Great help from BCF in Busselton

Just thought id post up my experience of great customer service at BCF in Busselton last Saturday.

Night before i broke the screw on my GME antenna for my boat(that allows it to be raised or lowered) so was stuck with a non functioning radio and didnt really want to head out with it in that state from a safety and a fines aspect. Was my own fault was a bit stiff/stuck so just got some multi grips out, and yep snap. OOps :O

Thought being so close to Chrissy my only chance in Busso was maybe BCF for getting a new screw as the rest of the antenna was fine. Well got down there to find out they dont sell spare screws but they could order one, but it probably wouldnt arrive till after New Years. Not good i thought considering i planned to head out the next day. So i was looking at the prospect of buying a whole new antenna assembly for $74.95, all because of one broken screw. Would have sucked to have to re-run the wire cable for it too.

But just then the manager saw what was going on and came up and said, its all good and they'll just pull one off a new antenna and give it to me FOR FREE, and that they would order a new one and put it back on whenever it would arrive. Couldnt believe my luck! Got what i needed and for free. My old antenna was already out of warrenty but probably would have been anyway even if under 12 months as you could see the multi grip teeth marks on it.

 

So just remember the bigger chain fishing stores arent all bad, sometimes they can be exactly what you are looking for.


strike_zone's picture

Posts: 403

Date Joined: 09/09/10

im shocked

Thu, 2012-12-27 02:30

bcf would actually give away something worth $2.70 to them that is very well done

 

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pretty sure if they sold

Tue, 2013-01-01 23:55

pretty sure if they sold Mercs you'd be saying the sun shines out their ass...

 

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strike_zone's picture

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spot on

Wed, 2013-01-02 10:55

spot on rob !!!!!!

 

soupster51's picture

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Customer service

Thu, 2012-12-27 06:32

It just doesn't get any better than that does it.

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ricey's picture

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Date Joined: 24/12/09

good on you taking the time to post

Thu, 2012-12-27 06:47

 Internet usually A place to whinge not compliment.

 

What a great gesture by the manager.

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snappermiles's picture

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Date Joined: 05/11/10

very surprising

Thu, 2012-12-27 07:10

good to see there are some with a little christmas cheer!

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Brock O's picture

Posts: 3232

Date Joined: 11/01/08

Very Strange

Thu, 2012-12-27 08:42

 

 Sounds like you came a cross a good store manager, and worth the mention!

Well done Buzz, hope you pull a few fish on your trip too!

Posts: 44

Date Joined: 29/01/12

Good on you!

Thu, 2012-12-27 14:47

What a top bloke for taking the time during this crazy festive season to share your experience and give thanks to a small gesture like this.

For what its worth, I'm the manager of BCF Busselton and cannot express how proud it makes myself and my team feel when people go that extra bit to say thank you for helping them out.

I've worked and managed both small and large Tackle/Camping retail stores. It doesn't matter how big or how many in the chain, its the people in the stores!

Its customers like yourself that make us want to do that bit extra! I wish their was a lot more!

Good on ya Buz!

 

Chris

Buz's picture

Posts: 1555

Date Joined: 28/08/07

Hahaha small world!!!No

Tue, 2013-01-01 23:20

Hahaha small world!!!

No worries Chris, guess it was you who helped me after the young fella i was talking to originally came and grabbed you?

Thanks heaps again mate, saved me alot of time and hassles, and saved a day out on the boat for me too!

Toatally agree with you on Tackle Stores mate, it comes down to the individuals who work there that make or break great customer service. I dont live in Busso anymore but did growing up there, and get down there as much as i can nowadays to visit my Mum and get out for a fish. Have been into your store a fair few times in the past, but just for basic stuff i knew that i needed(bait, burley, hooks, etc), but was absolultly chuffed with your level of service to me this time i needed some help also considering you guys where flat off your feet that day!!!! Crazy pre Christmas.

 

Oh well now i know who you are, next time i am in i'll ask for you so i can thank you and your staff personannly.

 

Thanks again, Buz.

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you can't get that service on e bay

Thu, 2012-12-27 14:59

you can't get that kind of service on e bay

Posts: 358

Date Joined: 12/05/12

open

Sat, 2012-12-29 20:36

 when you opening up in Karratha...customer service would be a welcome addition to us up here when it comes to fishing gear...yep Im whining just a wee bit

Posts: 44

Date Joined: 29/01/12

BCF

Tue, 2013-01-01 13:56

Nothing locked in for Karratha as of yet but their has been plenty of talk and hype about looking north...

Only a matter of time!

Posts: 301

Date Joined: 20/12/09

 in all honesty I very rarely

Tue, 2013-01-01 14:04

 in all honesty I very rarely shop at the bigger chain stores... but saying that since i was introduced to LC I have been more than happy to spend my coin in his store. I will continue to do so as long as he is there. Busselton BCF is honestly lucky to have him.

WSHN4FSHN's picture

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Date Joined: 19/09/12

Not the 1st time for BCF

Tue, 2013-01-01 20:11

I had a similar experience at BCF Joondalup back in August. I usually hesitate to shop at stores like BCF to try and support the smaller ones because I would hate the day when they aren't there anymore!! Anyway I needed a part for my secondhand reel that I had bought and was short of time and the manager came and spent all the time needed to try and sort my issue out. He led me out the back and went through lots of gear to find what I needed and he ended up giving me extra bits that were useful and didn't charge me a thing for any of it!! So I stocked up on bait and a few other things as well and needless to say I have been back in there quite a few times since!! I can't remember his name but he was a top bloke!!

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Burley it and they will come.

Jacko's picture

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Please open a BCF in Karratha

Wed, 2013-01-02 11:52

Please open a BCF in Karratha

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Joodles's picture

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 Please swap your staff with

Wed, 2013-01-02 16:35

 Please swap your staff with the Balcatta store!

MattMiller's picture

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Date Joined: 15/06/09

But

Wed, 2013-01-02 16:48

who wants to live in Balcatta when you can live here?

Buz's picture

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Hahaha. Too true :D The

Wed, 2013-01-02 18:09

Hahaha. Too true :D

The Bronx or Paradise? :P

Mind you i live in Morley...........

Oh to be back down south permanently one day.

Joodles's picture

Posts: 362

Date Joined: 19/11/10

 And pick grapes for 3 weeks

Wed, 2013-01-02 19:59

 And pick grapes for 3 weeks a year whilst dreaming of a real income?

Your a funny guy Matt

sea-kem's picture

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 Ha ha ha that's funny

Mon, 2013-01-07 19:08

 Ha ha ha that's funny

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stoman's picture

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Date Joined: 20/01/12

+ 1 for LC and the BCF busso crew

Thu, 2013-01-03 15:08

BCF Busselton were under the pump big time over the christmas period! even though there were some pretty grumpy tourists around in the stinking hot weather, the staff were a great help and extremely knowledgable. One of the blokes was pretty clued up on deep drop techniques and jigging and was happy to try and point us in the right direction to find some nannies. Appreciated the advice very much.

We also found bait was scarce (most places had sold out of mulies, including BCF). The bloke from BCF was happy to tell us which servo had the last remaining bags of mulies. Didnt benefit BCF in any way by telling us to go elsewhere so i thought that was awesome.

Good work Busso Team!

 

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Online shopping

Thu, 2013-01-03 19:59

 BCF busso...set up online shopping deals for Karratha buyers...bring it on...free postage?

Posts: 358

Date Joined: 12/05/12

Actually

Thu, 2013-01-03 20:02

 My son is coming down next week to see the grandparents...he's a young die hard fisho...I know he will need bait etc...I will send him your way cause I know you will look after him

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Date Joined: 06/01/09

 tank... go to bcf website

Thu, 2013-01-03 21:48

 tank... go to bcf website and you can shop online right there..... 

dagree's picture

Posts: 660

Date Joined: 08/12/07

BCF Busso

Thu, 2013-01-03 22:50

Looking forward to catching up early Feb Chris (Off Dhuty).

Good to finaly see some positive feedback re a local tackle store down your way since the store that was once where the Reject Shop is closed down (Name evades me at the moment).

Ranger Camping was good for info and specials first time we called in but over the year or two they were operating both declined :(

Hopefully we will get the same service Buz did... even if just some local info ;)

Cheers,

David

 

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Cheers,

David (AKA Grumps)

Location: Heathridge.  Toys:  120 Series Prado ... 5.3 Stacer Seamaster/Merc 90HP.

dagree's picture

Posts: 660

Date Joined: 08/12/07

Ocean to Outback

Thu, 2013-01-03 22:50

Ocean to Outback... It just came to me!!!

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Cheers,

David (AKA Grumps)

Location: Heathridge.  Toys:  120 Series Prado ... 5.3 Stacer Seamaster/Merc 90HP.

stoman's picture

Posts: 10

Date Joined: 20/01/12

Ocean to Outback

Fri, 2013-01-04 11:15

I remember that store being owned by Rusty- the same gentleman who operates the tackle shop in exmouth from memory.

 

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Date Joined: 29/01/12

Ocean to Outback

Fri, 2013-01-04 12:51

 Looking forward to it David! Always happy to take 5 and have a chat about the one that got away!

And you guys are spot on with Ocean to Outback. Great store- Worked there alongside Rusty till he closed up. Now he's living the dream up in Exmouth at Steve Riley's store. Abundance of knowledge between those guys for anyone heading up!

As for the online shop tank, We have set up 'click and collect' which gives you great deals on products sourced from the closest BCF store then posted straight to your door! 

 

Cheers again for all the positive feedback fella's- We'll do our best to go that bit extra! (the way it used to be!) 

 

Tight lines!!!

 

Chris (LC)

Sean66's picture

Posts: 149

Date Joined: 18/09/11

BCF Hedland?

Fri, 2013-01-04 23:09

If Karratha were to get a BCF, Port Hedland should get one to. Our population is about the same if not slightly bigger. Lots of boat owners here, plus people with 4x4 who go camping. Fair is fair..lol

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I'm here for a good time, not a long time. Lets go fishing!

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Date Joined: 12/05/12

Port headland

Sat, 2013-01-05 06:54

Just like NZ being Australia's head office...Karratha is head office for PH....when BCF comes to town we will send the bandit your way....tight lines....

Sean66's picture

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Date Joined: 18/09/11

500km round trip

Sat, 2013-01-05 08:37

I guess if I was willing to drive a 500km round trip to Karratha just to get some KFC, then I would seriously consider a trip to visit BCF. Then again, id prefer to have a store in Hedland. All that driving means less fishing. Karratha already has a highrise appartment, KFC, Adventure Sports and a dust free town. Let Hedland have something. Afterall we are the biggest tonnage port in Australia.

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I'm here for a good time, not a long time. Lets go fishing!

Beerburper's picture

Posts: 55

Date Joined: 02/01/13

 Off dhuty, go to midland

Sun, 2013-01-06 09:10

 Off dhuty, go to midland store and train them up. They all seem to scatter when you look at the staff. Asked the manager there about VHF radio licence and he told me to go home and do my homework as he wasn't a consultant. So I did and bought online. If I'm down your way ill pop in give you my business.

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 It's not about the getting, it's about the doing.

 

Posts: 44

Date Joined: 29/01/12

Thats not good to hear

Sun, 2013-01-06 12:02

Thats not good to hear Beerburper! Ive actually taken on one of the Midland guys thats moved down here. (JettyRat for those who follow his busselton Jetty fishing report on here) Maybe i lucked it because he'd bend over backwards for customers!

Im here most days unless winds are under 5knots!!

Come in and say hi!

 

Chris

TheJettyRat's picture

Posts: 733

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Yep I live to fish I and love

Sun, 2013-01-06 16:43

Yep I live to fish I and love to share my passion ( addiction ) with others.

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Date Joined: 12/05/12

My son is coming to visit

Mon, 2013-01-07 18:49

My son will be in town in a couple of days and will call in...I told him to mention 'fishwrecked'  He is a bit p'ss'd cause he wanted to stay up here chasing Barra...maybe you could suggest he goes to Bunnings to get a Barra...this year? Tell him dad said...lol

He wants a heavy hand line to try for a mulloway apparently....goodness knows what else o a tackle box I think cause we packed all his hooks and lures in his rod tube to fly down o and some sinkers...

Anyway I know you guys will look after him...you will recognise him he looks just like me the little bugga...lol

 

Rusty a top bloke...time for anyone...as long as they are doing the rightee...heard he's catching photos these day to sell (in his spare time)...some good shots from what I've seen...top bloke!!