tackle shop
Whats the go with a tackle shop in melville lately.
i went in the other day was going to purchase a shimano tiagra 30 & i was looking at the shop assistants then looking at the cabinet. they didnt come over to ask if i needed assistance or anything. they just sat there talking to each other. i stayed in the shop for nearly half an hour then went to leave then they spoke to me & said have a nice day.
too easy, wont be buying much out of there any more. not only that they used to stock alot of gear now theyre running out of lots of stuff. are they trying to shut the doors or is this how service is going now. blew me away. they used to be really good but the last three times ive been in there has been the same. just hope the manager might read this & lift their game a little. ive been a costomer for a long time as well and spent thousands of dollars there over the years, just a little disappointed
STEVE231
Posts: 1443
Date Joined: 05/01/10
Hey Wombat, did you end up
Hey Wombat, did you end up buying a Tiagra 30??
bagafillets
Posts: 32
Date Joined: 17/05/10
Tiagra 30
Go see Tim and Peter at Bluewater Morley or Sam at Campbells great blokes and all know their stuff.
Faulkner Family
Posts: 18335
Date Joined: 11/03/08
people arent
people arent taught customer service these days. a lot of people these days only think about one person and thats themselves. seen it in all sorts of places
RUSS and SANDY. A family that fishes together stays together
Buz
Posts: 1555
Date Joined: 28/08/07
Depends on the management. I
Depends on the management. I know when i worked in retail our boss put everyone new through a 3 night course, on customer service and salesmanship trainning. Very fun course and it definitly did increase our sales but also more importantly our staffs customer inter relations. More interestingly though is now when i go into store i can see who has GOT IT and who doesnt, its even funny seeing when the same techniques i used for selling stuff are used on me :)
wombat78
Posts: 171
Date Joined: 20/04/09
na going to wait till the
na going to wait till the end of the week till i go to exmouth see what the prices are like there if not wait till i get back to perth in a months time & start looking north of the river for tackle shops south of river ones i havent had much luck with latley why you got one for offer
STEVE231
Posts: 1443
Date Joined: 05/01/10
Are you sure you need a
Are you sure you need a Tiagra 30, I own a 30W and it is the least used reel I have. If I had my time again it would be a Tiagra 20 or 16.
wombat78
Posts: 171
Date Joined: 20/04/09
yeah had a good look was
yeah had a good look was thinking about the 20 but think id like the 30 more just the line comp thought the 30 would suit me more
Bones76
Posts: 476
Date Joined: 03/11/08
Yep - Presuming you're
Yep - Presuming you're talking about the same tackle shop in Melville I think you are right, they are shocking... so much potential but customer service is crap...
I presume buying in Exmouth will cost you a premium...
Go see Sam @ Campbells, Honsu @ Oceanside, Jarrod @ Compleat Angler or Luke @ Allboats (although yet to get up to see him in the new shop). All know their stuff...
wombat78
Posts: 171
Date Joined: 20/04/09
used to be really good but
used to be really good but hav fallen of the ball big time & one of the ones you mentioned lie there areses off caught them out on a couple of occasions so be defintly lookin north more cheers for the comments & pms
bagafillets
Posts: 32
Date Joined: 17/05/10
Exmouth
Exxy Tackle World pretty much priced same as Perth and stocked with all the top end gear too.Oh and very helpfull aswell.
Rig
Posts: 2925
Date Joined: 27/12/06
same
runout of everything when i was in there the other day also
Dicey
Posts: 912
Date Joined: 23/07/10
yep customer service is
yep customer service is pretty lousy there, and any service or you ask for a advice they point you to the high end stuff and if you show a face that its quite expensive they will leave you alone, that is poor customer service.
wombat78
Posts: 171
Date Joined: 20/04/09
oh well at least its not
oh well at least its not just me
Dicey
Posts: 912
Date Joined: 23/07/10
nah of course not haha, i
nah of course not haha, i dont usually ask for advice but i am walking around the store and i listen to them give advice and stuff to other people and all i can say is dont think those guys will be coming back anytime soon, they probably be shopping at BCF.
Cam
Posts: 143
Date Joined: 30/08/05
Wombat and
Wombat and Rig,
Very large orders from Shimano, Daiwa etc have arrived today and are being put on the shelf tomorrow. It is a shame that you didn't recieve the service you deserve.
Faulkner Family,
people are taught customer service and have procedures etc to follow so there is no excuse and will be followed up at open tomorrow.
Cam
Faulkner Family
Posts: 18335
Date Joined: 11/03/08
fair enough Cam. maybe you
fair enough Cam. maybe you have taught them but it sounds like they didnt listen very carefully to what you have taught them. they have to realise that its the customer who pays their wages. no matter how much they spend they still spend to keep the staff employed. give them a good reminder, we have had probs in the past with our staff and they soon learnt
RUSS and SANDY. A family that fishes together stays together
Feral
Posts: 1508
Date Joined: 01/11/06
maybe staff incentives are a
maybe staff incentives are a way to go ?? i know its hard for tackle shops due to outdated tills and usually no computers that staff log into when doing sales .. but it works
we use it in my line of work all the time .. something like the best sales for the week gets a 6 pack at the close of shop on a friday ??
it doesnt need to be anything large but it adds some spark to the day .. like having a bet on the footy
and before anyone comments that the staff get paid, so they should do it anyway .. good luck .. employers are so fast to yell and so very hard to get praise from so anything nice from the employer is welcomed . no matter how small.. and its adds to team moral for a friendly compition to be running ..
Wackojoe
Posts: 8
Date Joined: 21/05/08
Pretty sure some time ago i
Pretty sure some time ago i spent $25 on a box of squid. don't know if he got it wrong or thats the actual price didn't notice till i left the shop and checked my receipt at home.. first time i went there it was nice, they said we are new need some help coz times are tough, next time i go back... there's no service and no interest whatsoever. Never bothered going back again. california squid don't cost $25 does it?
dumper
Posts: 1027
Date Joined: 03/04/08
I find the younger crew that
I find the younger crew that work there are quite enthusiastic to help you out albeit a little inexperienced, keen to offer a hand. Where the older blokes stand around talking and get the little grommets to do the hard work and rarely coming out from behind the till unless it's to show junior how to spool up a reel that you've just spent 800 bucks on.
JohnSorrell
Posts: 137
Date Joined: 28/07/09
Wombat78... You do realize
Wombat78... You do realize that this store has had 2 break-in's recently, where nearly all of the stores quality gear was stolen ... so you can't blame them for not trusting anyone... especially someone who can't even ask for assistance.
Personally... I've found the owners of this tackle store are really nice people, and have some very good advise... so maybe you should just say 'g'day' next time, instead of eyeing them off..
I'd also suggest you re think about keeping this post up...
Gone Fishing...
dumper
Posts: 1027
Date Joined: 03/04/08
shit call john. How should
shit call john. How should wombat know about the break ins? He was keen to spend 600 plus and was never got a "can i help u with anything?" . Ive been in before, cash in hand, knowing exactly what i wanted. Only for staff to disappear. I think i bought my first reel online not long after.
Brody
Posts: 1025
Date Joined: 06/02/07
I find customer service is
I find customer service is shocking in general these days.
I walked into a NOR boating shop the other day to buy a new aerial for VHF.
After walking around for about 20 minutes, including going past the counter 3 or 4 times, i was never approached to see if i would like a hand. They did have the aerial I wanted but considering the blokes were happier sitting behind the counter talking to each other, I walked out.
Brody
Posts: 1025
Date Joined: 06/02/07
John, The fact that they've
John,
The fact that they've had a few break-in's lately shouldn't influence the level of customer service they are offering.
sea-kem
Posts: 15259
Date Joined: 30/11/09
You're right Brody. As my
You're right Brody. As my wife says you can't do their job for them. Their business is retail and customer service and if they can't deliver on those aspects then they won't last long. There is nothing wrong with debating a retail store's service aspect John Sorrell you wouldn't be complaining if there were positive posts put up.... I have a no service walk out attitude.
Love the West!
JohnSorrell
Posts: 137
Date Joined: 28/07/09
"not only that, they used to
"not only that, they used to stock alot of gear now theyre running out of lots of stuff, are they trying to shut the doors "
This is due to the break-ins...
Gone Fishing...
wombat78
Posts: 171
Date Joined: 20/04/09
yeah mate i think you might
yeah mate i think you might be talking about the wrong shop. i wasnt talking about gt camping & fishing on canning hwy, theyre really helpful in there but they dont stock the high end gear i like to buy but i buy all my bait from there because its always pretty fresh & not over frozen
Brody
Posts: 1025
Date Joined: 06/02/07
Fair enough John, but i
Fair enough John, but i reckon he was more peeved at not being approached.
If they've been burgled, and they have bugger all stock on their shelf, surely a worker could approach the customer (especially if he or she is looking at pricey gear) and let them know this, rather than; a) the shop looking shitty and b) the customer wondering what the hell is going on.
squidvicious1
Posts: 859
Date Joined: 22/07/10
yea allboats need to get
yea allboats need to get better salesman..especially in the tackle department
strike_zone
Posts: 403
Date Joined: 09/09/10
stay away
i as a customer dont like to be hounded by sales staff i would prefer they stay back behind the counter keeping themselves amused but if i asked for some help and they didnt come then i would walk out everybody is a little different and most sales guys will hold back a little more these days i guess all you really need to do is ask for assistance standing there looking and saying nothing wont get you much service just ask so we dont have to have hounding salesmen working in shops
Brody
Posts: 1025
Date Joined: 06/02/07
Each to their own i guess,
Each to their own i guess, but it's a big difference from saying "Hi there, would you like a hand at all?" to being a "Hounding Salesperson".
I believe you shouldn't have to ask for service.
grayzeee
Posts: 2283
Date Joined: 09/07/09
well said i have walked out
well said
i have walked out of shops that i was going to spend good money in , because the assistants couldn't be arsed to help.
If I spent half as long fishing , as I do reading this bloody forum , I'd be twice the fisherman I am.
fisherboy
Posts: 357
Date Joined: 27/01/10
brodys a very good salesman
brodys a very good salesman :)
SQUIDGYS for the win!!
scottland
Posts: 3045
Date Joined: 10/05/10
but people if you already know wat your going to buy
then why do you need assistance unless its in a locked cabinet but i do agree some stores do need to pick up the pace a little
i support two teams eagles and whoever is playing the dockers
Brody
Posts: 1025
Date Joined: 06/02/07
Haha, thanks Matt. I find
Haha, thanks Matt.
I find maybe 10-15% of customers know exactly what they want to buy, after doing research on forums and doing the rounds at different stores etc. A lot of these people end up buying online i find.
The rest have plenty of questions, or come into the shop thinking they want one thing and end up walking out (very happy) with something much better suited to what they want to do.
JGS
Posts: 87
Date Joined: 16/03/10
Customer service
I think everyone who works in retail needs constant reminders of the importance of customers and what they mean to a business.Keeping that in mind and speaking from experience customer service and sales can be BRUTAL.for every 1 nice customer there is usually 5 bad ones.So spare a thought the next time you go into a store because the guy working there might have just copped a mouthfull of abuse from some idiot who thinks it is his god given right to treat anyone working in retail like a piece of shit!
thats my 2 cents
Brody
Posts: 1025
Date Joined: 06/02/07
I agree, and i get it
I agree, and i get it sometimes as well. But at the end of the day that's part of the job JGS.
schecky
Posts: 1645
Date Joined: 25/08/08
Yeah Brody, before I started
Yeah Brody, before I started in the tackle industry myself you were always great to me when I came in talking crap haha
and JGS I totally agree but as Brody said, its all part of the job!
I find if I get a real grumpy one Ill be twice as friendly, sometimes they crack and become pretty friendly haha
SamC
Posts: 2013
Date Joined: 30/08/06
Can't blame the customer for
Can't blame the customer for being grumpy if they have to look at your mug while talking Schecky...
Cheers,
Sam
schecky
Posts: 1645
Date Joined: 25/08/08
Says you ginger beard hahaha
Says the man with the fierce ginger beard! That's enough to put me off fishing, let alone a tiagra 30! haha
wombat78
Posts: 171
Date Joined: 20/04/09
i would like to thank the
i would like to thank the manager of the shop in question for responding to me & asking about my recent experience & for tacking steps to fix the problems ive had hopefully things will turn around because i used to like shopping there & have done for the past 11 years
cheers adrian
dumper
Posts: 1027
Date Joined: 03/04/08
11 years???
11 years???
HuggyB
Posts: 2515
Date Joined: 03/08/08
Nothing worse
than a lack of greeting or even acknowlegement that you are there (despite walking past the front counter as you enter), and its only when you are walking out the door after 5 or so minutes wandering around looking for something that the person stops his personal conversation with his mate at the front counter to ask if he can help you - this happened fairly recently at a store where I have spent plenty of $ and if it wasn't for another guy who works there that gives me great service, I wouldn't ever spend my $ there again. A well regarded store on this site without mentioning names but will be pretty obvious.
The Terrorist - coming to a fishing spot near you.........
DieHard
Posts: 1823
Date Joined: 06/10/08
Yes, some places are really
Yes, some places are really bad, wont mention names.
but a very good place is 'The Fishing Shop' they are really good.
DieHard – The Official “Ray & Shark” Chaser!
Dicey
Posts: 912
Date Joined: 23/07/10
Best service out of all the
Best service out of all the places i have been to has been from Oceanside.
Kingfisher549
Posts: 328
Date Joined: 15/09/09
Move to geraldton
All these salesmen need to visit Geraldton Sports, the boys have the kettle on all the time, know their fishing inside out and will actually talk you out of buying something if you only want it to add bling to your shed full of gear.
Will even invite new ppl to town to join them on the beach, draw maps, even stend time explaining and tying rigs
thats service
Baron Sportsman Custom
Rick
Posts: 1119
Date Joined: 22/12/06
How I see it..
If I walk into to tackle shop,90% of the time, I know what I want. It's nice for someone to say Hi when you walk in. That means they know your there. No need to shadow me around the shop but. I will get what I need, then wander around the shop just looking at what new bling is in store. This you can do in any shop the sells tackle. The difference is when your not sure want you want, then a good tackle store salesman will make the sale. Recently, like a lot of people,went out and purchased some new SP's had no idea what to buy or how to rig them properly. After being asked a few questions about how an where I fish, I walked out confident that I bought what I needed and also knew how to rig and work them. That sort of service means I will be back............
PGFC Member
Kingfisher549
Posts: 328
Date Joined: 15/09/09
Agree
Totally agree with what you are saying Rick, most of the time we know what we want but when you want to change tactics it is great to know the boys behind the counter know what they are doing and practice what they are saying.
Baron Sportsman Custom
Davy_G
Posts: 525
Date Joined: 17/03/09
+1 to oceanside, best
+1 to oceanside, best service I have come across by a mile.
Most of the guys at BW melville are very helpfull, rate them 2nd behind oceanside
Luke_B
Posts: 52
Date Joined: 16/08/10
the bloke at allboats
the bloke at allboats business on wanneroo is a good salesmen, very helpful indeed.
also the tackleshack in malaga have two younger ones who i also rate highly, once again very helpful the last time i went in.
Johnyy_Boii
Posts: 328
Date Joined: 20/04/09
yep, also agree on luke from
yep, also agree on luke from allboats business, very helpful indeed..if it wasnt for his help on what jigs i should try i woulnt of caught any fish the other day at jurien.
msterwhite
Posts: 24
Date Joined: 21/09/10
Pretty sure i was in the one
Pretty sure i was in the one first mentioned last night.
Took them 30min to approach us to see if we wanted any help, we didnt but they didnt know that and when we said we were just looking they turn the lights out on the display cabinets that we were looking at. No other lights just them ones. Was very rude i thought. Will certainly never buying from them again.
They stock some nice high end reels in which i buy and will be getting a 1k+ reel next month and i know who i wont be buying it from.
Regards
hk85
Posts: 85
Date Joined: 04/01/10
consumer = king
My 2c
Unfortunately there's only so much managers / owners can do sometimes, but i gues the buck does stop with them.
I often find myself paying more (sometimes a lot more) but being equally more happy because of friendly staff who are willing to help and show a genuine interest in what you are trying to achieve.
I think the thing a lot of people in retail forget is - never assume anything about your customer. This is probably a bit of a generalization but I think a lot of people working in angling shops think if you're not walking in with your kids and mrs, you probably know what you're doing and know what to buy.
+1 anglers spot and oceanside for me
and glad that you got the issue sorted with your local.
Vander72
Posts: 433
Date Joined: 20/10/06
at the end of the day
its free to say hi.......... if you need a hand ask.......if they think you need a hand they can ask....its a 2 way st......but to sit there and not say anything from both parties is silly...this is how people get the wrong impression of the business.......i work in customer service and i sell high end gear.... and every time some1 walks through the door its a hi.......if you need anything just call out......never had any1 say shit service or leave unhappy.... if i cant help them then i ask questions so i can......we are in the business to make money but great customer service is free........service with a smile no matter what the outcome.......and whats more word of mouth is the best advertisment.......
abeldog
Posts: 801
Date Joined: 12/04/10
The Money Has Always the Final Say
If there is one thing I have learn't,
I have never parted with money in a store that I have not been satisfied in, from products, customer service etc etc.
If I don't get that buy vibe I have the power to turn around and walk out.
That stores loses another store gains,
Ahh the marvels of competition.
"People See Things As They Are & Ask Why???
We Can All Dream of Things That Never Were and Ask Why Not!!"( RK )
hamo
Posts: 93
Date Joined: 07/10/10
I've just come back from
I've just come back from Exxy after a week, and all the guys and girls in Bluewater Tackle up there were great, Prices were definately cheaper than I could buy in Karratha and I'd guess around 5% on Perth prices.
Personally I'd easily spend slightly more at a shop I felt welcomed/wanted, than save $50 and have to struggle with poor service. I'd give the guys in Exmouth a go, the knowledge you'll gain will be worth more than the financial savings.
cuthbad
Posts: 1266
Date Joined: 22/04/09
good to hear mate! heading
good to hear mate! heading up next sat and wasnt sure if i need to get everything i might need before i go. Happy to spend +5% and know its actually what im gonna use!
hamo
Posts: 93
Date Joined: 07/10/10
To give you an example,
To give you an example, Saltiga Dogfight - big black thing, probably 6500 or something, was around the $1399 mark which is most likely RRP, but they're listed on Motackle for $1349 - So $50 !!
As far as friendly service, Missus bought a snorkle, something wasn't quite right with a relief valve. Couldn't find anything wrong with it visually - Lets put a new one in anyway - Ah bugger none out back . Opened a brand new one, pinched the valve from it to fix up the one for the handbrake.
Sometimes a lil bit goes a long way.