This why businesses go broke

 Bit of a rant. So I look up one of the main battery suppliers in Perth as I want to renew both boat batteries with my boat refurb nearing completion. Ok so find a branch in Bentley which is on the way home, great! So drops in there,this is how it goes: " G'day mate looking for a couple of these batteries" Showing the guy a photo of my 640CCA batts. "Hmm he says I've got the 620's or you have to jump up to a bigger battery, we usually have the 640 but out of stock" Me "Yeah, I deffo want the 640's" Him "Yeah sorry pal can't help you"

Oookay my mind is ticking over, he's about to say he can get them in but no nothing, I'm not asking that's his job as a sales assistant. So where's the effort to make money and business? Obviously very comfortable with his job and paycheck every week, not sure he realises where that's coming from.

Anyways I go to an auto shop just a little further down the highway, same thing no stock but "Really sorry mate but I can have two for you here first thing Thursday morning if that helps?" " I can offer you a $20 per battery discount for the delay"

Absolutely! A nice $460 sale for him and happy to make me  an earth lead up  then and there. Gee it doesn't take a lot  or am I expecting too much  

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Love the West!


Faulkner Family's picture

Posts: 12867

Date Joined: 11/03/08

 gees no names mentioned. mut

Tue, 2017-09-19 16:34

 gees no names mentioned. mut have bitten your tongue a bit while in the store. good to see it worked out for the better in the end. 

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RUSS and SANDY. A family that fishes together stays together

Matt T's picture

Posts: 849

Date Joined: 19/11/07

Name the good shop

Tue, 2017-09-19 16:38

 Always good to give the good ones a boost!

sea-kem's picture

Posts: 9981

Date Joined: 30/11/09

 Yeah Autopro Bentley, the

Tue, 2017-09-19 16:41

 Yeah Autopro Bentley, the two guys there were all over it.

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Darren253's picture

Posts: 254

Date Joined: 23/07/16

Funny things!

Tue, 2017-09-19 20:10

 I have done EXACTLY the same for high capacity fuses at the EXACT same two shops!

Willlo's picture

Posts: 1250

Date Joined: 07/10/11

 Pity you aren't down this

Tue, 2017-09-19 16:50

 Pity you aren't down this way Andy if we didn't have them , which we do by the way . They would be delivered to your house or business the next day including the  $ discount.

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 Call Sign - BZ785

Haynes Hunter Prowler CC

 

sea-kem's picture

Posts: 9981

Date Joined: 30/11/09

 Not hard is it mate.

Tue, 2017-09-19 17:04

 Not hard is it mate.

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Bodie's picture

Posts: 3631

Date Joined: 05/11/07

See this all too often

Tue, 2017-09-19 16:54

See this all too often unfortunately.

Run a managed IT services company and am always dealing suppliers or clients who's current IT provider who just dont go the extra mile to help the client. 

One i heard the other day was "Our IT compnay charges us double for managed services per month for our apple mac's machines because its not the standard platform they support" and if they didnt like it they could find another company, needless to say they are our client now!!!

duncan61's picture

Posts: 307

Date Joined: 21/11/14

Sand

Tue, 2017-09-19 17:14

 I needed a truck load of sand and the first place I called said "cant you get it some where else"

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just do it.

Jackfrost80's picture

Posts: 3866

Date Joined: 07/05/12

Sounds like the old boys from

Tue, 2017-09-19 17:31

Sounds like the old boys from Whitworths Leederville are now working in a battery supply outlet in Bentley.

Must be a bad store out of a good bunch. I've had nothing but brilliant customer service from Battery World in Balcatta and Malaga including after sales advice.

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If catching wrasse is cool, consider me Miles Davis

Posts: 3348

Date Joined: 01/02/10

 Always got good service

Wed, 2017-09-20 04:55

 Always got good service there. When I had vhf problems with one of their cheap standard horizons they couldn't of been more helpful. Multiple calls back trying to sort the problem. Got a good response from their supplier and organised a refund.

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Does anyone know where the love of god goes, when the waves turn the minutes to hours?

Posts: 15

Date Joined: 22/02/13

Service and price matching.

Tue, 2017-09-19 18:05

 Battery World Joondalup. I wanted Optima batteries for the boat, online delivered were cheaper than their retail, matched the price, boom, sale. Used them for our vehicles. Great service. Unfortunately tards exist in every industry and are easy to spot. Sellers of product should never adopt an attitude of selling what they have on hand and instead providing exactly what the customer needs and deliver in good time.

gillyL's picture

Posts: 5241

Date Joined: 26/04/14

 all to common andy

Tue, 2017-09-19 19:36

 all to common andy unfortunatly

 

 on a positive note for small shops, i popped into shore catch today for some bait to take to steep in december. customer service second to none 

 id mentioned to hutch few days ago that id be popping in during the week for bait, i then received a call from callum to talk a plan and when i rocked up today i find out what i  mentioned had been hand selected for me and the fishing we will be doing.

 also had a chat to mick for 30min and showed of my nice new clears and bimini 

 

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lucky i love to fish because i cant catch any.

 

BM294

clogwog's picture

Posts: 245

Date Joined: 01/02/11

poor service is the norm.

Tue, 2017-09-19 20:57

poor service is the norm. I've picked up approx 7 jobs in the las 6 months due to trades not showing up.

you need to go the extra mile in this economy or you'll be left behind. 

Shimka's picture

Posts: 435

Date Joined: 06/02/14

Dollars to doghnuts it was

Tue, 2017-09-19 21:02

Dollars to doghnuts it was Battery World Bentley that this problem was with. I've dealt with them in the past & the service was horrendous. Fortunately it seems to be just that one store because I now deal with the Balcatta store & Malaga occasionally & they have given me top notch service every time. I deal with Autopro a fair bit & AutoOne have never had reason to complain about their service. They always seem to be willing to go the extra yards to keep the customer happy. You really would think that these businesses would work out that repeat business is key to success & if the service is crap, the customer isn't coming back.

 

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I have come to realise the "diarrhea of the mouth" is a direct side effect of "s#%t for brains". The best defence is to slap & run.

Posts: 61

Date Joined: 27/01/10

These days I go straight to

Wed, 2017-09-20 21:53

These days I go straight to Challenge Batteries in Osborne Park. Always had good advice and prices.

Stevo81's picture

Posts: 930

Date Joined: 16/04/12

 

Thu, 2017-09-21 20:53

 

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                                   ••••••••  Electrical Contractor NOR  ••••••••

scubafish's picture

Posts: 447

Date Joined: 15/08/12

Too Happy!

Thu, 2017-09-21 06:39

Had a job not too long ago where the boss call me in the office and said the customers where saying that I was "too friendly",

could I just come to work and just do my job.

My reply was are you joking,

NO !

I said:

You DUM ASS,have a nice life and walked out .

Posts: 4546

Date Joined: 17/06/10

This is a joke ..right

Thu, 2017-09-21 23:00

I would have thought that he would of called you into the office to say what you are doing is great.

I can understand him if you were wasting time talking about the weather or whatever but if it's business related he's lost the plot.IMO

Vinesh87's picture

Posts: 2670

Date Joined: 02/04/11

 Only place to go is

Thu, 2017-09-21 19:45

 Only place to go is Goodchild industries and jandakot. Bought my last 20 batteries there!

backlash's picture

Posts: 114

Date Joined: 12/10/10

yep

Thu, 2017-09-21 20:03

 gteat service from this business !!

Posts: 3348

Date Joined: 01/02/10

 I use yhi power in canning

Fri, 2017-09-22 06:28

 I use yhi power in canning vale. Wholesalers but they will sell direct. Far cheaper than anyone else I've ever come across. 

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Does anyone know where the love of god goes, when the waves turn the minutes to hours?

Vinesh87's picture

Posts: 2670

Date Joined: 02/04/11

 Cheaper than Goodchild...

Fri, 2017-09-22 07:25

 Cheaper than Goodchild... nah your dreamin! They are wholesalers too probably same same ill have to get a pticw from them next time too

sea-kem's picture

Posts: 9981

Date Joined: 30/11/09

 They sell to the public Vin?

Fri, 2017-09-22 07:31

 They sell to the public Vin?

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Posts: 3348

Date Joined: 01/02/10

 Marine batteries $250 for

Fri, 2017-09-22 08:06

 Marine batteries $250 for the pair for my rig. 

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Does anyone know where the love of god goes, when the waves turn the minutes to hours?

sea-kem's picture

Posts: 9981

Date Joined: 30/11/09

 I'm guessing a reliable

Fri, 2017-09-22 08:19

 I'm guessing a reliable brand? Not some unkown Chinese crap.

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Posts: 3348

Date Joined: 01/02/10

 Been reliable for me. The

Fri, 2017-09-22 08:36

 Been reliable for me. The pair in my 200 have been in for 3 years. The pair in the boat have been in a bit over a year. Branded as yhi. 

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Does anyone know where the love of god goes, when the waves turn the minutes to hours?

backlash's picture

Posts: 114

Date Joined: 12/10/10

Name Brands

Fri, 2017-09-22 08:36

Goodchilds -  My last deep cycle battery was a Bosch
they cater for most budgets; but during my quick lookaround they have mostly quality gear, including CTEK Chargersi

Posts: 3348

Date Joined: 01/02/10

 Bosch made in China too. 

Fri, 2017-09-22 08:44

 Bosch made in China too. 

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Does anyone know where the love of god goes, when the waves turn the minutes to hours?

Vinesh87's picture

Posts: 2670

Date Joined: 02/04/11

 Yep They can get any

Fri, 2017-09-22 09:22

 Yep

 

They can get any battery. And are much cheaper than anywhwre else i have found.

 

I am using the ssb ultras been awwsome but they also do remcos and optimas