My experience with Navico/Lowrance
Submitted by tiimmbo on Sun, 2011-07-31 18:22
A couple of weeks back when out for a dive my HDS 5 combo GPS froze on me. Turning the unit off then on fixed it for about 30 seconds each time. After trying unsuccesfully to install the latest updates I called Navico (thanks for that advice Steve) who ran me through a couple of potential fixes over the phone that didnt work.
Next stop was off to a dealer (BIAS in Claremont where I bought it) to get them to install the updates. They had no success so Navico said send the unit to them. A week and a half later I got a brand new unit back from Navico as they were unable to fix the problem - whatever caused it I dont know.
No receipt, no questions just a straight up new unit. Was impressed with both Navico and BIAS service all round.
Oracle
Posts: 355
Date Joined: 22/11/10
and there it is....
the power of "just doing the right thing" shines through.....
advertising cost - one cost price unit = WIN for everyone!
MattMiller
Posts: 4171
Date Joined: 15/06/09
Sounds good to me
but does the new unit work
fisherking
Posts: 730
Date Joined: 29/05/08
lol. Funny.
lol. Funny.
"Some cause happiness wherever they go; others, whenever they go." - Oscar Wilde
tiimmbo
Posts: 695
Date Joined: 16/08/09
not only does it work I
not only does it work I managed to be able to save all my GPS points onto SD card and they will soon be safely tucked away into the new unit.
fisherking
Posts: 730
Date Joined: 29/05/08
Nice, happy ending.Gotta be
Nice, happy ending.
Gotta be pleased with that.
"Some cause happiness wherever they go; others, whenever they go." - Oscar Wilde
STEVE231
Posts: 1443
Date Joined: 05/01/10
Good result Timbo, in the 6
Good result Timbo, in the 6 or so calls I have made to them, their tecs have always been knowledgeable and very helpful.
I'm assuming with the new updates you are now running the 4.0 version? I updated my unit and it has changed my sounder settings no end, just when we had it sussed. BUGGER!! Back to the tweaking stage...
Lamby
Posts: 3145
Date Joined: 04/08/09
Nice one Smitty, gives me
Nice one Smitty, gives me some assurances with Navico doing that good on em'
Steevo.... you must be gutted mate you had that thing humming
till
Posts: 9358
Date Joined: 21/02/08
Cmon more fiddling is just an
Cmon more fiddling is just an excuse to spend time on the water!
Lamby
Posts: 3145
Date Joined: 04/08/09
Steve does enough 'fiddling'
Steve does enough 'fiddling' mate just watch those hands of his, hanging for a fish right now even if it meant being touched up!
MattMiller
Posts: 4171
Date Joined: 15/06/09
HAHA,
pocket boxers, the lot of ya
STEVE231
Posts: 1443
Date Joined: 05/01/10
Even worse, I can say it now
Even worse, I can say it now that no dead whales have washed ashore, I bloody hit one last time I was out, bugger surfaced right in front of me without any warning whatsoever. I had enough time to put the motor in neutral and wait for the bang. Lucky enough it wasn't all that bad and despite pushing my transducer right up and ripping off my paddle wheel sensor we escaped with minimal damage. Not quite the thing you need when already 45km offshore. So even more tweaking required now!!
I can safely say that the whale swam off without showing any signs of the trauma I suffered during the ordeal. Very thankful, as it could have been so much worse!!
Lamby
Posts: 3145
Date Joined: 04/08/09
Johnny would have to man the
Johnny would have to man the harpoon if the bugger did any damage aye mate hehehe