Shimano Warranty
Saragosa 18000
I bought it last year it has been serving me well and its only a cosmetic issue, the GLUED on plate that sits on the casing has fallen off, now it does not look like a $400 reel any more.
Shimano warranty?
I thought their warranty was 5 year job, take it into any shop and they take care of it?
the first shop i took it to said I would have to replace the whole side of my reel at my expense, I would of thought that if shimano used shit glue while putting their reels together it should be covered?
The second shop the one I bought it from have taken on a bit more responsibility and have said they will get it sorted. at no cost to me.
SO can anyone clarify about the shimano warranty? is it only valid at the shop of purchase or is any reseller meant to assist with these claims?
thankyou for any comments
Justin
By Hook or Spear, its all good..
Brody
Posts: 1024
Date Joined: 06/02/07
Any reputable store that
Any reputable store that stocks Shimano should be able to get it sorted Justin.
Have seen it happen before to the Saragosa, if you can't get it sorted, PM me.
schecky
Posts: 1645
Date Joined: 25/08/08
Exact same thing happened to
Exact same thing happened to mine, Ive been to lazy to get it sorted haha
Adam Gallash
Posts: 15644
Date Joined: 29/11/05
spheros
Had it happen on my spheros, not too phased about it though.
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Goodz
Posts: 2332
Date Joined: 20/07/09
looks like I might have to
looks like I might have to tape mine up just to make sure it doesn't fall off too.. haha
wide open
Posts: 444
Date Joined: 24/12/09
glue it back on
it looks like it has screw holes
Oceanside Tackle
Posts: 2803
Date Joined: 23/07/09
Shimano warranty;
If a Shimano reel is purchased in Australia from a "Shimano dealer" they will always back you up 100% for 10 years....oversea's purchases not so;
_____________________________________________________________________
Shimano warrants to the original purchaser that this will be free from non-conformities in material or workmanships for the period of ten years for reels and one year for fishing rods. Proof of purchase data is a necessity for all Australian warranty claims.
The following items will not be covered under warranty:
Non- ARB Ball Bearings, Roller Bearings
In Australia, Dunphy Sports Fishing Imports Pty. Ltd and in New Zealand, Douglas Johnson and Co. Limited provide a TEN YEAR WARRANTY on all Shimano fishing reels imported by those two companies into their respective countries, against defects in materials and/or faulty workmanship. They will also offer a one year warranty on fishing rods against defects and faulty materials.
The warranty is effective from the date of purchase, to the original purchaser, for all rods and reels purchased in Australia and New Zealand.
Dunphy Sports Fishing Imports Pty. Ltd. and Douglas Johnson and Co. limited will perform repairs or effect replacement, at their option, with no costs to you other than shipping charges incurred to and from our service facility.
This warranty does not cover claims for the incidental or consequential damage, normal wear and tear, improper use or neglect.
This warranty will be considered void if it is found that the reel has been subjected to unauthorised alterations, abuse or damage as a result of failure to provide the recommended care and maintenance.
To request a warranty repair, simply send the reel and, your Shimano TEN YEAR WARRANTY CARD, proof of purchase and a description of the difficulty you are experiencing, along with name, address and contact phone number to your nearest Shimano dealer or directly to our service centre's.
Oceanside Team - Specializing in Jigging for demersal, Super Deep Fishing and Cockburn Sound Pink Snapper.
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Phone #(08) 9337 5682 - Shop 4/364 South Street O'Connor - OPEN 7 Days
scottnofish
Posts: 1621
Date Joined: 28/08/07
are the arb bearings covered under warranty
as my 12 month old 10000 twinpower side bearings are grinding like a b!+ch i was going to buy some new ones as i didnt think they would be a warranty part
Justin Poole
Posts: 225
Date Joined: 24/08/08
Cheers!
Hmm them hard working boys at "yellow liquid" could not be bothered to help me aye? haha!!
I would of glued it on myself if it was not on the bottom of the ocean..
Cheers fellas
By Hook or Spear, its all good..
crasny1
Posts: 7003
Date Joined: 16/10/08
Justin
I have 4 Saras (had 5 but big fish 1, neels 0) and the same thing happened to 2. Does not look flash but has no functional effect. Luckily I spotted both, especially the first on, then became cautious.
Gently removed all now and used a better glue and alls well. Magic epoxy.
However i was surprised how easy the other plates came off. I never sell my reels so scratches only bother me, but I removed these with not a slight ding.
And Adds my lonely Speros had the same thing also, but both plates are on the MIA list. Does look ugly without the plates.
Neels
"I would like to die on Mars. Just not on impact!!" _ Elon Musk
Justin Poole
Posts: 225
Date Joined: 24/08/08
Good reel
yeah it works fine but looks shit, It seems like a common fault by reading the above coments, I would be well pissed off if it happend to a $1000 stella.
Neels what other models do you have? I was thinking about a 6000 for a 30lb general purpose stuff do the go as well as the 18000 do you know?
By Hook or Spear, its all good..
crasny1
Posts: 7003
Date Joined: 16/10/08
Sorry about the late reply
Been fishing!!! LOL.
I have a 4000, had 2 5000's, a 8 and 14. I was to slow once and a unstopable stole my custom rod and a 5. S#@t. Great reels and I rate them highly.
Due to a slight dispute last weekend went wide on a mates boat and only had the 5000 on a Dropshot Tournament Pro 8-10kg. Dont you just love the drag noise and even the wind up noise on these babies.
Sorry cant help you with the 6000 (do they make one???) and the 18000. The 18000 is a huge reel and will skull drag most things. Would try that for popping GTs but dont tell Jay.
Cheers
Neels
PS I am to rough with my stuff to get the bling, but I always get the just under-bling, and that is what the Saras are. Between Spheros and Stella.
"I would like to die on Mars. Just not on impact!!" _ Elon Musk