Hi all

During my trip to Darwin in July, my brother-in-law struck some trouble with one of his reels, a Penn eggbeater. After making some enquires, I ended up ringing Oceanside to enquire about the parts we needed. I spoke to Blake and explained who I was and what I was chasing, and the order was dispatched. Their supplier was out of stock of the required parts but eventually they arrived and posted to the NT....no hassle, no fuss, just real friendly service.

Anyway, yesterday I was heading to Myaree and as I was also chasing a last minute chrissy present for the boys, I rang the shop and Blake had what I wanted.....as we'd not met before, it would be a good chance to put a face to the name. When I called in, both Ryan and Blake were busy with unpacking new stock, carrying out a stocktake and serving customers, too.

However, both took a little time out for a quick chat and to show me the item I was chasing....all good, just what I was looking for and got a discount for being a FW member.

I just wanted to say thanks guys for the friendly customer service, especially during this busy time ...nice to meet you Blake and to catch up with Ryan again as I hadn't seen him in quite a while.

Although I don't go past the shop very often, knowing that you will always get great service is what sees you going back (either in person or over the phone).

Thanks again guys 

regards
rusty...