Shimano vs Daiwa service
Not trying to start a Shimano vs Daiwa argument here. Just wanting to share a recent experience getting some reels serviced.
Reels sent were an Ocea Jigger 4000P and a Saltiga LD35. Sent to Shimano/Daiwa respectively for service on the same day while I was at the post office.
The Ocea Jigger I was sending for a service because it had done a lot of work (including a few overseas trips) and a small screw had fallen out of the handle mechanism (the screw that holds the locking nut for the handle retainer in place - second time this has happened).
The Saltiga I was sending for a service because although it had only done a total of 6 days on the water from brand new (4 days on one trip, 2 days on another before this started happening) grease had started leaking out of the lever drag mechanism. Also it had caught a shitload of fish in that time so thought I'd get the drag checked.
End result - Shimano replaced 2 bearings and serviced the reel and feels like new. Total labour cost $20+GST.
Daiwa replaced no parts on the Saltiga. Labour cost $65+GST and took 3 weeks longer to get back to me than the Shimano did.
This is the only Daiwa I've ever owned so not leaping to any conclusions - it is more just a "Thanks!" to Shimano. Ive had this experience every time I send reels to service with them, which is a few times a year.
When asked by a non-fisherman 'how many fishing rods do you really need?' the correct answer is either:
n+1 (where n is the number of fishing rods you currently own); or
n-1 (where n is the number of fishing rods which would cause your significant other to dump you.
.thumbnail.jpg "Boutime's Red")
Leemo
Posts: 3712
Date Joined: 22/02/07
in my experience, shimano
in my experience, shimano had better aftermarket service, with Daiwa not far behind. Generally it took about 2 weeks for reels from both suppliers to get sent back to the shop. Every now and then, we would have issues with each. Shimano where usually a bit cheaper. Did find the service quality was better from shimano - I know they made my stradic feel brand new after 2 years hard work and after being crunched against some rocks in a clumsy fall. hahahha, my bad.
bludgin' since 94'
JoRn
Posts: 368
Date Joined: 20/11/07
9/10 dan shimano are on the
9/10 dan shimano are on the game
i took my torsa for a service few months
back and didn't use it until recently and found out I still have the same problem
Matt K
Posts: 63
Date Joined: 25/04/08
Yep had a similar experience
Yep had a similar experience with Daiwa recently, sent in a locally purchased certate as it was briefly exposed to salt water during a wading session.
They charged $155 to replace 2 bearings and service on a basically brand new reel.
Never will I purchase locally again nor a Daiwa, I have never had a Shimano reel needing bearings replaced in such a short time.
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Daryn
Posts: 164
Date Joined: 01/05/12
My shimano experience was a
My shimano experience was a 1 week old Ultegra feeling rough after landing a small tiger shark.
it went back, they replaced a bearing (no charge) and I only paid freight one way - the shimano rep picked it up from Compleat Angler in Nedlands. It was the week before Christmas, I had it back Between Christmas and the new year.
Cruise Control
Posts: 973
Date Joined: 03/11/10
Not actually related to
Not actually related to servicing a reel but more related to Customer Service.
I was recently chasing a Shimano Talica 12 and I couldnt find one at my usual haunts. Rang Compleat Angler in Nedlands who didn't have one but would do a "ring-a-round" to see what they could find. Shimano rep found one from somewhere and delivered to Compleat in Nedlands. I picked up a day later. Thats what I call good customer service.
Kudos to Compleat and Shimano.
rocklobster
Posts: 363
Date Joined: 27/12/09
my nephew bought a stradic
my nephew bought a stradic 2500 from Bluewater Scabs last year. Accidentally dropped it in sand the same week and it felt like a grinder so back to Bluewater. They happily supplied the post bag and address to send it back to Shimano for a service. Sent it back expecting a decent bill but had it returned around 10 days later feeling like new with a service cost of just $20 and a $14 postage fee. Awesome service! nephew was rapt to say the least