Sh!t retail service in Perth

Have emailed 5 different shops the past week with some basic questions about stock, technical queries

Not 1 has replied !

Message to Perth Retailers ;

If you cant provide a basic service, Stop ya friggin whinging about people buying on line......


scottland's picture

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Date Joined: 10/05/10

Did u try

Thu, 2015-01-29 06:44

 Did u try a phone call?

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Thu, 2015-01-29 07:16

 

sammy85's picture

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Phone is always the best

Thu, 2015-01-29 07:42

Phone is always the best option from a customer wanting a prompt answer 

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 Plumber and gas fitter- 0415489103

slugger's picture

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Date Joined: 17/02/11

too busy during the day

Thu, 2015-01-29 07:49

these were fired off at night when I have time

surely its not hard to reply...

big john's picture

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Date Joined: 20/07/06

Wrong

Fri, 2015-01-30 17:30

Settle down slugger, you know the customer is always wrong!

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 Any particular retail area?

Thu, 2015-01-29 08:36

 Any particular retail area?  fishing tackle?  or just general retail??

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Fish! HARD!

pelagicyachts's picture

Posts: 1293

Date Joined: 23/02/11

i work in the CBD - went into

Thu, 2015-01-29 09:35

i work in the CBD - went into Myers at lunch time to buy an Ipad mini (yes i know the ipad mini is for girls but its for my daughter !!) - no service staff around! - i asked if someone could help (from another counter) they said i would have to wait until the staff member who looks after the apple products got back.... 10 minutes later i decided to wander over to JB hifi - had not reached the apple products in the store before someone asked if they could help - bang!
Retail is getting harder but customer service (as basic as have someone to process a sale!) should be easy - and in this day and age - responding to emails is just as important as having someone to answer the phone or deal face to face with customers

Broady's picture

Posts: 131

Date Joined: 16/01/13

Agree on the need to respond to Email

Thu, 2015-01-29 10:37

I have had the same issues sending emails to local tackleshops and failing to get a response.  Mind you, the same shops I have had no issue with when I do visit them and still rate the personal service of some of our better local tackle shops (including forum sponsors) as exceptional.

I'm also sure the local shops get inundated with requests that don't amount to much at all at the end of the day, how many are guilty of bleeding the shop for local info only to purchase the product online.  I'm not sure what the request was in this case and certainly not accusing it as being frivoulous.  

The JBLure thread was a beauty!  And on this one I saw both sides of the argument.

It may also be as simple as an email being determined as Junk mail by a server - thats happened to me before as well, sending and receiving.

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Date Joined: 01/02/10

 Same. Got $4000 to spend on

Thu, 2015-01-29 12:46

 Same. Got $4000 to spend on a sounder package but can't get a return email. 

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Pezdog's picture

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Fishwrecked PM

Thu, 2015-01-29 18:59

Never had problems from sending a PM to site sponsors on here. Actually have used a certain sponsor just because they are so good at getting back to me on here.

 

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try using good shops

Thu, 2015-01-29 22:06

try using good shops , rocky complete angler always welcome you into the shop and if you get lost in the mountain of tackle rods and gear they have one of the blokes will slide up and say what are you after mate, then help you out and lead you back to the counter

MandurahMatt's picture

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Date Joined: 18/09/13

+1 for them Pete they always

Sat, 2015-02-14 12:24

+1 for them Pete they always have the good specilist stuff the big chain shops dot stock too.

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 Bewdey Fellaz

81macca's picture

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Date Joined: 02/07/09

I never have time to reply to

Fri, 2015-01-30 12:26

I never have time to reply to emails or texts just like you didn't have time in your day. If the consumer is serious 9 times out of 10 he will ring or drop in. Takes a lot of time out of your day when somebody is playing off one business to another. Phone call is the best.

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I actually fish.

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Date Joined: 18/10/10

Lines of communication

Fri, 2015-01-30 23:55

 mate you advertise an email address as a point of contact, you honour it with a reply. That is simple etiquette? Or am I dilusional that businesses actually want business. 

sea-kem's picture

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 Dead right nightfish, I'm

Sat, 2015-02-14 09:08

 Dead right nightfish, I'm setting up a website for my business at the moment and am hoping for any line of communication enquiry. They will all get answered promptly.

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bloody hell

Sat, 2015-02-14 21:02

sea-kem we agree on something again I think the worst customer service is when a tradie says will be there at 11 am and turns up at 2pm or as I have had this week wife had a minor bingle in a car park , insured so ok , claim approved , run car down to the panel shop on monday , it will be ready Wednesday mate , its Saturday now told it should be done by Monday , just for a minor scrap am I missing something. that sort of stuff gets me fuming , definitely will have words with the panel shop owner on monday

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Any business person should

Fri, 2015-01-30 12:45

Any business person should answer calls, emails, and texts. And any other avenue  that you will receive bussiness. amongst all the crappy enquires you will find gold.

Even if it's late people appreciate a reply atleast.  and won't start badmouthing your business.

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Hey 81 macca

Fri, 2015-01-30 22:59

Isn't that called commercial competition, and before you start on me yes I know about loyalty to the guy who will give you his best on products and fishing info and I respond in an appropriate manner as appreciation for his effort.

slugger's picture

Posts: 156

Date Joined: 17/02/11

site sponsors

Sat, 2015-01-31 05:34

just to clarify none were site sponsors

also, only one was a tackle shop

site sponsors have been very helpful, but in this instance , I was hoping to use 'my local'

psion's picture

Posts: 424

Date Joined: 15/05/12

Top this one

Sat, 2015-02-14 07:49

I had just got into boat fishing (migrating from an avid fly fisher).

In my ignorance I went to the BCF in my area. Spoke to the sales guy about suitable fishing tackle and he showed me one of the more expensive reels,

when I told him it was too expensive and it looks like I'll have to get on the internet and do some research, the comment was, wait for it.........

" the price is the price mate, we cater for people that are to f---ing stupid to use the internet"

 

gotto love customer service....

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well mate what can i say

Sat, 2015-02-14 20:55

I don't know what to say , but will say this BCF have the rudest, most uninterested staff I have ever seen, use a dedicated tackle shop and you wont get pissed of

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Date Joined: 03/03/10

sounds so like

Thu, 2015-02-26 20:46

that is a typical comment from a BCF employee , rude unhelfull staff don't understand why people go there still , the only decent bloke that was working for them was Tackel rat in bunbury but think he has moved on

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Date Joined: 06/01/09

 goes to show how much you

Sun, 2015-03-01 17:23

 goes to show how much you know pete.... he was AND STILL IS in busso... he just had enough of the negativity on this page so doesnt come on here anymore.... he is still very much a jetty rat.

MandurahMatt's picture

Posts: 613

Date Joined: 18/09/13

To say Emails dont amount to

Sat, 2015-02-14 12:30

To say Emails dont amount to sales is rubbish how many FIFO guys are there on this site that spend half their spare time out at work reserching products on line as we want to make the most of our time off at home.

I have had some good & some bad experiances regarding emails to tackle shops, its quite simple realy if i dont like the price or lack of effort to reply to me i wont be spending my cash at that shop.

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 Bewdey Fellaz

Posts: 2946

Date Joined: 03/03/10

you are correct

Thu, 2015-02-26 20:37

I used to use MO tackle when I lived up north I could get gear from them in a few days where as perth retailers weren't interested

slugger's picture

Posts: 156

Date Joined: 17/02/11

compleat angler nedlands

Thu, 2015-02-26 18:56

after reading this, the guys sent me a pm to find out what problems I had and how they could help.

even though out of my way I gave them an opportunity and even though a relatively small item, they went beyond the average retailer, so they will get my business from now on.

that is service, thanks guys

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Date Joined: 03/03/10

compete angler rocky

Thu, 2015-02-26 20:30

comlete angler rocky they would answer your emails far and away the best tackle shop in the southern suburbs , always happy and how the hell they remember every ones name has got me buggered , no wonder they won australian tackle shop of the year last year and I am in no way connected to them just a customer

fishy fingers's picture

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Date Joined: 28/04/07

+1 for complete angler in rockingham

Sun, 2015-03-01 18:14

 their service is second to none always greet you like an old mate and always very helpful,  I would challenge anyone to say they had bad service from theses guys

I know people like to blow smoke up the arses of other takle stores but these guys do go beyond what would bed expected of them...well don e to phill and mark and the rest of the staff.......and hank if he's still going in ocasionaly!

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Date Joined: 18/01/12

 Probably pulling up on a

Sun, 2015-03-01 17:37

 Probably pulling up on a Norton with one glove and a massive snappy bulldog on the tank might help jog their memories

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Rick's picture

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haha

Sun, 2015-03-01 18:00

 Classic 

 

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