warranty claims

 Just a question .......... got a acer laptop that screen went black within the 12 month warranty period... so back off to the large retailer

 Handed it in and was told the back lights gone , so bout 4 weeks turnaround to fix ,, all good i thought ,,

  Yesterday the retailer called me back and said ,, the backlight is deff covered by warranty but they wont fix it unless you pay for a new case because theres 

 a small hairline crack in case ( that i never really noticed to be honest) for $220 thank you very much... 

  no problems i say , tell them to fix the light , i will put up with a small crack ,,,, sorry they say it dont work that way ,, 

  they will only do warranty work if you pay for new case ,,,,,, so by my thinking the black screen has turned into blackmail... thoughts.....



Marineboy's picture

Posts: 795

Date Joined: 14/03/14

Damaged case

Wed, 2021-11-03 15:27

With a damaged case you're probably lucky any warranty at all is offered. 


 My spots are so secret even the fish don't know about them !

quadfisher's picture

Posts: 1130

Date Joined: 28/09/10

gumtree? haha

Wed, 2021-11-03 15:38

 Cheers mate ,, i suppose your right , but a tiny hairline  cosmetic crack , that by there own admission hasnt caused the warranty backlight claim ( common with this model i believe) 

 just seems petty , esp if im happy to get it returned like that ,,,, but all good , i will bin it and move on , thanks..



Posts: 946

Date Joined: 21/05/12


Wed, 2021-11-03 16:09


the crack is not interfering with performance


Jackfrost80's picture

Posts: 7477

Date Joined: 07/05/12

Marineperson's amazingly

Wed, 2021-11-03 16:10

Marineperson's amazingly helpful advise aside, I've found consumer protection to be pretty helpful to arm yourself with info to call a retailer's bluff and usually a well written letter or email is enough to get traction.


If catching wrasse is cool, consider me Miles Davis

rob90's picture

Posts: 1389

Date Joined: 06/02/13

 Could pay for the new case

Wed, 2021-11-03 16:39

 Could pay for the new case get the screen fixed and on sell as a "new" one. Which in today's market is worth triple the original value. Then buy a new one. Just a thought. But yes it is a shit scenario.


 Hi my name is rob............. and I'm a........... fishaholic

Posts: 116

Date Joined: 30/06/20

 Buy the case, get the

Wed, 2021-11-03 20:03

 Buy the case, get the warranty to fix the screen, return the new case to the store for a full cash refund


 More of a fisherman than a catcherman

Posts: 93

Date Joined: 27/01/10

 Contact Acer support direct

Wed, 2021-11-03 20:13

 Contact Acer support direct and see what they say. 

Posts: 801

Date Joined: 30/12/09

 Ask them how did they crack

Wed, 2021-11-03 21:48

 Ask them how did they crack it?


 Get busy living, or get busy dying!

sunshine's picture

Posts: 2365

Date Joined: 03/03/09

Sorry but what is to say that crack didn’t occur

Thu, 2021-11-04 10:29

When on its way to the repairer under warranty ......Consumer Affairs for sure.   

quadfisher's picture

Posts: 1130

Date Joined: 28/09/10

cheers boys...

Thu, 2021-11-04 10:40

 I will contact retailer again with more ammunition this time ,,,,