use or abuse?
STEVE231
Posts: 1443
Date Joined: 05/01/10
I'm guessing ONO Island
I'm guessing ONO Island might have something to do with it.
Bones76
Posts: 476
Date Joined: 03/11/08
how long did it take Brad?
how long did it take Brad? Turn around time ok?
hlokk
Posts: 4293
Date Joined: 04/04/08
Had a very similar experience
Had a very similar experience with Daiwa. Rang them up, spoke to a friendly guy and said my star wheels thread had stripped off and was surprised after explaining the situation that the guy just asked me for my address. Was a bit baffled at first, but good way to do it. No cost at all and he didnt even ask how old the reel was. I even mentioned that I'd installed carbontex and he said no problems. Also chucked in some spacers for some spinning reel I needed too
I've heard with some companies it can vary a huge amount depending on whos there at the time. I think Daiwa used to be really bad for that kind of stuff when the previous person was running it. Not sure if the same guy is still there or whether things have changed since (was over a year ago). For stuff like reels where I'd have quite a few, its good to know if the company has good customer service.
mullows
Posts: 738
Date Joined: 25/12/08
Agreed. I had a problem with
Agreed. I had a problem with a stradic that in the end was probably my fault.. The side plate cracked around the handle. It was replaced and without asking so was the rotor and the bail arm and serviced as well.
Cheers
Mullows
The Older I get the better I was :-)
fishcrazy
Posts: 1235
Date Joined: 27/01/07
shimano
yea agree always had top service too
vinicius dumitru
Posts: 67
Date Joined: 22/06/09
they sometimes come with factory faults
i had the exact same thing with my 1 week old stella i took to quobba. not a scratch on it so it wasnt dropped. i sent it to shimano with out my reciept and they asked no questions and replaced it for me. im verry happy with shimano it only took 1 week to get it back to me!!!
Heinz
Posts: 165
Date Joined: 20/06/07
Had a similar thing with a
Had a similar thing with a sticky drag on my Stella 8000SW, no receipt and Shimano replaced the drag and gave it a service.
Ectopic
Posts: 208
Date Joined: 19/10/09
Even with no receipt?
Wow that's pretty good. Would have thought they would demand a receipt to prove it wasn't an import.
It was painful purchasing a couple stellas recently knowing I could have gotten them for hundreds of $$$ cheaper from overseas, but as I had previously had to send my sw20k for repairs I figured it would be worthwhile in the long run.
Now if only we had the sw6000hg, our domestic 5000sw just lacks a bit of capacity....
http://db.tt/DXvNMYOU
PilbaraBrad
Posts: 3628
Date Joined: 16/05/07
For that same reason i just
For that same reason i just purchased a twin power 6000HG, at least it is a little cheaper if things go wrong even though it isnt a domestic model
Nelly
Posts: 518
Date Joined: 04/05/08
Sounds like stella's aren't
Sounds like stella's aren't as strong as many think.........(Puts on flame suit)
PilbaraBrad
Posts: 3628
Date Joined: 16/05/07
lets just say there was a
lets just say there was a very dicey bit of reef, and a good sized GT that didnt quite make it there
499
Posts: 181
Date Joined: 07/12/08
and i would expect top
and i would expect top service when you buy top qaulity reel.....good service is the difference these days between hacks looking to make a quick buck and those looking to established and consolidate market share for the long haul
reputation goes a llllllllllloooongggg way these days.........good on them
there is a local lad whos got a bad rep for poor service.....wont say his name but ive heard he aint particularly 'motivted' to get off his backside,,,,,wonder if hes still around after he didnt help a mate with a broken mid section rod....mate had to go direct east to sort it out which was done in a timely manner... wasnt shimano though
Nelly id buy a stella over the salty any day.........the stella is like a hsv the salty is like a standard commy 5.0 ltr based on recent build qaulity reports.......both good reels but one is definatly a better built reel atm...i have no preference for either really
hlokk
Posts: 4293
Date Joined: 04/04/08
Not sure if there really is
Not sure if there really is much of a difference in build quality between the HSV and standard commy. Just extra 'bits'. Though the idea still works (no idea which are the best example cars :p).
Also had a service from daiwa where i had the line at the top of the spool, so sent it in to a tackleshop. Waited ages to get it back and it turned out they'd replaced the bail arm which was supposedly bent (not cheap) and it still didnt fix the issue! Turned out it was missing some spacers, and when I rang daiwa direct they sent them over free.
Was told once that you should deal direct with them if you can, because when it goes through a retailer they dont care as much (at least in terms of timely turnaround).
allrounder
Posts: 1853
Date Joined: 10/11/08
What you have been told is crap.
So tell me have you got your info from years on the water or hours on the internet?
Nelly
Posts: 518
Date Joined: 04/05/08
Yeah i dunno its all
Yeah i dunno its all personal opinion....I have an older gen saltiga and a new saltiga which i cannot fault...Also have a stella 5000sw(bail arm gives me shits....) nice reel but i still rate the saltigas above it.Don't read into someone elses opinions of reels unless you have used them yourself.I wouldn't be reading too much into alan tani's reviews......Daiwa Is still alteast on par with there new salitgas...As for service have had very good service from daiwa and from shimano so no complaints there..
Alan James
Posts: 2300
Date Joined: 30/06/09
Bail Arm
What is the problem you have with the bail arm on the stella 5000sw?
Nelly
Posts: 518
Date Joined: 04/05/08
I use the 5000sw alot for
I use the 5000sw alot for throwing poppers over reefy areas.Alot of the time i will lock the bail over when the line is say 5m off the water to take up tension so i can start cranking as soon as it hits the water,so the popper doesn't sink and snag up.The problem is the line generally goes to the opposite side of the bail away from the line roller.Normally if you start cranking with most other reels it will run back to line roller but say 3 times out of 10 it will just stay there and i have to manual push it into the line roller.