It's official new tech stuff fails the pub test.

Just slightly off fishing, as far as I'm concerned the worst thing to hit WA since the Spanish flue outbreak of 1918/19 is NBN.

I have never suffered a more debilitating upsetting piece of stuff in all my life, the bloody speed is slower than what I had, it is prone to dropping out was a bastard to navigate through to get my Email back and functioning.

I admit that I'm quite illiterate as far as computers go, but even after seeking on line help it took a relative of Einstein to understand what they where trying to relate and I'm really "miffed" with the service.

I don't know how to lookup exactly what speed I'm getting I only go on how long it takes to refresh the screen or lookup things on Google, I now have time to put the kettle on bake some scones and then still have to wait. If this is an example of "new great tech stuff" you can keep it.


Ashen's picture

Posts: 1042

Date Joined: 22/03/13

Nbn

Tue, 2017-07-18 17:52

 The NBN has just been activated in our area. However, we have decided not to sign up yet.  Plans are overpriced for the speeds and data allowance.

However, I've been "shopping" around and found a company called myrepublic that specialises in nbn. Their offering is pretty good with unlimited data and fastest speeds, priced on par with others basic packages.  Will probably go with them when our iiNet contract expires in October.

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OOH YEH's picture

Posts: 384

Date Joined: 16/06/15

Well I'm with !!!

Tue, 2017-07-18 18:00

telstra in homestead ridge and it's good not a problem .... better than our adsl 

Dale's picture

Posts: 7930

Date Joined: 13/09/05

Tue, 2017-07-18 18:21

 We have fibre from the node to our house. I'm not looking for blistering speeds but what we have is pretty good. I'm with iiNet too.

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Curndog's picture

Posts: 441

Date Joined: 21/11/16

Tapping

Tue, 2017-07-18 18:55

 well I live in Tapping and my suburb has been listed as the official worst, slowest, shittest internet in Perth! I'm still on adsl 1 which cost more than my naked adsl 2 at previous address. It Is bullshit and I'm over it. 

 

But in reply to meglodon ive heard they're having a lot of problems with nbn

Jackfrost80's picture

Posts: 8048

Date Joined: 07/05/12

Pretty common issue from what

Tue, 2017-07-18 18:57

Pretty common issue from what I've been hearing on talkback radio.


We just went to NBN after being stuck on ADSL1 for 8 years. Went from 1.5mb/s and constant drop outs to around 70mb/s and a rock solid connection. Stoked.

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Curndog's picture

Posts: 441

Date Joined: 21/11/16

 I hate you jack hahaha

Wed, 2017-07-19 17:27

 I hate you jack. I can't even watch porn without it jumping hahaha

Posts: 361

Date Joined: 09/08/09

NBN is a scam! I am on 12/1

Tue, 2017-07-18 19:02

NBN is a scam! I am on 12/1 Mbps plan from Exetel. After pretty bad start with drop outs the connection is stable now, but the fastest it ever got was 10.8Mbps. I wanted to get my 12Mbps I am paying for but the response was, that that is just a theoretical maximum. ACCC advised internet providers to advertise real speed to customers, not just a theoretical maximum, but they still do it. I was even told that there is some “dirt” in the lines. I have optical cable all the way up to the house! The speed is shaped by the provider, it’s not like on copper cables, where there were other limitations.
And the prices of the plans are ridiculous. You can get 10x faster connection overseas for half the price.
I was having similar speed on my ADSL before I was forced to switch, but NBN seems less responsive. I think it’s more optimised for downloads of big files and streaming, but when you browse web and when each site is connecting to few different servers plus probably everything goes through some big data logger, so the gov. knows what naughty stuff is everybody looking up, it’s quite slow.

Jackfrost80's picture

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Date Joined: 07/05/12

You're on the cheapest plan

Wed, 2017-07-19 10:58

You're on the cheapest plan and getting 90% of the speed factoring in uncontrollable factors like your own internal wiring and the type of modem you're using and how you have it setup and you're upset?

Hard man to please... I'd be absolutely stoked to be getting 90mb/s on my 100mb/s plan

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Posts: 361

Date Joined: 09/08/09

You should get a job at the

Wed, 2017-07-19 18:27

You should get a job at the call centre, with a sweet talk like that, you will be a star.
The speed was measured straight of the NBN device on a brand new top of the spec laptop, so unless you take 0.5m of an Ethernet cable as a limitation, I think that the speed measurement was accurate enough. And while the plan is the cheapest, it's not cheap!
But this is more a moral – "you should get what you paid for" issue. Lets say you want to buy a car which does 200km/hour, because you want to beat a mate whose car only does 190km/hour. There is a dealer who advertises a 200km/hour car. You go and buy that car. Then you have a race with your mate, you floor it and only get 180km/hour out of it. So you try again (thinking it might have been you), again, again. Still only 180km/h, tops. So you go back to the dealer and say to him: "that car only does 180km/hour mate. You advertised, that it will go 200km/h". And the dealer says. "Well, the car does 200km/hour in space, where there is no friction with air and the road and few other factors. You are pretty lucky that you get 180km/hour out of it. Some people don’t even get that".
How pleased would you be? 
So basically NBN/NBN re-sellers are selling a product which then they don’t deliver. And blame it on limitation, which are know to them. If there are known limitation, they need to factor them in. So they need to "send" 13.1Mbps into my line so I receive 12Mbps at my end or sell that product as 10.8Mbps plan. Not 12Mbps. Same in your case. They need to send you 110, so you get yours 100 they are charging you for.
So in my opinion, this deserves a class action… Dieselgate style..

Adam Gallash's picture

Posts: 15610

Date Joined: 29/11/05

Nbn

Tue, 2017-07-18 19:08

 Old man has nbn satelite with activ8me in Denmark, says hes never been happier with service, speed or price.

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Willlo's picture

Posts: 1490

Date Joined: 07/10/11

 Yep I've just been forced to

Tue, 2017-07-18 19:56

 Yep I've just been forced to hook up held out as long as i could , it is crap , so slow that i just give up shut it down and find something else to do 

 

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Swompa's picture

Posts: 3783

Date Joined: 14/10/12

 I have Red Broadband,

Tue, 2017-07-18 20:03

 I have Red Broadband, wireless broadband. From anywhere between .1mbs to 2mbs with IINet, we go between 8-13mbs. Price is the same.

ricey's picture

Posts: 734

Date Joined: 24/12/09

Telstra NBN in Joondalup

Tue, 2017-07-18 21:10

 23 Mbps in sunny Joondalup for me.

 

no complaints except charged a co-contribution fee when joining of like $300....

 

 

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DTrain's picture

Posts: 486

Date Joined: 10/02/12

Are you in a brand new house

Wed, 2017-07-19 08:57

Are you in a brand new house or a new development area?

I'm in Joondalup and installing the NBN was free for me, they even sent a technician around to install the cable modem at no charge.

I just pay the $60 a month fee.

ricey's picture

Posts: 734

Date Joined: 24/12/09

no...

Wed, 2017-07-19 09:06

I had Cable already which was awesome, but they said the $300 was to assist cover the cost of establishing the network..

 

I said that was rubbish, but sadly I was still better off signing up with a foxtel / home internet package including the $300 over 12/24 months... so paid it anyway. I ended up paying less over the whole time this way.

 

Anyway no trouble with internet which is nice. 

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uncle's picture

Posts: 9350

Date Joined: 10/02/07

Getting 24 in hillarys

Mon, 2017-07-24 14:51

 No extra cost.had to buy 2  hand held phones $ 72. We're  happy

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dowders's picture

Posts: 112

Date Joined: 23/01/11

 Check out Aussie Broadband,

Tue, 2017-07-18 22:29

 Check out Aussie Broadband, they have good customer service and you can actually speak to someone in Australia. The problem with Nbn is that the providers are over subscribing the exchanges without purchasing enough bandwidth especially for peak times. I have found Aussie Broadband actively monitor this and don't over subscribe. You pay a bit more but like anything in life you get what you pay for

Posts: 5981

Date Joined: 17/06/10

Sounds good to me

Wed, 2017-07-19 00:10

Ill give them a ring and see what they have on offer, the bit about speaking to some one in Australia has a lot going for it.
I don't care what accent they have got so long as the job/call centre is in Australia and thus keeping locals employed.

Grey Ghost's picture

Posts: 183

Date Joined: 12/10/15

NBN coming

Wed, 2017-07-19 09:33

 I'm lucky that I get 20-22Mbps on ADSL2+ atm however they started putting NBN cable out the front of my place in Forrestfield yesterday. I have absolutely no desire to swap to NBN with my current ADSL speed. I'm around 5m from a Telstra pillar and around 200m from the telephone exchange, hence the brilliant speeds and no drop outs.

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sea-kem's picture

Posts: 14853

Date Joined: 30/11/09

 It's been a revelation for

Wed, 2017-07-19 11:13

 It's been a revelation for me getting it hooked up to my factory unit, excellent speeds. Even at our home where the boys use it mostly the speeds shit on what we had before. I guess it's a location issue. 

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Date Joined: 01/02/10

 As long as my connection is

Wed, 2017-07-19 12:11

 As long as my connection is fast enough that my redtube doesn't have to buffer I'm happy.

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Jackfrost80's picture

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Date Joined: 07/05/12

It always used to buffer at

Wed, 2017-07-19 13:22

It always used to buffer at the crucial moment haha

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sea-kem's picture

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 That was the point I was

Wed, 2017-07-19 13:27

 That was the point I was subtly making ;) 

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Jackfrost80's picture

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You really DO do your best

Wed, 2017-07-19 13:50

You really DO do your best work in the factory it seems Andy 

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sea-kem's picture

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Date Joined: 30/11/09

 Ayup, productivity at it's

Wed, 2017-07-19 15:21

 Ayup, productivity at it's best 

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Jackfrost80's picture

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Date Joined: 07/05/12

Got this from iinet today.

Mon, 2017-07-24 12:26

Got this from iinet today. Looks like NBNCo are feeling the heat and getting on the front foot before an enquiry is launched.

The internet speeds you experience are affected by the length and quality of the copper cabling that NBNCo has used, which means that the speeds you experience may be less than desired. 

NBNCo estimates that your current NBN™ line speed is: 76.59 Mbps 

NBNCo is investigating ways to improve the line speeds in your local area. 

The team here at iiNet understands that you may be on an NBN™ plan with a speed tier that doesn’t suit your line speed. If you’d like to switch to a plan on a lower speed tier, we’ll make sure that any downgrade fees are waived. However, please note that call inclusions vary. 
 
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That’s very interesting. It

Mon, 2017-07-24 12:43

That’s very interesting. It means that even if you have fibre to premises, there is still some copper cable in between end user and the ISP server (or some sort of a main hub) and they are unable to deliver the required speed. And supposably the “box” provided by NBN is capable to handle 4x100Mbps lines of a single fibre. That’s why there are 4 Ethernet plugs on the modem. It would be interesting to see what real speed one would get when there are 4 different services of one fibre cable.

Jackfrost80's picture

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I'm FTTN which may explain

Mon, 2017-07-24 13:28

I'm FTTN which may explain the comment regarding copper

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DTrain's picture

Posts: 486

Date Joined: 10/02/12

The technology they use for

Tue, 2017-07-25 09:07

The technology they use for FTTP is called GPON (Gigabit passive optical network) which as the name suggests is capable of doing 1 Gbps.

However NBN won't let people use it at the full speed it's capable of, the fastest you can currently get is 4x100 Mbps.

The reason they don't let you use the full 1 Gbps speed is a political one, it would make Malcolm Turbull's FTTN look too slow by comparison.

Bodie's picture

Posts: 3758

Date Joined: 05/11/07

keep this thread going. I

Mon, 2017-07-24 14:37

keep this thread going.

 

I work in the IT field and see and hear this all the time. Worth everyone reading as there are some real scams, shocking service by providers going on. Almost anyone can be an NBN provider, and there are heaps of duds.

 

Myrepublic, steer clear of them, shocking customer service, cheap but takes months to get an install, cant call them, dont respond to emails, dont respond to their webpage live chat. Rear the myrepublic facebook page and just full of complaints.

 

Name and shame i reckon!

Posts: 5981

Date Joined: 17/06/10

Thanks Bodie

Mon, 2017-07-24 15:04

It makes me sick the amount of so called businesses that advertise all sing and dancing products that are nothing but scams to get money out of you for nothing but a useless product (not necessarily IT stuff)and when you seek to address the situation with the supplier they have disappeared into the mist.

Grrr

Jackfrost80's picture

Posts: 8048

Date Joined: 07/05/12

I feel for ya mate. I just

Mon, 2017-07-24 19:51

I feel for ya mate. I just downloaded the latest episode of Game of Thrones (800MB) and it took me about 90 seconds whereas it used to take around 20-30 mins.

Bloody dream come true for me after years on ADSL1.

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uncle's picture

Posts: 9350

Date Joined: 10/02/07

Downloaded it

Tue, 2017-07-25 08:57

 Gee thats old school frosty.

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