Marine-Deals.com.au - more like Marine-No-Deal-its-a-scam-instead
I saw a great deal online for some 1kw tranducers for my Raymarine setup and thought I would partake of the particular offer. See picture below for the bargain.
I followed up the next day and referred to my existing order and wanted to get the Y-Cable that should go with these b175s when using with CP450C. No problem they said, they were ordering the items from the manufacturer.
Today, I get an email saying:
I’m sorry to advise there’s been an error on our listing due to a system update. Our product page showed a different amount for the ‘Raymarine B175 Depth/Temperature Thru Hull Low-High Transducer pair 12 deg’ at AU$999 when it should’ve been AU$4079. Rest assured the team is in the process of updating this on our page.
As a courtesy due to the error we’ll be giving you this unit at a very special rate of AU$2559 (instead of charging you the full amount of AU$4079). The unit will be available within a week. To complete this order we’ll just need to process the additional payment of AU$1,560
What a scam! Pure bait and switch marketing at its best.
Buyer beware when dealing with these jokers.
dodgy
Posts: 4563
Date Joined: 01/02/10
That's a shame. Cracker of a
That's a shame. Cracker of a price.
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
fishingaround
Posts: 3
Date Joined: 02/03/15
Possibly illegal. Id be
Possibly illegal. Id be claiming false advertising/ misleasing pricing.
https://www.accc.gov.au/consumers/prices-surcharges-receipts/price-displays
Have a look at that
Jackfrost80
Posts: 8050
Date Joined: 07/05/12
Absolute wankers. They state
Absolute wankers. They state it is $4186 in the pic you put up.
Hope you don't have too many hassles getting your money back
Officially off the Pies bandwagon
Dale
Posts: 7930
Date Joined: 13/09/05
I've bought a few things from these guys and never had a problem. They send stuff to WA in 4 days, better than anyone else.
"Just because you are a Character, Doesn't mean you have Character."
Mr Wolf
chris raff
Posts: 3257
Date Joined: 09/02/10
I hear what your saying “
I hear what your saying “ Bait wise “ buy they may’ve just made a blue too .. looks as though they’ve acknowledged it and offered you a cheaper price compared to what I seen online doing 5min of googling , unless I’m missing something . $999 seems way too good to be true .
“Intelligence is like a four-wheel drive. It only allows you to get stuck in more remote places.”
z00m
Posts: 1086
Date Joined: 10/05/14
Yes I had paid and then they
Yes I had paid and then they said no 2 days later. They are supposed to wear it but they have refunded the paypal transaction I paid with.
I have written to the ACCC with my evidence but don't think the gummint will intervene.
I have posted the same evidence to their facebook page and also seeing where else I can help them see that their reputation might be worth standing behind the sales they make - mistake or not.
Jackfrost80
Posts: 8050
Date Joined: 07/05/12
ACCC are a toothless tiger
ACCC are a toothless tiger and are only there to advocate on your behalf but have no power to actually do anything.
Officially off the Pies bandwagon
z00m
Posts: 1086
Date Joined: 10/05/14
most
Like most government departments
Percula
Posts: 271
Date Joined: 23/09/08
Harsh
Could be an honest mistake. Pretty cheap special
nicksta711
Posts: 56
Date Joined: 07/07/15
Not sure you understand the
Not sure you understand the law properly. A price on any item, whether advertised or labelled in store is a 'invitation to treat'. once you accept the invitation the seller has to confirm the sale terms.
It seems as though they genuinely priced it wrong and offered you a satisfactory solution.
Bait and switch marketing is totally different. That would be advertising you a product, not having any stock then offering you an alternatice product.
ACCC wont do anything about this and i dont really think they should. They arent supposed to wear it. you got a refund. Move on
z00m
Posts: 1086
Date Joined: 10/05/14
Reading
You might want to read the ACCC web site......
https://www.accc.gov.au/consumers/misleading-claims-advertising/false-or-misleading-claims
Creating a false or misleading impression
"Businesses are not allowed to make statements that are incorrect or likely to create a false impression.
It makes no difference whether the business intended to mislead you or not. If the overall impression left by a business’s advertisement, promotion, quotation, statement or other representation creates a misleading impression in your mind—such as to the price, value or the quality of any goods and services—then the behaviour is likely to breach the law."
"Bait advertising
Bait advertising takes place when an advertisement promotes certain (usually ‘sale’ prices) on products that are not available or available only in very limited quantities. It is not misleading if the business is upfront in a highly visible, clear and specific manner about the particular product ‘on sale’ being in short supply or on sale for a limited time."
Dale
Posts: 7930
Date Joined: 13/09/05
They are a NZ company too, so Oz rules don't apply.
"Just because you are a Character, Doesn't mean you have Character."
Mr Wolf
z00m
Posts: 1086
Date Joined: 10/05/14
True
So not bound by Australian laws so why would you buy from them? Must mean that Warranty is not applicable either?
Nick Davis
Posts: 15
Date Joined: 08/02/12
Given that they appear to use
Given that they appear to use a ".com.au" website, I believe that they are in fact subject to Austrlaian consumer law.
In relation to the "invitation to treat", it is only an invitation to treat up to the point where they take your money, at which point the transaction is completed, as they have "accepted your offer" and are therfore bound to proceed with the transaction. Would be different if they had not taken your cash in the first place, but it sounds like they did...
I'm no lawyer, however, and I could be wrong, but I'd be doing what I could to force the issue...
Travis p
Posts: 727
Date Joined: 28/07/16
THEY ARE NO GOOD MATE
used them once to buy a rod which was 250 one day 450 the next and 320 the day after it took them 3 weeks to send a 7'8 2 peice rod to perth and about your .com.au i acually rung them and asked them if they where in australia before ordering and they said yes there where then once i paid for rod and started tracking it it said auckland nz wtf bunch of wankers mate if you want some good sites legit sites to order from pm i will help you out
wont catch em sitting at home!
nicksta711
Posts: 56
Date Joined: 07/07/15
There are different rules in
There are different rules in terms of ecommerce and automated purchasing systems. Ive been through this before.
The accc is there to look after people who are genuinely scammed. This was an error which was corrected and resolved.
Good luck trying but i think it will be a waste of time.
craytail99
Posts: 76
Date Joined: 29/04/14
Yes you are spot on with
Yes you are spot on with these clowns they hosed me down over some autopilot fittings. Advertised two items at a certain price then gave me one and said it was a pricing error BUYER BEWARE.....
Not to mention they bombard your email with their B.S "Specials" 
Bucko
Posts: 138
Date Joined: 08/05/10
I have a couple of rods and a
I have a couple of rods and a fish bag from them, never had an issue.
Quick delivery too.
Dale
Posts: 7930
Date Joined: 13/09/05
I got my replacement transducer to replace the one that was cut when my motor got nicked from this mob, it left Aukland on Wednesday and was delivered to me lunch time Friday. Can not complain about that.
"Just because you are a Character, Doesn't mean you have Character."
Mr Wolf
D_d_001
Posts: 1522
Date Joined: 09/03/13
yep have to comment here even
yep have to comment here even though I realize it's an old thread.
Sure businesses should not be making misleading statements but this company has literally thousands apon thousands of items OL bound to be a couple of genuine mistakes.
I have purchased many many times from here. with one mistake which they acknowledged and made good straight away.
Also one of the OL companies you can actually call and speak with someone. Honestly I would chalk this up to one of those honest business mistakes.
z00m
Posts: 1086
Date Joined: 10/05/14
Worked out for you
Glad it worked out for you but my experience is as stated. How does your warranty work when you are purchasing from an overseas supplier? This is an NZ company and you will not be covered. Unless of course they decide to 'make good' which they seem to pick and choose when they do that from what you are saying.
D_d_001
Posts: 1522
Date Joined: 09/03/13
not sure I said anything
not sure I said anything about picking and choosing which transactions they make good. you were refunded promptly ?
not really sure what you lost.
Not trying to be a dick here but mistakes happen even (especially) to big companies.
Surely if the company was completely dodgy (sorry dodgy ;)
you'd still be waiting for that refund.
z00m
Posts: 1086
Date Joined: 10/05/14
Made good
You said they made good on your transaction. Thus leading to my statement they pick and choose which ones they make good on. They didn't make good on mine.
I saw a promotion online, completed the order and made the payment.
Next contact from the company was asking me to pay more money or it wasn't going to happen.
This is dodgy (sorry dodgy) business practice and you won't convince me otherwise.
Yes, after a few days they made a refund. Still waiting on part of that refund for a second item I added over the phone and was charged to my credit card.
Like you, I am entitled to my opinion based on my experience.
Cheers.
dodgy
Posts: 4563
Date Joined: 01/02/10
Apology accepted.
Apology accepted.
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
D_d_001
Posts: 1522
Date Joined: 09/03/13
You've posted it here to get
You've posted it here to get feedback or a warning and like I said wasn't trying to be a dick about it. just gave my honest feedback.
Whether it was advertised on purpose or by mistake ....who knows ....
but if I'd made a genuine mistake in my business and stood to loose a couple of grand after I had: admitted the mistake, given a full refund, given a new offer to the purchaser to buy at a very discounted price and the client (who in real terms had lost nothing) was still threatening action..... well
out of curiosity do they still advertise this deal or did they take it down after they found the "mistake" and do they have any other "too good to be true" offers you can find?
z00m
Posts: 1086
Date Joined: 10/05/14
Glad you keep bumping it
It keeps the message out there for others.
You can interpret the events any way you like and make it sound like I am victimising them but at the end of the day they didn't honour the retail contract we made when I sent the payment.
If in your business you provided a quote, sealed the deal, had the client pay their money and then a few days later asked them for more money or the deal was off - would that be good business practice? Would you expect that your customer wouldn't tell anyone else about the experience? You say I've lost nothing but I have lost the opportunity to enjoy the product I paid for and have also lost trust in this online retailer.
Feel free to bump it up again.
D_d_001
Posts: 1522
Date Joined: 09/03/13
ok :)
bump
Darren253
Posts: 570
Date Joined: 23/07/16
Warrantee claims and returns
Warrantee claims and returns are handled through there NSW location in Mascot. I've not had to make one so far but believe the process is much the same with any Australian online retailer. It's your responsibility to get it to them in NSW and theirs to get it back to you!
Ashen
Posts: 1042
Date Joined: 22/03/13
Zoom is correct
I can understand what Michael is saying. If a retailer advertises a price, they need to honour it. I believe its by law that the shop has to honour the advertised price.
Example: A couple of years ago, I bought a set of speakers from JB Hifi. They advertised (ticket) price was $999. Supposed to be $1999. Someone left out the "1" when they marked the price. When I went to pay for it, the manager had to over-ride the terminal because it was under cost. As I was leaving, I saw them change the price back to $1999. Rrp waa $2999
A fish in the hand is worth 10 in the water!
Jackfrost80
Posts: 8050
Date Joined: 07/05/12
www.lawanswers.com.au/blog/au
www.lawanswers.com.au/blog/australian-consumer-law-rights-incorrect-pricing/
Seems like you'd have had a case but this is Australian consumer law
Officially off the Pies bandwagon
Ashen
Posts: 1042
Date Joined: 22/03/13
Wrong pricing
If what that link shows is correct, then Michael was entitled to the goods at the "special price" because they accepted his payment.
As per the link:
A seller can’t attempt to correct the error or claw back any money after they have processed your sale and accepted payment, as the transaction (and the contract) is deemed complete at this point.
Oops, just read the thread again and realized the seller is Kiwi. Not sure if our laws apply to NZ companies, selling into Australia.
A fish in the hand is worth 10 in the water!
D_d_001
Posts: 1522
Date Joined: 09/03/13
to try to clear a few things
to try to clear a few things up here,
there are different rules regarding OL transactions in Aust Law
(As I am sure zoom has googled and knows by now.)
OL payments are processed automatically, these laws apply for instances which are genuine. Eg I advertise a $50,000 Landcruiser by mistake for $5.00....
someone spots the obvious mistake and puts $5 into my paypal acc (which is processed automatically).....The deal by Aust law is NOT done and the law protects me for making an obvious mistake and rightly so from someone taking advantage of my mistake.
In Zooms dealings we don't know if the add was by mistake or not. of course it's not so obvious.
z00m
Posts: 1086
Date Joined: 10/05/14
Changing the subject
You keep changing the subject. Offer and acceptance by way of online transactions - you go in and create an account and then pay your money when checking out of the shopping cart - is absolutely covered by Australian retail laws. This was not me putting a dollar in their paypal account and hoping to scam them. I paid over a grand and did so in good faith. Their advert even said how much the price was reduced by so that is nothing like what you are trying to imply.
The reason I can't get the product for the price I paid? Marine Deals hides behind their NZ status and are not registered as a business in Australia. As for people that think because Marine Deals has a distribution space in NSW will cover these things? Guess again.
D_d_001
Posts: 1522
Date Joined: 09/03/13
Im certainly not implying
Im certainly not implying that you were trying to scam them and of course you paid the money in good faith.
my example is purely so that ppl can understand that mistakes can happen and there are laws in place where automated payments do not necessarily constitute a deal.
Seriously "IF" this is a genuine mistake what do you think is fair :
a)marine deals owes you $3K because you "lost the opportunity to enjoy the product (you) paid for" ?
b) Marine deals apologises and promptly refunds you and changes the prices on the product?
z00m
Posts: 1086
Date Joined: 10/05/14
Do you work for them?
You seem to have some vested interest in this.
Yes, I think they should pay me money
good grief!
I expected the retailer to behave as every other aussie retailer has to - oh wait, they aren't aussie retailers! As long as you're happy that you think they run their business fairly and think the customer is always wrong, then good luck to you and your business ventures.
Since you have now resorted to trying to ridicule, I'm not bothering to respond to any more of your posts on this subject.
D_d_001
Posts: 1522
Date Joined: 09/03/13
I meant no ridicule in what
I meant no ridicule in what I've said.
I don't know whether they run their business fairly or not...I've said all along "if" it was a legit mistake.
And I know for a fact that the customer is not always right. (not aimed at you)
FWIW and of course: I don't work for them nor have any vested interest in Marine deals. just having a discussion OL about what I think Fair is in Aussie.
hezzy
Posts: 1519
Date Joined: 27/11/09
id guess the ''nub of the
id guess the ''nub of the issue lies here
hezzy
Company policy
The first place to look is the seller’s individual policies or conditions of sale. These may be displayed at the point of sale or, in the case of an online seller, in the ‘Terms & Conditions’ section of the website, and may detail the remedies offered by the seller in the case of an error in price.
For example, in Australia, because of a voluntary code known as the Scanning Code of Practice for Supermarkets, many of the large supermarket chains adhere to a policy of honouring the marked price or even giving it free where it scans incorrectly. However, in absence of such policies, what remedies does the Australian Consumer Law offer where there is a pricing error?
OFW 11
evil flourishes when good men do nothing
nicksta711
Posts: 56
Date Joined: 07/07/15
Zoom i dont think you really
Zoom i dont think you really get the laws around ecommerce and automated payments.
As i stated on previous posts, the laws are made to protect consumers who have genuineley been ripped off, or misled.
marinedeals are probably pretty sloppy when it comes to the management of their website, inventory etc, but they havent done anything to rip you off. get over it
i think you are trying to take advantage of their mistake and they have given a fair solution to the problem.
z00m
Posts: 1086
Date Joined: 10/05/14
Not the point
Recently Quantas advertised sale prices to LA for $500 by mistake and have honoured the sold tickets.
It just depends on how reputable the company is and how much they value their reputation.
Thanks for bumping this though when the thread had run its course and you were desperate to chip in.
Rob H
Posts: 5745
Date Joined: 18/01/12
And also the capacity of the
And also the capacity of the business to cover such a mistake...
Give a man a mask, and he'll show you his true face...
The older you get the more you realize that no one has a f++king clue what they're doing.
Everyone's just winging it.
pelagicyachts
Posts: 1301
Date Joined: 23/02/11
g'day nicksta I don't
g'day nicksta
I don't understand the laws around ecommerce and automated payments either
But given you have some insight into them - out of interest, why did this guys case fly?
https://au.news.yahoo.com/thewest/a/33165400/brisbane-man-scores-34-000-ring-for-bargain-price-after-typo-on-jewellers-website/#page1
dodgy
Posts: 4563
Date Joined: 01/02/10
http://www.ntnews.com.au/news
http://www.ntnews.com.au/news/national/jeweller-forced-to-sell-34000-diamond-ring-for-1100/news-story/cf80212e67fbbae402ffaf97fece38d9
This is what happened when someone took it to court.....
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
Jackfrost80
Posts: 8050
Date Joined: 07/05/12
Their mistake was they didn't
Their mistake was they didn't want to admit their mistake under their own conditions and told him his product wasn't available which then took him onto another one of their conditions. Suck shit for being dishonest and sneaky.
Officially off the Pies bandwagon
D_d_001
Posts: 1522
Date Joined: 09/03/13
of course I don't know the
of course I don't know the whole story here but Yep a jeweller made a pricing mistake, then yep probably panicked and made another (big) mistake by saying the ring wasn't available. (mistake or sneaky.....who knows)
Now it looks like he's lost close to $50,000 cos of a few mistakes, bankrupt... closes down his business and his family screwed.
Sure the law is on the side of the purchaser but.... Personal opinion but there seems to be only one party here with less than questionable morals and it's not the jeweller.
dodgy
Posts: 4563
Date Joined: 01/02/10
Pfft. You seen the mark up
Pfft. You seen the mark up on jewellery?
Does anyone know where the love of god goes, when the waves turn the minutes to hours?
Jackfrost80
Posts: 8050
Date Joined: 07/05/12
My thoughts exactly. Gold has
My thoughts exactly. Gold has a set price so how can Zamels, Michael Hill etc offer 60% off deals on gold jewellery. Their whole business in built on emotive purchasing.
After a jeweller in the City tried to rip me off with a ring with a shit diamond in it for $2k, I bought my wife's diamond from an importer (brother's mate so got it close to cost) and presented her with that to propose and get her to chose the ring it went into (was sweating bullets here) and had it custom made by Albens. Paid $3k all up and had it valued with a certificate for $5k.
Officially off the Pies bandwagon
D_d_001
Posts: 1522
Date Joined: 09/03/13
haha pretty good point.
but no ones holding a gun to their head.
Edit: baring the occasional shotgun wedding.
z00m
Posts: 1086
Date Joined: 10/05/14
suckers
If everyone is happy to get screwed by online retailers with overpriced shipping, shipping isn't refunded if the goods are faulty, pictures not matching products, massive markups, etc then good luck to you. For once when the shoe is on the other foot and they were in the wrong, it should be the same. I am bound by the sale contract when I make my payment and get a receipt - and so should the retailer.
Rob's point is well made that it should also depend on the companies ability to absorb the cost of the mistake. I haven't pursued it any further for two reasons - one they are an NZ company and I would have to fight them in NZ and two the product is a want and not a need so I can do without it.
But don't expect me to sit back and just cop it sweet without advising my fellow consumers that there are possible issues in dealing with this company. And to be honest, if they were on the brink of collapse over a $1500 mistake then I suggest you are also wary of putting your money with them when most of their goods are drop shipped. If they have such a weak balance sheet then they could close at any time and take your money with them.
Caveat Emptor!
P.S. Fosty, this is nothing like the launching fee so I'll cut you off before you start
chris raff
Posts: 3257
Date Joined: 09/02/10
If anyone here can speak New
If anyone here can speak New Zealandish , I see they have a vacancy for a rep if your keen
https://www.seek.co.nz/job/32195451?tracking=ILC-S%2ANZ%2A-JOR-Referrer-4325&utm_campaign=joranz&utm_medium=organic&utm_source=joranz
“Intelligence is like a four-wheel drive. It only allows you to get stuck in more remote places.”