Big thanks to Oceanside
Submitted by wrasse magnet on Fri, 2013-08-30 17:42
Big thanks to the guys at Oceanside. Bought a Eupro Twin Craft from them a couple of weeks back and on 1st use found the reel popping out of the reel seat under the relatively light load of an undersize dhu and a cuttlie. Turned out my reel was most likely at fault yet the guys gave me a refund for the Twin Craft and found me a new rod to suit my reel. Top class service! I'm a long way NOR but Oceanside are my local tackle store!
petermac
Posts: 2946
Date Joined: 03/03/10
good to hear
if you get great service stick with them I would use Oceanside but I am in rocky so use complete angler down here for the very same reasons , every time I go into complete in rocky they always say giday and always walk out with more than I intended to , reason customer service , and good advise unlike their opposition down the road that they have to compete with that is not worried about customer service , but has bulk buying power and can sell gear a bit cheaper
EricBananaMan
Posts: 176
Date Joined: 18/08/13
Great service
I agree! Josh was very helpful and full of knowledge when I went to the store yesterday. His attitude is a credit to the business. I live up north and usually order from Mo and Campbells but I will buy from Oceanside as they will post as well. Cant wait for my Stella and Magic Eye to rock up in a couple of weeks! Cheers team!
JasFishing
Posts: 90
Date Joined: 02/02/11
+1 for complete angler and Oceanside
Customer service is the reason I shop at both these locations, would recommend both
Gone Fishing
Fish guts
Posts: 318
Date Joined: 20/07/12
nothingng compares to first
nothingng compares to first class customer service. After hearing this I will give them a crack. Located nowhere near me but I will head up and introduce myself.
All men are equal before fish....
Oceanside Tackle
Posts: 2803
Date Joined: 23/07/09
wrasse magnet
Hey mate,
Cheers for making the drive down to the store and helping support the shop. It doesnt go un noticed. It was definitley an odd ball situation with that reel but as the boss says "look for solution's, Not problem's" and thats what we try and do.
Thanks for the comments everyone and yep we have found customer service is number one when it comes to this game. We genuinly like being able to help people out plus talk a bit of fishing at the same time!
Cheers from the Oceanside Crew
Oceanside Team - Specializing in Jigging for demersal, Super Deep Fishing and Cockburn Sound Pink Snapper.
Don't forget to ~ Like us on Facebook ~
Phone #(08) 9337 5682 - Shop 4/364 South Street O'Connor - OPEN 7 Days
Shark1
Posts: 1086
Date Joined: 21/05/12
+1 for oceanside -i drive up
+1 for oceanside -i drive up from rocko
ryan even gave me his preferred sounder settings the other day for deeper water
yeah i know i can get stuff from complete- but the range of stuff oceanside stocks is better IMHO
and they look after u on price if u mention u r a fishwrecked member, so what if its 10 or 20 more sometimes on 300 plus rod or reel than some of the specials
if anything goes wrong they back it up straight away
petermac
Posts: 2946
Date Joined: 03/03/10
customer service plus 1
just got of the phone to Josh at Oceanside I asked him to mail me out one of their new sounder/fishfinder books when I gave him my address he said "your not far from me how about I drop it of at your home tonight that way you save on postage" . That is what I call top custom service !!!